Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Overall great service, has been reliable thus far. The only thing I'd note is that it's quite invasive to have Stackry open parcels without express permission - other forwarding services do not do this. I'd be hesitant to send anything delicate or of high value through Stackry, as I'd worry that it might get dirty, broken, or tampered with.
So far so good it does seem to be taking a little while to consolidate my packages but I am hoping to see them ready to ship soon
Very easy and fast! Will use definitely again for future purchases
I had an issue originally with my order delivery cost being much higher than anticipated based on the weight, and I had reached out to support for some help and they were amazing and very helpful in getting my package re-consolidated to try and accommodate for a cheaper shipping rate. Thank you to the stackry team for the great customer service!
I have used your service in the past but never have I had to pay $70+ for what was only 2 items. I have already paid the amount as I have no such choice than to ship this out as soon as possible but I would very much like some assistance with being told why it has costed me this much.
Second time shipping out and no issues whatsoever.
Amazing service, very easy website, nice to work with
Easy to use and convenient! First time using so can't rate 5 stars until I've recieved my package yet :)
Used for a couple of years now, no issues always prompt and professional. Thank you
Very pleased with the speed and professionalism of service and easy to navigate website.
I, I wish that my shipment will arrive to me as soon as possible. This is my first time.
Too slow to consolidate and shipping is more expensive then other shipping companies
Wow did not expect it to be THAT expensive. Lesson learned. I don't think consolidating made it better.
Thought i'd have to pay around $60 maybe $90 tops, but ended up paying $300. If I had just shipped straight to my address I would've saved $150.
Hi Maya. We are very sorry you are not happy with our prices and services. I see the price you paid also included the prepaid NZ VAT/GST. You’ll find the most cost savings from Stackry when you consolidate multiple purchases together, if you are shipping items one by one, you may find it slightly less expensive to ship from some retailers. We are best fit when the retailer you wish to purchase from does not ship to your country. Thank you and have a great day.
Very easy to use. You get notified as soon as your package has been shipped etc. Very well put together.
Great service, love the business model. Website UI is also easy to use and navigate.
The photos of my package where hilariously terrible, but that don't bother me
Very easy to use. My first time, but I will use this method of package shipment again.
You have to decrease your prices because we will ship more items. Thanks
Hello Hashem. Thank you for your review. This is great feedback for us. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. Also if you refer a friend to Stackry, you will receive a $10 account credit when that friend ships their first package. You can use these credits towards shipping. Go to "Affiliate program" on your dashboard to learn more. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.
Like always, I am happy that your company can help sending packages.
Since having moved permanently to Paris, there are some things in the USA we got used to, but these few things do not ship outside the USA. Thankfully there is Stackry.
Customer support is always so helpful. Great team, very reliable.
I like the changes to the dashboard and always appreciate the good customer service. I would like to see a mobile app with push notifications when packages are ready because it's easy for me to miss an email and it sometimes delays my package processing.
Fantastic customer service, always reliable. Can't say enough!
Great service, very easy to use and an overall helpful experience
Answer: The restrictions are on these types of items are dependent on what country you are shipping to. It is always best to check with your local customs office on what can be shipped before shopping in the U.S. The specific restrictions will vary by country. For example on your list perfume has the tightest restrictions which are based on the ‘flash point’ of the perfume. Vitamins and supplements are widely shipped but some countries have very tight restrictions on specific ingredients. Stackry will ship most items that eligible to be shipped to your home
Answer: Hello Cruel! Thank you for reaching out. I am not exactly sure what you are asking. Please contact [email protected] to discuss further. Thank you and have a great day!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Qasem. Thank you so much for the feedback. We are sorry for the delay in consolidating your shipment. I see it was requested on a Monday, which is one of the busiest days of the week. It is important to know that typical consolidation completion time is 24-48 hours, although it can be much faster than this. I'm afraid that at times the consolidation can take longer than this due to the day it was requested and the current volume. I see your package was consolidated and shipped within 2 business days. We always hope to achieve faster completion time, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all our customers. Thank you and have a nice day.