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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Great job, very happy with the service. Packages make it to me in Japan with no issues
Great job, very happy with this service. I will continue to use them
A good forwarding service with helpful customer service. Very expensive shipping rates.
Shipping is way too expensive. Please provide an option of non-express shipping that will cost less. Everything else was great. I had a very good interaction with the customer service team.
The most user friendly and convenient service. I love Stackry, such a smooth and hassle free service. I've never looked back!
User friendly and fast. The whole process is very easy. Website easy to use.
I would like to share some feedback regarding your shipping services. While I appreciate the overall convenience of your platform, I have found the shipping options and pricing structure to be quite discouraging compared to alternatives.
The available shipping methods are limited and priced significantly higher than expected, often making it difficult to justify using the service for certain orders.
On top of the shipping cost, the additional service and handling fees applied are excessive and not clearly competitive. When combined, the total charges frequently outweigh the value of the items I am shipping.
The lack of more affordable, flexible shipping choices leaves customers with little room to optimize costs, especially for repeat or bulk shipments.
I believe Stackry could provide much better value if the shipping prices were revisited, additional carriers/options were introduced, and service fees were made more transparent and aligned with industry standards. Without improvements in this area, it becomes hard to recommend the service to others or remain a long-term customer.
I hope you take this feedback constructively, as I do see potential in the service if these concerns are addressed.
Hi Khalid. Thank you for taking the time to share your feedback. We truly appreciate your insights and understand your concerns regarding shipping options, pricing, and service fees. Our goal is always to provide a convenient and cost-effective solution for our customers. We’re continuously evaluating our shipping partnerships and fee structures to ensure they align with industry standards while still delivering value to our customers. Your suggestions regarding more affordable and flexible options are very helpful, and we’ll take them into consideration. If you would like to share specific details about what other companies are offering you, please do not hesitate to contact [email protected] and ask for Veronica. Thank you and have a great day!
I've used Stackry for several shipments between the US & UK. My experience is that they have been consistently reliable, & affordable shipping options, & I will continue to use them
Hello. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had positive experiences with our service. We're glad to know that you've never had any issues with your shipments, and we're committed to continuing to provide you with the efficient service you've come to expect from us. If you have any other questions or need assistance in the future, please don't hesitate to reach out to us at [email protected].
Shipping costs can be very expensive at times. Would like a few more cheaper options
Hi Ben, thanks for sharing your thoughts with us. We understand that keeping shipping affordable is important, and we're constantly exploring ways to offer more cost-effective options for our customers. We appreciate your feedback and hope to provide solutions in the future. Please chat, call, or email us at [email protected] to discuss further and you’ll be helped by the best customer service team in the industry!
Simple system. Quick and easy with options to consolidate multiple orders to save shipping and the option to add packaging to protect items is a good feature
Thank you for sharing your experience, Matthew! We're thrilled to hear the system feels simple and that the consolidation and packaging options made things convenient and secure for you. We truly appreciate your support and look forward to serving you again!
Comprehensive received package info including photos with vendor address and/or name to clearly identify. Easy to use process to ship. Competitive rates
Ruth, thank you so much for taking the time to share your experience! We're delighted to hear the detailed package info and easy shipping process made things straightforward and that our rates met your expectations. Your feedback truly means a lot to us.
Largely good.
Disappointed about so-called bad address when USPS wouldn't allow me to list the locker number as a unit. Had this probllem twice
Simple to use and honest, can't ask for more. Great shipping rates too $15 Vs $35 from the vendor
Thank you, Chris, for highlighting how straightforward and reliable the service is, along with the better rates. It’s important to us that this experience not only meets expectations but also truly supports your needs. Please reach out anytime if you need assistance or want to explore additional ways to save.
Always a great service and always reaches me in prime condition
Two issues I have noticed:
1- The packaging has become slimmer and cheaper. The padding and bubble wrap is not good enough for the package and it barely survives the onslaught of shipping. Boxes need to be fortfied as well.
2-the shipping fees creeping up.
Hi Hassan. Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding packaging and shipping fees. We take these matters seriously and would like the opportunity to review your specific shipment to ensure it is packed securely and fairly. I looked into your account history and do not see you reported any issues to customer service. Please reach out to our customer service team at [email protected] with your shipment details so we can address these issues further. Your input helps us improve, and we truly appreciate it.
Good support, good service, easy dashboard and good prices.
Sean, thank you so much for your kind words! We’re thrilled to hear you found our service both easy to use and reasonably priced. Your support means a great deal to us, and we look forward to serving you again soon.
I like stackry, but to charging me 5 USD for wrong address was not my fault, this actually from the website that i have order the items from, they didn't allow me to mention the unit number. This the first time i encountered this
Hi Hashem. Thank you for your feedback. We're truly sorry to hear that you found the address correction fee to be unfair. We completely understand your concerns and genuinely appreciate you taking the time to share them with us. At Stackry, we receive thousands of packages daily, and our team works diligently to process them as efficiently as possible. When a package arrives without a complete address, it requires additional time and effort to accurately identify the intended recipient. You can find more information about this charge on our pricing page: https://www.stackry.com/en/pricing.
That said, we understand that in this case, the issue was not due to any oversight on your part. As such, we’ve gone ahead and issued a refund for the fee. In the future, please don’t hesitate to reach out to our customer service team should a similar situation arise — we’ll be happy to assist and remove the charge as needed. You can contact us via phone, live chat, or by emailing [email protected].
Thank you again for reaching out, and we hope you have a great day!
Great experience thank you very much appreciated (you just need to make the return process better experience)
Too expensive —————————————————————————————————————-
Alyona, thank you for sharing your feedback. We strive to offer competitive rates while ensuring quality service, and we’re always looking for ways to improve value for our customers. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
الشركة ممتازه. يعيبها التأخير ف تجهيز الشحنات فقط اتمنى حل هالمشكلة
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Hi Liza, thank you for sharing your honest feedback. We’re glad to hear you appreciated our customer service. We understand that shipping costs can be a concern. We're constantly working to balance our prices with the high-quality service we strive to provide. Compared to our competitors, we have no membership fees, free 45 day storage, and 0% US sales tax on purchases shipped to our warehouse. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.