On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything is great, only consolidation of packages takes a long time.
Shipment *******. Looks like Stackry did not list all package received and ship all my items. Supposedly it should be 5 items, only 4 shipped despite the invoice labeled 5 items shipped. I asked Stackry about the missing item, but no answer, the item just appeared in my dashboard the next day. Since all items mentioned are from the same order and merchant, they must have been arrived at the same day, but got missed.
This causes me another expensive shipping cost. All in all, it would have been much better if they explain what happened and address if there was any mistake or not— I would understand. Having the item just appeared with no explaination after my enquiry make me disappointed.
جيد جداً سعر مناسب وخدة سريعه وشكراً للموظفه سارة ع حسن تعاملها
Very helpful and very fast customer service with the quick chat and very experienced thanks All
شكرا الفريق استاكري وكل الاعملين والموظفين في استاكري على تعاملكم معي
An app would be nice. I am still getting used to how everything works
Easy steps to make arrangements for shipping. Reliable and fast
You charged me for making a single parcel smaller, to charge me exact same £20 lowest for shipping, with the £3.90 fee on top and presumably less protection in a smaller box. Puk kyu!
Hi Daniel. Thank you for the feedback I apologize we were not able to make the package smaller to save you on shipping. This occurs in some cases, where the original shipping box is the best fit or the new box required the same dimensional weight. What we should have done is sent you an email that the package was not able to be repacked and refunded the repack fee. I have gone ahead and issued that refund to you. I will make sure your feedback is passed along to the appropriate department manager. Please feel free to email us at [email protected] for any additional questions. Have a nice day ahead.
The service is great, the communication quality and speed is wonderful.
So great i can get things that are unavailable in australia
Hi Jack! Thank you for the great feedback. We appreciate your business.
Very fast transactions and very easy to use website
Thanks very much
You claim that you save a lot of money for customers by consolidating packages but this is not true, well not in my case.
I had three parcels to be consolidated which you consolidated into one big parcel - this caused the box to be over max dimensions and so the cost hiked to $400. I did call you to split the big box into three smaller boxes with the following costs £116+116+30 (I used your own calculator on your website). Which in total would cost me around $262 total, saving me around $140 from what you quoted me. Instead, you just split the big box into two identical boxes each cost me $200 which is exactly as the first option - one big box costing $400.
I shopped in USA and purchased shoes on sale but with your huge delivery costs, which btw is added to the calculations for tax and duty when delived in the UK, so you have increased my costs by huge amount. The 12 pairs of shoes I purchased in US in total cost less than $400 postage so you are not saving me money!
Second point - my only option was to use FedEx - go on Trustpilot website to check their rating! Its ONE star OUT OF FIVE stars, ONE! From over 6000 reviews. Most of the reviews are that the company lost peoples' parcels. So on top of this huge postage of $400 you shipping via company that has 9 out of 10 parcels loses or damages or "dont know where the package is".
I might use your services one or two times, to buy some gym clothing (very small package and very light) to give your services a second chance.
I will leave more details review on Trustpilot with some pictures and calculations.
You claim that you save a lot of money for customers by consolidating packages but this is not true.
I had three parcels to be consolidated which you consolidated into one big parcel - this caused the box to be over max dimensions and so the cost hiked up to $400. I did call you to split the big box into three smaller boxes with the following costs £116+116+30 (I used your own calculator on your website). Which in total would cost me around $260 total saving me around $140. Instead, you split the big box into two identical boxes each cost me $200 each which is exactly as the first option - one big box costing $400.
I shopped in USA and purchased shoes on sale but with your huge delivery costs, which btw is added to the calculations for tax and duty when delived in the UK, so you have increased my costs by huge amount. The 12 pairs of shoes I purchased in US in total cost less than $400 postage so you are not saving any money!
Second point - my only option was to use FedEx - go on Trustpilot website to check their rating! Its ONE * OUT OF FIVE *, ONE * from over 6000 reviews. Most of the reviews are that the company lost peoples' parcels. So on top of this huge postage of 400 you shipping via company that has 9 out of 10 parcels loses or damages or "dont know where the package is".
I might use you one more time, to buy some gym clothing (very small package and very light) and see if you are going to charge me another $400 for shipping (or similar excesive amount). If so, you are crooks just like the rest of the shipping companies out there.
I will leave more details review on Trustpilot with some pictures and calculations.
Stackry provides a great service to international buyers. Shipping it at reasonable cost with many options to choose from.
Thank you for the excellent services and I am very happy
Please stop counting storage once a consolidation request is made.
I have waited a long time while my shipment was being prepared and I have not received any offers for the time I have waited that would make me satisfied.
The Best Freight Forwarder Company I ever know or came across. Shipping from USA to Ghana is always the best for. Professionalism in all the department for shipment, I recommend Stackry to everyone, try them and thank me later. 5**** star COMPANY
Exceptional super powerful professional customer service and good service everytime.
Lastly, it takes days to consolidate and ship items. It was not like this.
Hi Joseph. Thank you for your feedback. Sorry to hear you are not satisfied with our service. We apologize for the delay with your recent consolidation. A typical consolidation is currently taking 2-4 business days. I see your consolidation was requested on a Wednesday before the weekend. Stackry is closed on the weekends, which is Saturday and Sunday. Stackry was also closed on Monday, due to the Labor Day holiday. These closings contributed to the delay you experienced and we truly apologize for that. We always hope to achieve faster completion time, but due to many different circumstances, that isn't always possible. We'll continue to do our best for you and all our customers. If you would like to discuss it further, please email us at [email protected] and you will be helped by the best customer service in the industry!
In terms of shipping notice it was strange, sorry not the right word, different, rapid but strange, the time between receiving the notice and the tracking moving to NJ, was swift,
I ordered some boots and shoes from Beckett Simonon. They only deliver in the USA but I live in Japan. Stackry did a great job getting my shoes delivered to me in pristine condition. Will use this service again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Phruksaphop. Thank you for your feedback. Sorry you did not have a good experience using our service. Upon review of your contact with customer service, we should have explained the issue better. Stackry received one package for you on 9/13/2024 and you shipped that package from our warehouse on 9/16/2024. Stackry received a second package for you on 9/19/2024 and that package was shipped from our warehouse on 9/20/2024. It seems the retailer shipped your order in two packages that were received at Stackry on different days. This is beyond Stackry's control. I understand it is frustrating, but you should contact the retailer to see why this happened. In the future, Stackry can consolidate your packages into one shipment to save on shipping. If you would like to discuss further, please email us at [email protected] attention to "Veronica”. Thank you, and I hope you have a nice day ahead.