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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
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I like the customer service to help me out and give me solutions and also they are helpful and they respond. All my question that I asked them so thank you for that.
Very easy and smooth service so far. Hoping my packages arrive safely too. Thanks for enabling me to order from the US in such an easy way.
Shame there isn't an easier way to estimate shipping costs.
Not sure how a lipstick is an aerosol hazmat that requires exta 12$ for packaging. Otherwise nice service
Hi Brigitta! Thank you for your review. I am sorry to hear you ran into an issue with our services. In looking at your shipment, it was the "dry shampoo" that was deemed Hazmat. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive, but keep striving to bring costs down for our customers. If you would like to discuss this in more detail, please email us at [email protected]. Thank you, and I hope you have a nice day ahead.
Notified quickly that my package was ready to ship. Arranging and paying for shipment was easy. Overall, a very pleasant experience. I'll definitely use Stackry again.
I use for to be able to receive goodies from my favourite author who doesn't post directly to England. Stackry are good at keeping me updated on all aspects of my parcel. They let me know when it has arrived at the locker, along with if it needs repacking or not. They are honest. Have received a few items this way and highly recommend
The 10% shipping discount did not appear upon checkout, I had to pay the full shipping amount despite me contacting stackry support with no reply
Very easy, convenient, however a bot expensive for single light packages
Required customer support due to inconsistent information regarding my locker address and prohibited items in my shipment. They responded within two days and were helpful
UPS was not offered again. And being charged outrageous prices due to size is crazy, weight is 4lbs but charging for 20lbs
HI Sheara. Sorry to hear you are not happy with the pricing. Sadly, Stackry does not partner with UPS for international shipping, but we always strive to find new shipping options for our clients. You may view our shipping partners here: https://www.stackry.com/en/stackry-shipping-options. In looking at your account, I am not seeing the issue you are describing. The original dimensional weight of your package was 20 lbs., before we repacked the package. By using our repacking service, we were able to reduce the weight to 5 lbs. If you ever want to give us another, try, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry.
The concept is great, but excecution is lacking and deceiving. I used the service 3 times, last time not by choice. They only offer FedEx and DHL the two most expensive services. After my second order placement, I did a little price comparison and dug into the price quote that you only recieve AFTER they recieve your items (no up front quotes) The second order I was charged $107 for 6lbs, when the actual weight was 4lbs. I was told the up charge was for the "big" 10x12 box (2 extra lbs is dimensional weight). My third order was a tote bag that weighed 3lbs and of course another up charge for final total of $97 to ship to me. I went to USPS and UPS
Websites, plugged in the actual weight and dimensions both companies would have charged me less than $60 to ship each order. My advice is to stay clear of this company (scam) and find a friend or family member that can have UPS or USPS (you can schedule pickups for free) pick up your orders and ship them to you.
Why USPS shipping to Canada option is not provided.
The shipping cost is high for such a small item which the actual size is 3" in diameter.
Hi Alain. Thank you for your feedback. Sorry to hear the prices were higher than expected. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. We do offer USPS Express mail to Canada, but the option you shipped with is the least expensive service to that destination for a 1 lb. package. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
So far so good. I hope my shipping will find its way back home to me as well. Thank you guys!
Worked out for me, although I just ordered a pair of sneakers paid like 60 bucks shipping for the FedEx and then when it arrived at my door I had to pay another $25.
That's what it takes to get what I wanted though.
Tracking was all good
Package took about 3 weeks to arrive
Didn't have any problem using the website and got all the emails for updates about my purchase
It happened to work out for me. Might be very expensive if I needed a medium/big item shipped
Hello, I am writing to express my deep disappointment with the service I received from your company. I recently submitted a shipment consolidation request with the expectation that the overall billable weight would be reduced. However, to my surprise, I received an increased weight with no prior notification from your team. I was expecting a much more efficient service from a company of your reputation. To make matters worse, one of the packages was treated as hazmat, even though the item description on Amazon clearly stated that no batteries were included. This caused unnecessary delays and added additional expenses to my shipment. I had to continue with the shipment as it had already taken too much time, and I needed it urgently. I believe that the customer should be involved if there is any concern regarding the shipment. However, I did not receive any communication from your team about the surprising increase of weight after consolidation or the hazmat category throughout the entire process, which is highly unprofessional. I hope you can understand my frustration and take appropriate measures to ensure that such incidents do not occur in the future. I look forward to hearing back from you with a resolution to this matter. Thank you
Hi Sara. Thank you for your feedback. I looked into your account history and didn't see any communication between you and our team. I am very sorry to hear you ran into an issue with our services. We would like to investigate the incident described further. You can reach us at [email protected] attention to Veronica. Thank you and have a great day ahead.
It took me a while to find an on-shipping service that had good reviews, Stackry stood out as having the best reviews by a long way, and i can see why, fantastic service, intuitive website to signup and obtain a US address and onship once parcel arrived. Fantastic.
Love the new system. Makes for easy and quick shipment of items.
This and my past few transactions have been smooth and trouble free so far. Shipping out now is much smoother and easier.
Checkout process has become easier and smoother. Makes transacting much more efficient.
Very happy at how this shipment concluded. Thank you.
I am very happy with this company, it i my 20th shipment or so and not a hitch so far! Most others are not up to par I can tell you cause I know them all and can make you a list
Greatest company ever, feel very happy I have found them, have done around 20 shipments without a hitch!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you JG for leaving us such a nice review✔. We really appreciate it! ❤️