StackryReviews 21,057

Hi Ruben. Thank you for your business and honest review. We are very sorry to hear that you were not happy with the cost of our service. While we strive to keep prices low, international shipping is expensive and we try to keep our prices down by offering repackaging and consolidation services that can end up saving you a lot of money in the long run. I see you shipped a 1 lb. package. Clients see the most value by consolidating multiple packages into one shipment to save on shipping versus sending smaller packages 1 by 1. Compared to the rest of the industry, our pricing is very competitive, especially considering that we have no membership fees, no receiving fees, 0% US sales tax, and free storage on every one of your packages for 45 days. We hope you use our services again. ❤️ Please feel free to chat, call, or email us at [email protected] with any additional questions or concerns.

Hi Shreyansh. Thank you for your feedback. Very sorry for your dissatisfaction. Stackry's business hours are Monday-Friday from 9:00AM to 4:00PM. During that time you can reach support by live chat or by telephone at +1781-491-0874. Depending on the volume of email requests, the team does their best to respond to email inquires within 48 hours. I see you have an open ticket and are working with customer service. Please continue to work with the agent. Thank you and have a great day.

Hi Jassim. Thank you for your long-term business. We appreciate your feedback. We are sorry to hear you are not happy with our prices and services. I looked into your account history and do not see any problems reported other than your dissatisfaction with the delays. Stackry's peak season has started. We understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are working longer hours and actively addressing this issue by hiring additional seasonal staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. If you wish to discuss further, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry.

Hi Adil. Thank you for taking the time to leave Stackry a review. We appreciate your feedback and understand that timely delivery is crucial. Our busy season has started. We apologize for any inconvenience the delay has caused. Our team is working hard to minimize delays and ensure prompt service. We'll continue to do our best for you and all our customers. If you have any additional questions, please email us at [email protected] and you will be helped by the best customer service in the industry!

Hello Mubarak. Thank you so much for the feedback. We are sorry for the delay. Our busy season has begun and the volume has increased. We understand that timely delivery is crucial and apologize for any inconvenience. Our team is working hard to minimize delays and ensure prompt service. We are actively addressing this issue by hiring additional seasonal staff to manage the increased workload. We hope to build your trust back by providing great service like you are accustomed to. Thank you and have a great day.

Hi Anson. Thank you for your feedback. Sorry you ran into an issue using our service. The storage fees begin to accrue on day 46 until the packages are shipped from our warehouse, but you are right there should be a way to halt those fees when there are longer than normal wait times. We appreciate the suggestion and will look into it. If this happens in the future, please contact client support and someone from the team will issue a refund. We have issued a refund. The shipping rates are based on the size and weight of the package. If the items are bulky, but light you will be billed on the size of the box. Upon review of your most recent shipment, I see you were billed on the size. The team can remove retailer packaging, such as shoe boxes to reduce the overall size of the box to save you more on the shipping costs. We hope you use our services again. If you have any additional questions or concerns, please don't hesitate to chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry!

Hi Panicos. Thank you for your feedback. Sorry to hear you are disappointed in our service. Upon review of your account history, I see your package arrived at our warehouse in a shipping bag weighing 1 lb. A one pound package is the smallest package size we ship, so sadly repacking would not have saved you money. This happens in some cases where the original shipping box or pack is the best fit cost wise. The warehouse should have sent you an email stating the package could not be repacked and refunded the $5.00 repack fee. I am sorry that did not happen. We have refunded that fee for you. Stackry can ship the package in the USA, so I am unclear why you thought that was not an option. I do not see that was discussed with our support team. Currently, Stackry does not have a 10% off coupon for first time shipments. I think you may be referring to our "Refer a Friend" coupon. How it works, is if you refer a friend, they get $10 off their first international shipment. As the referrer, you will also get $10 in Stackry Credit, good for use on any future shipment, when your friend completes their first one. In order to get this coupon, you would have had to sign up with your friend's referral code. I do not see you signed up with a referral code. If you signed up with a friend's referral code and the $10 off was not applied, please reach out to client support to discuss further. The team can also look into why the rate you saw on the calculator was different. Please chat, call, or email us at [email protected] and you’ll be helped by the best customer service team in the industry. Have a nice day