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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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Always great service and prompt notifications and advice where needed.
Your shipping rates are extremely expensive compared to most other forwarders
Extremely expensive shipping fees even with lowest cost shipment option
Truely saving a lot on shipping - most shipping forwarders claim to save you money but don't really with all the additional costs. Easy to use, can show me prices in my own currency
Charles assisted me and I'm very happy with his service... he was understanding and resolved any worries or concerns I had... definitely would be coming back to use this service cause of him
Great service... Especially Veronica is so helpful and easy to work with... But entire stackry team well done
Really easy to work website. Was able to sort what I needed so easily. Couldn't recommend more!
Great Service as usual. Careful stacking these heavy units. Thank you again...Vincent and the TEAM...!
I have already recommended Stackry to associates several times...
Great service and customer consideration...Always
Great Service, Great personal attention when needed.
Please photograph the sender address details...not our address. We already know our address...!
Thank you for the great job. Special thanks to Vincent..
When sending photos please take a picture of the senders information and the couriers details. A photo of my address at stackry is useless, meaningless and irrelevant. It doesn't help you are me figure out who sent the package. Please instruct the person taking the photos to use common sense.
Also, a photo out of focus is a waste of time and effort.
Thank you. Great service..
I have been charged storage, but emaield Stackry support on numerous occasions over this last month (and that is being polite on the timescale) about consolidation of this shipment, which at the end of the day is just rubber balls. Consolidation report sounds impressive, but all of these balls could have been placed in three buckets, which were part of the shipment. Online chat did not work and I have zero messages in response form Stackry. In the end I gave up waiting for support as Stackry was making a very WRONG daily charge. Its not possible to message you when logged in, and it is not possible to put in any comments of instructions as part of the consolidation process.
Hi John. We are very sorry you ran into an issue using our services. We do appreciate your feedback. Stackry offers free storage for 45 days. We send multiple email alerts to remind clients of the time frame, so hopefully you received those emails. I am also very sorry to hear you did not receive our email response to your inquiry. According to our records, I see you emailed in over the weekend and our agent responded within 48 hours. Stackry client support can add special packing instructions to your orders. We prefer to manage the instructions to confirm it is a request we can accommodate, because we do not want to disappoint our customers. If you have time, we would love to revisit your last shipment, please email us at [email protected] Attention to Veronica. Thank you and have a great day ahead!
You are excellent, its the cost of a decent courier service that makes one stop and think!
This is my first shipment with you. So far, everything has been very smooth. Keep up the good work and I will be using you more in the future. Thank you. Jon Esping
It's great that I can buy from the US, but the shipping prices here seem high? Stackry DHL courier left my first package in a compromising spot (in the open space of my mailbox, right on the street, instead of safer at my door) and it got stolen. Hopefully round 2 will go better...PO Box.
Thank you I like how fast my shipments were processed
رائع حدا واتمنى تخطو لنا بعض العروض والتخفيضات
I recently had a truly awful experience with Stacky, a company that I had high hopes for. Unfortunately, my expectations were far from met, and I feel compelled to share my experience with others to prevent them from enduring the same ordeal.
First and foremost, their customer service is abysmal. When I encountered issues with a package, I attempted to reach out to their support team for assistance. It was an absolute nightmare trying to get in touch with a representative or for one to respond timorously to all my emails. After countless emails, I received generic and unhelpful responses that left me frustrated and no closer to resolving my problem.
The core function of a package forwarding company is to ensure that packages are efficiently and securely delivered to their intended recipients. Stacky, unfortunately, failed miserably in this regard. The package I was eagerly awaiting arrived with missing items that were apparently prohibited however listed on the waybill/manifest.
Adding to my disappointment, the pricing structure was far from transparent. I paid duties/tax for items that were not actually in my box (since they were never shipped).
The trust I placed in Stacky was misplaced, and my terrible experience with them has left me with a bitter taste. I strongly advise anyone considering using their services to think twice. There are many other reputable package forwarding companies available that offer better customer service, transparent pricing, and, most importantly, reliable delivery services. Save yourself the stress and disappointment and look elsewhere for your package forwarding needs.
Hi Chief,
Thank you for your feedback. I see that you have been working with client support and our warehouse manager is actively working on this shipment. We are sorry for any confusion around the potential for prohibited items. I can understand your disappointment and I have asked that we assign a senior agent to your ticket going forward; she will be in touch as soon as possible. We value your long term business and will work to make this right. Thank you and have a great day ahead!
Consolidation doesn't save. Could be miscalculation
Hi Tintin. Thank you for your feedback. Sorry you found the prices higher than expected. The goods news is, that you did save $34.97 by consolidating the two packages into one shipment versus sending each 1 by 1. You can see the shipping price for each package before the shipment was consolidated by going to
https://www.stackry.com/en/shipping-calculator. If you would like to discuss further, please email us at [email protected] and you will be helped by the best customer service in the industry!
This was my worst experience with Stacy - incorrectly labelling a PEB as Hazmat has delayed my shipment for over 20 days and means that I won't have the items for a deployment that I'm now on. The warehouse team were terrible and did nothing to assist - I had to send multiple emails and get in touch with the manufacturer to ask them to help - an awful experience and has put me off using stackery in the future.
Hi Robert. Thank you for your feedback. We are very sorry to hear you had a poor experience using our service. I see the shipment was stopped for a Material Safety Data sheet. The shipping department will request a Material Safety Data sheet when we have a question about the product being shipped. This can occur when the item being shipped is potentially a dangerous good and the manufacturer packaging or ingredient list on the product is not complete or visible. This document is required to determine if the item is a dangerous good and the proper way to package and ship it. Due to international shipping regulations, shipping companies are required to have the material safety data sheet on file for dangerous goods shipped in the event of damage or leakage in transit. I see you sent the MSDS to customer service and based on the information provided in section 14 of the MSDS, the shipment was released to be shipped as NON-HAZMAT. We understand your frustration with this process and delay. The MSDS has been saved on file, so we do not stop this product in the future. If using us in the future, please don't hesitate to send us a product link, so we can help determine for you if the item will require a Material Safety Data Sheet. We are available at [email protected], or live chat. Thank you and have a nice day.
شكرا لكم واتمني ان تصل البضائع بسرعه حيث هذه هي التجربه الاولى
جيدة جدا الرجاء الاستمرار شكرا لكم على جهودكم المبذولة
Stackry is easy to navigate and use, and saved me a lot of money in shipping – thank you!
The guys are the best, easily best for US outboard shipping
Bit expensive delivery, but my package arrived ahead of schedule
Not the most responsive to queries, but great way of getting me a product in the UK that I otherwise would have no chance of getting
Very easy to use... (I have a bit of background in logistics, but this site is pretty slick.) I did find the tour a little bit much - but, I get it, for some users that would be required.
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HI Jennifer. Thank you for your honest review! We are very sorry you are not happy with our pricing. Please email us at [email protected] and we can look into how you can save with using our service. Thank you!