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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Reference Number: SM*******573
I bought this dress to wear for my daughters quinceanera and I am extremely satisfied with the dress and the quality. I absolutely loved it!
I recieved so many compliments on my dress.
(I decided to add the off the shoulder sleeves to it since it was a spaghetti strap dress)
I had a wonderful experience with Stacee's! My prom dress was gorgeous and fit perfectly. It was exactly the design I was looking for, and the material was very shiny and exactly the color I wanted. The delivery was timely and the dress arrived in perfect condition.
Order number: SM*******599
Dear Caitlin,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
My daughter is very small and it is hard to find a dress that would fit her. Stacees made it possible for her to get a dress in a current style- made exactly the fit her body and measurements- at a similar price to dresses found in stores! We were pleasantly surprised to receive the dress when it was promised and with a perfect fit.
Dear Jamie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I got a very beautiful dress, exactly the same as the images and ever better; the color is also the same. Super nice pattern and material! Fit perfectly! Amazing service! I appreciate the Stacees team for the dress and shipping it out quickly; it reached me just in time. Thank you so much
Order: SM*******375
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I got a very beautiful wedding dress, it was exactly the same as the images and ever better; the color is also the same. Super nice pattern and material! Fit perfectly! Amazing service! I appreciate the Stacees team for the dress and shipping it out quickly; it reached me just in time. Thank you so much.
The process was easy and quick and my dress was perfect
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Dear Bostyn,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
The process of ordering was user friendly, my dress came weeks before it was supposed to which was awesome. Only thing I would have liked was an email of when my dress was delivered. Otherwise I had a great experience with Stacees for my first time!
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My entire experience was amazing! The service was great and my dress fut perfectly when it arrived! It arrived earlier than expected which was also amazing! The dress itself was absolutely stunning, I loved it so so much, extremely good quality. I'll definitely be ordering again!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Easy shopping and ordering, I ordered a custom made prom dress. Good communication with seller throughout, dress came and was perfect. Good quality and good price. Definitely recommend
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Stunning dress. Very good quality. Fitted perfectly. Great customer service throughout
Dear Jaime,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Excellent service, quick delivery.
The bridesmaid dress I ordered is great quality, very well made and looks stunning on,
I am definitely ordering my other bridesmaids the same dress and have recommended Stacees to my friend who is also getting married next year. Very happy bride to be!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Everything from asking questions before ordering, to ordering, to follow up with questions and the care taken to me my dress was the best. I was so happy when it came in and was perfect. It's hard for me to find dresses and this made it to easy and just perfect.
Order Nbr SM*******947
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Loved the dress, great customer service.
Came on time and fit as expected.
Will shop again!:-)
Order #SM*******030
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
At first I was not sure if ordering a dress online would be the best option, but I dont regret it at all. It is a beatiful, made to size and a dress that I would have struggled to find in a boutique due is a boho style. The customer service was a amazing and I appreciated that.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I was able to purchase the dress easily off the website and when it arrived it was exactly as described on the site and fit very well.
Dear Bhavna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
This was my first time having a dress made for a wedding. The style was just as portrayed on the site and the fit was perfect. I received an email questioning my measurements which I had incorrectly measured and was able to get them fixed. The seamstress was definitely on top of it.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Was worried about ordering my daughters prom dress online but when it arrived it was absolutely gorgeous! The quality was amazing! The colour was beautiful! (Pale blue) It was much better than the picture online! We ordered a lace up back in case we werent accurate with our measurements. It was a little bit big when it arrived but it didnt matter with the lace up back! My daughter was chuffed to bits with it!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
From ordering to delivery of my dress the experience was so good. I was kept informed of order status and the dress was well packaged. I was complemented all day on the colour and quality of it. I have recommended Staceees to family and friends. Thank you so much for a lovely, hassle free experience
Dear Gail,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Dress was by far more beautiful and so expensive looking in person I couldn't believe it. Lots of comments on my dress and shock of price. Looked ten times more expensive than it was. Made my day perfect feeling stunning in my dress.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center