StackryReviews 21,058

Hi Nathan! Thanks for your feedback. We appreciate your time and business. Depending on the time you pay and the service you choose to ship with, most shipments will ship the same day unless it is peak season. I see your most recent shipment shipped the same day. The shipment before that was paid for on a Friday afternoon and sadly the shipment did not make it out until Monday. We always hope to achieve faster processing times, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all our customers. If you ever have an urgent shipment, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. ❤️

Hi Theodora. Thank you for bringing this to our attention. I apologize we were not able to make the package smaller to save you on shipping. This occurs in some cases, where the original shipping box is the best fit. What we should have done is sent you an email that the package was not able to be repacked and refunded the repack fee. I have gone ahead and issued that refund to you. I will make sure your feedback is passed along to the appropriate department manager. Sadly, one of our carriers do not ship liquids. We list this information on the carrier selection page and on our shipping options page: https://www.stackry.com/en/stackry-shipping-options.
If using us in the future, please don't hesitate to send us a product link, so we can help determine if there will be any restrictions. We are available by phone, live chat or email at [email protected].

Hi Martin! Thank you for your feedback. We truly value your comments. Sorry to hear that you were not happy with the cost of our service. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending multiple smaller packages. Something to note, Stackry does not charge any membership or receiving fees and offers free storage on any package for 45 days, not to mention 0% state sales tax on every package shipped to our warehouse. Stackry prides itself on transparency (no hidden fees!) and world class service. If you ever want to give us another try, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry!

Hi Mohammed, Thank you for your review. We are very sorry to hear that you were not happy with the cost of our service. In looking at your shipment, we may have been able to save you on the shipping costs by using our repacking service. Next time, please reach out to client support for advice on how you may save. Compared to the rest of the industry, our pricing is very competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

Hello Yade. Thank you for your feedback. I am sorry that you were not satisfied with our pricing on this shipment. I looked at your account history and can see that it was more expensive, because it was a dangerous goods shipment due to the cosmetics being shipped. Based on the ingredients in the cosmetics, the team determined it to be flammable. Due to international regulations, shipping perfumes and other flammable items requires Stackry to use a certain box size and it limits the economy carriers offered. Our $12.50 dangerous goods fee covers labor and materials, and part of the dangerous goods charge our carriers charge us. If using us in the future, please don't hesitate to send us a product link, so we can help determine if the item will be a dangerous good in advance. We are available at [email protected], or live chat. Have a nice day.