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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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Lithuania
1 review
0 helpful votes
Follow Roberta G.
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I believe, that the site Stackry.com has many bugs. Everything started great when I received an email that my packages had arrived. After that, I could not start any process, I would receive an error message - "shipment could not be created". I had to contact support to fix this problem. And after that, consolidation process was also confusing. When the shipments were in process, I would follow the tutorial that the system provided, step by step. But whatever I did, nothing seemed to move along. Again, I had to contact support and received an answer that I did not request the consolidation service. I did not see any button, section or request form for that, and I, of course, searched the entire site for information before contacting support.

One might assume, that maybe, all of this was my fault, that I could not find what I needed to do. It's possible, but as a user experience designer, it is my job to be able to navigate any site. From the user perspective, the service seemed not a 100% trustworthy and the site seemed buggy or working the right way.

On the other hand, I am grateful, that the support team were able to help me and fix these problems, but in the end of the day, the process was severely prolonged, I probably will not get my shipment before the holidays. I hope that in the future, this site and this company will only improve for the better.

Date of experience: December 2, 2020
Mexico
1 review
0 helpful votes
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Didn't accept my credit card till I ticked the Save Card box Made me nervous.

Plus I find this service expensive.

Date of experience: December 1, 2020
Kuwait
1 review
0 helpful votes
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الشحن غالي جدا جدا مقارنة بالشركات الاخري وموقعكم والتطبيق غير مريحين في التصفح… شكرا

Stackry attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2020
Guam
1 review
0 helpful votes
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Very pleased so far
December 2, 2020

Very pleased so far. Sending first package to the Philippines. Lets see how it goes. I'm taking one star off because the payment process made me wait a while but my judgement isn't final yet.

Date of experience: December 1, 2020
Bahrain
1 review
0 helpful votes
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Part of my items was not included in my last and first shipment and all my enquires was not handle the way I hared about Stackry services

Date of experience: December 1, 2020
Saudi Arabia
1 review
0 helpful votes
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التجربه روعه جدا والتواصل واتس جميل جدا فقط لاحظت تاخير عند طلب التجميع شكرا

Date of experience: December 1, 2020
Canada
1 review
0 helpful votes
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Had some errors in package measurement
December 31, 2020

Had some errors in package measurement. Called and got immediate help but initial email didn't get prompt response.

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Quick and very easy to use, even for a old fart like me, thank you.

Date of experience: December 1, 2020
Saudi Arabia
1 review
0 helpful votes
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The prices are too high
I'll not deal with you again

Date of experience: December 1, 2020
Saudi Arabia
1 review
0 helpful votes
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صراحة واجهت تأخير مرعب من قبلكم ، مو من المعقول اسبوع كامل والشحنة مستلمة ولم يتم عمل شيء بهالخصوص ، انا ممكن اكمل شهر كامل وانا انتظر الشحنة ، الصراحة تجربة تسوق سيئة مريت فيها

Stackry attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2020
Kuwait
1 review
0 helpful votes
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Great service, however consolidation takes time, I wish it was faster.

Date of experience: December 1, 2020
GB
1 review
3 helpful votes
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Shipping fees were much more than I expected. I was only offered Fedex to ship but had no hazmat materials that I knew of.

Sent an email via the website over 24 hours ago to see if I could work out if I had done something wrong and didn't receive a reply. Have paid the shipping now as I need the items but would be very wary about using the service again until I understand why the costs were so high.

Date of experience: December 1, 2020
GB
1 review
0 helpful votes
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Great service so far
December 1, 2020

Great service so far. Will definitely be using again

Date of experience: December 1, 2020
Bahrain
1 review
0 helpful votes
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Stuck in position queue: 1 for a long time when trying to speak to a live agent. Incorrect weight of the item displayed. I would like to use the service more but the lack of transparency worries me.

Date of experience: November 30, 2020
Canada
1 review
0 helpful votes
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Easy to use
December 1, 2020

Easy to use. I appreciated the detailed instructions.
That being said, we did not save much money in shipping costs. The vendor was going to charge $68. We paid the vendor $20 shipping to Stackry and we paid $41.33 to ship to Canada vis Stackry for a total of $61.33. We saved $6.67 and had to spend time entering information on your website.
We will use your service again, especially when a vendor will not ship to Canada directly. Thank you for your service.

Date of experience: November 30, 2020
Australia
1 review
0 helpful votes
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Easy, and well designed website
December 1, 2020

Easy, and well designed website. Responsive, and clear

Date of experience: November 30, 2020
Canada
1 review
0 helpful votes
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:)
November 30, 2020

:)

Date of experience: November 30, 2020
Oman
1 review
0 helpful votes
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افضل شركة نقل واحسن تعامل من قبل الموظفين نتمنى ان تضاف خدمة تسوقيه على المنتجات التي لا نشحن الى ستاكري مثل ابل مقابل عموله بسيطه

Date of experience: November 30, 2020
Australia
1 review
0 helpful votes
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Getting through site not easy as have no idea about your error codes so therefore what to do to fix it.

Date of experience: November 30, 2020
Algeria
1 review
0 helpful votes
Follow Hakim A.
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You are too expensive comparing to others. I came to Stackry because you said you are less expensive than MyUs.

Date of experience: November 30, 2020