StackryReviews 21,057

Hi Farrell. Thank you for your feedback. Sorry you ran into an issue using our service. I can certainly understand your frustration. When the team opens the retailer boxes for the consolidation, the procedure is separate any damaged items they discover. The reason for this is so you are aware the damage occurred in transit to Stackry. If Stackry is the cause of damage, we will notify you free of charge and initiate a claim. Sorry the process is not more clear. We hope to improve on that in the future. I asked that a senior agent respond to your email to discuss further. Thank you and have a great day.

Hi Habib. Thank you for your feedback. We are very sorry you are not happy with our service. Please accept our apologies for the delay with your consolidation. Due to a recent surge in package volumes, our typical consolidation time frame of 2-3 business days is taking closer to 3-5 days. The increase in volume along with Stackry being closed on the weekends has contributed to the delay. Please rest assured that we are actively addressing this issue and ensure we continue to provide the high level of service you expect. Upon review of your account history, I do show client support responded to your email, so I am sorry if you did not receive that reply. If you would like to discuss further, please email us at [email protected] attention to "Adel". We hope to gain your trust back. Thank you and have a great day.

Hi Steven. Thank you for your feedback. We are very sorry to hear that you were not happy with the cost of our service. Something to note, Stackry does not charge any membership or receiving fees and offers free storage on any package for 45 days, not to mention 0% state sales tax on every package shipped to our warehouse. Stackry prides itself on transparency (no hidden fees!) and world class service. We also offer a calculator so you can see the shipping price before placing an order: https://www.stackry.com/en/shipping-calculator. If you ever want to give us another try, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry!

Hi Lisa, Thanks for the honest review. We are so sorry you were not happy with our pricing and our service. Upon review of your account history, I see client support responded to your recent email but there was no reply back. We would like to investigate your dissatisfaction further and see what we can do to help gain your trust back. Please respond back and we will look into this further. Thank you, and I hope you have a nice day ahead.

Hi Michael. Thank you so much for your business and feedback. We truly value your comments and hope to improve on our service. We are sorry for the delay in consolidating your shipment. I see it was requested on a Friday before Stackry is closed for the weekend and then completed on the following Tuesday. The weekend contributed to the delay. It is important to know that typical consolidation completion time is 2-3 business days, although it can be much faster than this. We always hope to achieve faster completion time, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all our customers. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!