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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Easy to use and consolidation saved me over $300 in shipping fees
Easy to navigate the website, relatively simple instructions, and upfront explanations of fees with two shipping options.
Everything is great, but the shipping options are quite high, especially for someone from a country with a currency as weak as mine.
The experience have been great. I just hope you would provide solutions to ship materials such as batteries.
Shipping costs are out of this world expensive - double the cost of the actual items. You gave no indication of costs when we signed up. We didn't ever think they would be that extortinate
ان هذا اول معاملة لي في موقع stackry وانا سعيد جدا بالتعامل مع هذا الموقع الرهيب شكرا ادارة stackry
Great experience so far. Shipped products from US to UK three times without any problem. Very happy customer.
Excellent stress free service - would recommend...
Love the convenience, simplicity of Stackry. Totally no hassle experience.
Awesome job and experience as always!
I buy from a number of retailers and vintage shops. I have it all delivered and consolidated into one package at Stackry and then shipped to my home inthe UK. I save on packaging costs, and ultimately shipping as I pay once for international delivery instead of 5-10 times.
I ship a lot off vintage beer cans and many turn up dented
Hi Peter. Thank you for your review! I am very sorry to hear this. In looking at your account history, I do not see where you contacted client support regarding this issue. Selecting one of the fragile bubble wrap options should prevent this issue going forward. Again, we are so very sorry for your displeasure, please feel free to email us at [email protected], we would love to review your shipment with you. Thank you for your business. Have a nice day ahead!
Nice guidance through the many steps - no problems so far.
Simple and straightforward process, no strings attached.
DO NOT USE THIS SERVICE.
DO NOT USE THIS SERVICE.
OVER $500 IN LOST GOODS AND NO CUSTOMER SERVICE, NO PAYMENT PROTECTION, NO REFUNDS. THIS COMPANY IS A SCAM.
Of 3 parcels I have had delivered with them. 2 have been lost.
Fair enough if they have no control over their couriers but good luck getting any sort of refund back. Their customer support is appalling and they are complete frauds.
They are only interested in their own pockets and will not get involved. I have had to open a case on PayPal for both instances to get my money back.
After a while, if they realise you've had issues with your parcel and are hence reaching out for support, you are marked as a customer to avoid and will be ignored.
If you do decide to use this company, do so at your own risk but what I will say is: also avoid their 'consolidate parcel' option. You'd think they would pack your items into something smaller to decrease shipping price. In my case after consolidating the parcel it became heavier and bigger, which made shipping more expensive than originally. Stupid as it meant I had to pay an extra $5 to pay an even higher shipping price
Hello Loai. Thank you for the feedback. We are very sorry you did not have a good experience with us. Sorry to hear two of your shipments have gone missing. I would be disappointed as well. Upon review of your account, I see the first claim was resolved and the most recent claim is currently pending. The claims department acknowledged the claim and responded to you, but please note it can take some time to investigate with the carrier. Please continue working with the Stackry claims department on this matter. In regards to your comments about the consolidation option. I am not seeing the issue described. I see we were able to repack the box and save you 10 lbs. on the dimensional weight. Please feel free to chat, call, or email us at [email protected] attention to Veronica with any additional questions or concerns. Thank you and have a nice day.
It's the second time I got vintage treasures thanks to Stackry!
Very good customer service and fast response all the time
When I ship myself I usually do not have these fees.
HI Karole. Thank you for your feedback. Sorry you were not aware. Because we are a business shipping to an individual, our shipments are subject to duties and taxes. Please note, your customs calculations are specific to your country. For Canada, you pay Stackry for the shipping costs and based off of the customs values you add to your items / packages, the carrier you select (FedEx, DHL, USPS, etc.) collects the duty and customs payment from you. Every country has their own specific import taxes, so one country may have no duties and taxes charges, and another could be up to 30%. To add on to this, some countries tax differently based off the commodity. Again, we appreciate the feedback. I understand your disappointment. We strive to get our rates as low as possible and will continue to do so. We would love for you to give us another try. If so, and you have any questions, please email us at [email protected] and you will be helped by the best customer service in the industry.
A package that Stackry repackaged arrived damaged. Stackry blamed me for this. Stackry is generally an ok service, but if something goes wrong, they will not accept the blame for issues that they have created.
Hi Anthony. I apologize that you were not satisfied with our services and to hear you received a damaged item. We pride ourselves on customer service, so it is concerning to hear this. Upon review of your account, I believe this review is regarding a claim that was filed in February. The Stackry claims department carefully considers all claims based on many factors. You may read more about the claims process here: https://www.stackry.com/en/limits-of-liability. Please email us at [email protected]. Attention to Veronica if you wish to discuss further. Thank you, and I hope you have a nice day ahead.
سعر الشحن عالي وغير كذا طلبتي لا تصنف من الاشياء الممنوعة لكن تبي تجبرني على شركة اخر للشحن وبسعر اعلى اكثر
السلام عليكم,
نعتذر عن هذا الازعاج,
نحن نحاول جعل تكلفة الشحن اقل ما يمكن بما يتناسب مع نوعية الخدمة التي نقدمها,
الشحنة الخاصة بك كانت تحوي على مادة سائلة غير خطرة, وهذا صحيح, لكن اي نوع من انواع السوائل لا يمكننا شحنها مع اراميكس, لذلك, لم يكن هذا الخيار متوافر.
الرجاء التواصل معنا من اجل شحناتك القادمة لنقدم لك الخصم المناسب,
شكرا لك,
Rates are too high. Consolidation hardly saves any money.
Hi Issac! Thank you for your review. We are very sorry to hear that you were not happy with the cost of our service. I do not see where you contacted customer service regarding this issue. In looking at your most recent shipment, it appears Stackry was able to save you by consolidating. Please email us at [email protected] Attention to Veronica to discuss further. Thank you, and I hope you have a nice day ahead.
An extremely effortless, & particularly user friendly way to buy stuff from US.
Very navigable & informative. The world is a much smaller place now!
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Hi Mike, Thanks for the honest review. We are so sorry that you were not happy with the pricing. The carriers that Stackry uses charge based on dimensional weight or actual weight, whichever is higher. Because of this, the size of your parcel can determine the billable weight of your shipment. I see you shipped large suitcases, so you definitely paid to ship the items on size! I am sorry you were not aware that the size affects the price. Some clients order smaller goods and have us pack the items inside the cases, so they get more value for their money. Stackry has a shipping calculator, so you can see an estimate of the price before you order. It can be found on the dashboard here: https://www.stackry.com/en/shipping-calculator. Compared to our competitors, we have no membership or receiving fees, free 45 day storage, and 0% US sales tax when you purchase items to be delivered to your locker. Again, I am sorry you weren't happy with our services, if you ever want to give us another try, please email us at [email protected] and you will be helped by the best customer service team in the industry!