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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
How would you rate Stackry?
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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Everything has been amazing, just felt that it was a bit vague on the keep invoices, it would be great if it said "you keep invoice on box" or "we keep the invoice at stackery for 30days" or something like that. Thanks

Date of experience: January 8, 2024
Guam
1 review
0 helpful votes
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This is insane!
January 12, 2024

This is insane! For items that cost $47 i had to pay another $94 to have it shipped to me. This service will have some applicable uses even after the costs but very very very few if at all.

Date of experience: January 4, 2024
Judy G. Stackry Rep
over a year old

Hi Randall. Thank you for your feedback. I am sorry that you were not satisfied with our pricing on this shipment. I took a look and can see that it was a dangerous goods shipment, due to the multiple devices with lithium ion batteries. Sadly, due to international regulations, shipping dangerous goods requires Stackry to use a certain box size and it limits the economy carriers we offer. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. We do believe our prices to be very competitive, but keep striving to bring costs down for our customers. If you would like to discuss this in more detail, please email us at [email protected] and attention your email to Veronica. Thank you, and have a great day ahead.

Ireland
1 review
0 helpful votes
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Straightforward and I love the tutorials. Postage is expensive.

Date of experience: January 4, 2024
Germany
1 review
0 helpful votes
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One package showed up only 4 days after it was delivered
January 11, 2024
Updated review

One package showed up only 4 days after it was delivered

Date of experience: January 4, 2024
Judy G. Stackry Rep
over a year old

Thank you Tristan for taking the time to leave us a review. We are happy to hear you received the package so quickly. If you have any additional questions, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry.


I already submitted payment successfully
December 30, 2021
Previous review

I already submitted payment successfully. However, I received that I need to redo payment. But received an system error message twice. I wrote to the support team and finally, it worked. In the meantime, I received a package reminder. Last time, one item got lost in your facility, that's why I need to order again.

Date of experience: November 30, 2021
GB
1 review
0 helpful votes
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First package was straightforward to process on the stackry website, and arrived in the UK quickly without any hassle. Excellent service, allowing me to buy things which sellers won't ship from USA to UK, and aren't available locally.

Date of experience: January 3, 2024
Saudi Arabia
1 review
0 helpful votes
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شكراً للإهتمام والعمل الجيد والتعامل بحرص مع الشحنات

Date of experience: January 3, 2024
Kuwait
1 review
0 helpful votes
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Good
January 1, 2024

Good experience fast delivery and nice dealing with customers

Date of experience: January 1, 2024
Australia
1 review
0 helpful votes
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Was really worried about using the service as it's my first time, but I found it quick and easy I would definitely use it again

Date of experience: December 29, 2023
Jordan
1 review
0 helpful votes
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Very good, customer setvices i recomended all to deal...
December 28, 2023
Updated review

Very good, customer setvices i recomended all to deal with stackry its safe place to ship your goods

Date of experience: December 28, 2023

Shipping with stackry is my best way thanx for stackry...
February 9, 2023
Previous review

Shipping with stackry is my best way thanx for stackry Iadvice all people to deal with this company

Date of experience: February 9, 2023
Saudi Arabia
1 review
0 helpful votes
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السعر مرتفع علما أن الوزن قليل جداً 3 باوند

Date of experience: December 27, 2023
Jalal J. Stackry Rep
over a year old

السلام عليكم,

نأسف جدًا لسماع أنه لا يوجد رضى على أسعار الشحن لدينا في Stackry. بالمقارنة مع بقيةشركات الشحن، أسعارنا تنافسية للغاية. ليس لدينا أي رسوم الاشتراك أو العضوية أو رسوم لاستلام الشحنات, يوفر موقع مستودع Stackry أيضًا ميزة ضريبة المبيعات الأمريكية بنسبة 0% على مشترياتك والتخزين المجاني على كل طرد من طرودك لمدة تصل إلى 45 يومًا. تفتخر Stackry بالشفافية (بدون رسوم مخفية!) والخدمة ذات المستوى العالمي. لدينا أكثر من 28000 مراجعة تم التحقق منها عبر Trustpilot وSitejabber وGoogle
نحن نعتبر أنفسنا من أفضل وكلاء الشحن هنا في الولايات المتحدة. ونحن نسعى جاهدين لإبقاء العملاء راضين من خلال عمليات التجميع السريعة ووالتغليف الاحترافي الذي يلبي متطلبات العميل وعمليات الشحن السريعة وخدمة العملاء الممتازة عبر الهاتف أو الدردشة أو البريد الإلكتروني. نأمل أن تستمر في تجربة خدماتنا!
من فضلك لا تتردد في التواصل مع أي أسئلة أو مخاوف.

شكرًا لك

India
1 review
0 helpful votes
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Quick, easy, and reliable way to get products that...
December 28, 2023
Updated review

Quick, easy, and reliable way to get products that are not available in your country shipped in from the US. I recommend using Stackry as their customer service is far better than other companies that provide the same service.

Date of experience: December 27, 2023

The title says it all. Took about a week to recieve the goods once shipped. Waaay more cost effective than shipping things individually from their respective websites, although I'd recommend this for small things weighing >1Kg.

Date of experience: August 2, 2023
AE
1 review
0 helpful votes
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Fast and easy despite the fact that your prices are high

Date of experience: December 27, 2023
Saudi Arabia
1 review
0 helpful votes
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هذه المرة اسوء تجربه فى الشحن مع ستاكرى من حيث التأخير المبالغ فيه سواء فى الاستلام أو الرد عبر الايميل او الشحن

Date of experience: December 26, 2023
Jalal J. Stackry Rep
over a year old

اسلام عليكم,

تعتذر عن هذا الازعاج أخي الكريم,

بالنسبة لاستلام الشحنة, رقم التتبع للباكيج الخاصة بك يوضح انه تسليمها لنا في تاريخ ال 26 من شهر 12., تم وضعها في حسابك في نفس اليوم,
بالنسبة لعملية الشحن:دفعت للشحنة في تاريخ 26 من شهر 12 بعد ساعات العمل لدينا, وتمت عملية الشحن لشحنتك في اليوم التالي اي في 27 من الشهر, واستلمت الشحنة في تاريخ 1 من شهر 1, اي اقل من 4 ايام عمل, وهذا من اسرع اوقات الشحن,
بالنسبة للرد: تم الرد على الايميلات الخاصة بك أخي الكريم, خلال اقل من 12 ساعة من ارسالها, في حال اردت التواصل بشكل اسرع, يمكنك التواصل معنا عبر التشات المباشر,

شكرا لك,

GB
1 review
0 helpful votes
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Great service..
December 26, 2023

Great service.so easy to use and saves me a lot of money

Date of experience: December 26, 2023
GB
1 review
0 helpful votes
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Quick and simple!
January 1, 2024

I'd seen a dream gift for Christmas however it was only available in America. I signed up with Stackry. Reccived my p.o box and purchases it immediately.

It then arrived to the address Stackry provided and I had it repacked and shipped to the UK in less then 2 weeks.

Date of experience: December 24, 2023
Judy G. Stackry Rep
over a year old

Hi Lewis! Thank you for your review and feedback. It seems you were happy with our service. Is there any reason you gave us a 2 star review? What can we do to improve that score for you? If you ever want to give us another try, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry!

South Africa
1 review
0 helpful votes
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Love stackry
December 22, 2023

Love stackry - I just feel the shipping fees are getting a little too costly. So I want to use it less.

Date of experience: December 21, 2023
NL
1 review
0 helpful votes
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Everything works as intented in general
December 29, 2023

Everything works as intented in general.
But the moment you see the shipping prices you guys charge for international shipping, my mouth drops.
I have CHECKED with friends in america, and how much it would cost them to ship the same size/weight as you do. And it's way less than what you charge.

Then you have the BALLS to say i saved multiple hundreds of dollars because i only had to ship 1 box instead of themultiple things i ordered.

Date of experience: December 21, 2023
Judy G. Stackry Rep
over a year old

Hi Femke. We are very sorry to hear that you were not happy with the cost of our service. If you have friends in the USA who can ship to you for less, then yes go with that method in the future especially if they can ship it for less. Something to note, Stackry does not charge any membership or receiving fees and offers free storage on any package for 45 days, not to mention 0% state sales tax on every package shipped to our warehouse. If you ever want to give us another try, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry!

Oman
1 review
0 helpful votes
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Bad experience
December 29, 2023
Updated review

Its a very bad experience,, I will never advice anyone to make a bussniess with Stackary. High cost

Date of experience: December 21, 2023
Judy G. Stackry Rep
over a year old

Hi Talal. Thank you for your review. We are very sorry to hear that there was a problem with your shipment. Upon review of your account history, I can see you worked with customer service to resolve the issue with the items marked as "prohibited". If you are still unsatisfied with the resolution, please email Stackry at [email protected] attention to "Adel". Thank you, and I hope you have a nice day ahead.


Very bad customer service
December 20, 2023
Previous review

Very bad customer service and careless, they are not even respecting the customer. Long long time to reply. And finally they will not fix your issue.

Date of experience: December 13, 2023
Saudi Arabia
1 review
0 helpful votes
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Good choice
December 28, 2023

Quite expensive prices in calculation
They should compare between the products prices and the shipment cost

Date of experience: December 21, 2023
Canada
1 review
0 helpful votes
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It would be nice to have a notes section to explain...
December 21, 2023
Updated review

It would be nice to have a notes section to explain you don't want the packaging in the box. Also it would be nice to see a photo of the item instead of the outside mailed package. Your employees are wasting time taking pictures of those. It explains nothing.

Date of experience: December 21, 2023

Thank you for shipping my items!
November 15, 2023
Previous review

Thank you for shipping my items!

Date of experience: November 15, 2023

Best re-shipping business!
September 21, 2023
Previous review

Best re-shipping business! Thank you

Date of experience: September 20, 2023

Stackery is amazing
September 6, 2023
Previous review

Stackery is amazing. No website glitches, easy to use and really good prices.

Date of experience: September 6, 2023