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Stacees

4.5

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.


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Stacees Reviews Summary

The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
268
value
269
shipping
265
quality
264
This company responds to reviews on average within 1 day

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29,846 reviews

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New Jersey
1 review
0 helpful votes
Follow Pamela C.
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Junior Prom dress
February 22, 2024

We ordered my daughter's junior prom dress last year and it arrived very quickly. It was shipped beautifully and easily unpacked and hung up. We simply ran a steamer over the dress before use. The only negative was that there was a "train", that was too long and was getting caught up and "in the way". I did take it to a tailor to see if we could get it bustled, which was done and somewhat helpful. Other than that, it fit her perfectly and she looked beautiful. She could not have been happier.

Date of experience: February 22, 2024
Stacees C. — Stacees Rep
over a year old

Dear Pamela,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Well worth the money
February 21, 2024

Very good site communication was really good and the dress was well worth the money

Date of experience: February 21, 2024
Stacees C. — Stacees Rep
over a year old

Dear Katie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Pennsylvania
1 review
0 helpful votes
Follow Jeanette E.
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I ordered a dress for my daughter's wedding and needed in a size up and they would not give me a return address. Suggested I keep the dress and sell it after I had already ordered the larger dress now they will not let me cancel the second dress order. I stopped payment on the order and received an email from them saying that they can't refund me until I stop my dispute and send them a picture of the second dress that I don't have yet. So now I am stuck with one dress that doesn't fit me and no refund of the partial payment of the second one that they still have.

Date of experience: February 20, 2024
Stacees C. — Stacees Rep
over a year old

Dear Jeanette,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

GB
1 review
0 helpful votes
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Prom dress
February 20, 2024

Absolutely beautiful dress. I was a little worried buying online but was totally blown away buy thr quality of the dress. Stacees kept me informed at what stage the production and delivery was at. Totally recommend this company. I can't wait to see my daughter in the dress for her prom in May.
Than you Stacees

Date of experience: February 20, 2024
Stacees C. — Stacees Rep
over a year old

Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

North Carolina
1 review
0 helpful votes
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Bougie on a budget
February 19, 2024
Updated review

Looked amazing and fit perfectly I didn't have to get it tailored. I sent i my measurements and got it spot on. The only downside is the glitter wasn't very secure on the dress. Easy fall out.

Date of experience: February 19, 2024

Bougie on a budget
February 19, 2024
Previous review

This was a way better experience then I thought buying it online. I didn't have to get it tailored I sent in my measurements and it was true to size. The only downside is the glitter is not very secure, I think I'll have glitter in my room forever.

Date of experience: February 19, 2024
Pennsylvania
1 review
0 helpful votes
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Review - reference #SM*******962
February 19, 2024

We ordered a prom dress for our daughter last season and was very pleased with the results. We gave them all of her measurements and the dress fit her perfectly, we did not need to have it altered at all. We would definitely buy a dress from here again.
Reference #SM*******962

Date of experience: February 19, 2024
Stacees C. — Stacees Rep
over a year old

Dear Kim,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Iowa
1 review
0 helpful votes
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Amazing
February 18, 2024

Had questions for staff. They answered them immediately, and got the dress quickly. It fits great, and is just as pictired.

Date of experience: February 18, 2024
Stacees C. — Stacees Rep
over a year old

Dear Courtney,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
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So happy with my wedding dress
February 18, 2024

My dress arrived, looked every bit as beautiful as the photos showed. I was really nervous about the fit but I'm a standard size 12 ( 5ft 6 & 9 st 3) and it fitted perfectly and can by drawn in with the ribbon to fit as loose or tight as you wish. I'm so happy. I know some people have had a negative experience but I certainly didn't. Arrived on time too. The packaging made it look a bit unexciting, but that's just for shipping, take it out, fluff it up and hang up and it looks stunning. Haven't attached a photo as it's not my wedding day till April and my husband to be obviously hadn't seen it yet, so didn't seem right to put a photo of me in it on here. I will add it if I can afterwards. Many thanks Stacees 💕👌xx

Date of experience: February 18, 2024
Stacees C. — Stacees Rep
over a year old

Dear Val,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Texas
1 review
0 helpful votes
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10 out of 10
February 18, 2024

I was very anxious to order this dress online from this website. My daughter wanted a dress very similar that was made by sheeri Hill but I could not afford the $900 price tag. I found the same exact dress online from this website stacees.com for fractions of the cost. I placed my order and waited the 3 weeks until it arrived wondering if I messed up by placing the order. It came in and we were extremely pleased with the quality of the dress. My friends and family couldn't even tell the difference between the sherri hill dress that was 900 vs this dress I ordered. The inner bra lining was actually better than the sherri hill dress. This dress was a 10 out of 10 and I would definitely recommend to anyone who is worried or anxious about ordering from this site like I was to order from this site. You won't regret it.

Date of experience: February 17, 2024
Stacees C. — Stacees Rep
over a year old

Dear Nicole,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Maryland
1 review
3 helpful votes
Follow Kaitlin D.
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I ordered a size 8 wedding dress.It was expensive.Tried it on didn't fit.I sent a email.They REFUSED to send me a return label and address and refund my money.I had to order a size 14.We will see.I contacted my bank anyways.Dont advertise a return on your website then try to cheat people out of money.I got my bank involved,they will be investigating Stacees.I am getting my refund one way or another.Find a another site ladies.They will cheat you out of your money if they can.They ruined wedding dress shopping for me.

Date of experience: February 9, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Kaitlin,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Illinois
1 review
3 helpful votes
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I purchased two gowns from Stacees. Prior to my purchase, I confirmed with their customer service that should the dresses not work for me, I could return them for a full refund (minus shipping costs). Unfortunately, the dresses did not work for me. I requested a refund and they told me to sell them myself. When I told him I preferred to return them, they stopped responding to me. I reached out two more times, and I got no response from them. Do not buy from Stacees - they are a SCAM. I am now stuck with two gowns I can't wear. I ended up purchasing from Azazie, who has been wonderfully responsive!

Date of experience: February 9, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Cheryll,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Missouri
1 review
0 helpful votes
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Just what we ordered
February 8, 2024

Easy to order, fast delivery, just like pictures. Very happy.

Date of experience: February 8, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Stephanie,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Washington
1 review
5 helpful votes
Follow Neda V.
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Don't do it!
February 15, 2024

I ordered a dress for my daughter's sweet 16. I sent in her measurements so it could be "tailored" to her fit. Unfortunately, when it arrived, it was way too long, and the cup sizes were enormous. I emailed immediately with photos. Their first response said, if you pay us an additional $70, we'll make another dress without needing to return the first dress. The rep even said, you could even sell the one you have! I had no interest in that option. Why would I give them additional money for a new dress, when the dress I have does not fit. I've been getting the run around since. I asked for a partial reimbursement to cover the costs of alterations, and they declined, only offering a refund of $70 at most. I even checked on their return policy prior to ordering, and they indicated that if the dress did not fit I could send it back, and that they would make it right. They haven't. Save yourself the stress.

Date of experience: February 8, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Neda,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Illinois
1 review
0 helpful votes
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Beautiful dress and great price!
February 8, 2024

My granddaughter had been looking for her prom dress when my daughter found your website. So many dresses and fantastic prices!

Date of experience: February 8, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Donna,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Ireland
1 review
0 helpful votes
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SM*******972
February 8, 2024

Dress was absolutely breathtaking I got millions of compliments, made to perfection and fit amazingly, they were very helpful and responded in a timely manner.
I will be buying again
I would recommend a sleeve for the dress when packaging for the future to transport it without worry for dirtying it

Date of experience: February 7, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Faye,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

California
1 review
0 helpful votes
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The dress came just RIGHT!
February 8, 2024

This experience was amazing. I ordered the dress a few weeks before prom, and I wasn't sure it was going to get here in time. But thanks to the virtual assistance they assured me it will arrive on time. I also gave them my exact measurements for my dress and it came perfect! Wouldn't change it for the world. Thank you.

Date of experience: February 7, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Maryah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Washington
1 review
1 helpful vote
Follow Katherine H.
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My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.

Date of experience: February 7, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Katherine,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Kansas
1 review
0 helpful votes
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Perfect
February 6, 2024

The dress was amazing quality. Fit perfect. And arrived in under 3 weeks.

Date of experience: February 6, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Anne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Michigan
1 review
0 helpful votes
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I had submitted the wrong measurement for my daughter and they reached out to me to double check to see if it was correct then helped me figure out what I did wrong. The dress came and fit perfectly and was absolutely beautiful!

+3
Date of experience: February 5, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Mandy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Pennsylvania
1 review
0 helpful votes
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Beautiful dress!
February 5, 2024

Fast shipping & the dress was beautiful! Perfect for my daughter's prom!

Date of experience: February 5, 2024
Hoolly W. — Stacees Rep
over a year old

Dear Holly,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center