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Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Dress was ok for price. The measurements I provided were perfect and fit my daughter perfectly. However the top had little ripples in the material due to something within the layers of fabric, I had to pay a local seamstress to remove the pads that were in the top because you could see them through the material which looked strange, and when I placed the order I requested to add a horsehair hemline which was confirmed possible before I placed the order however it was not done when the dress came in. Also, I was expecting a silkier material so if that is what you are looking for this one is not it. Shipping was fast for a custom dress.
Great dress! I love the color and the beautiful detail on the dress it's a perfect mother of the groom.
Dear Andrea,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
This dress was perfect for my daughter's prom. It came quickly and fit great. She loved it.
Dear Amanda,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
My dress was just as advertised and even more beautiful on me. Great quality fabric, perfect stitching. I will definitely order ALL my future event dresses from Stacees.
SM*******491
Dear Lakeisha,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
My dress was just as advertised and even more beautiful on me. The fabric was great quality and stitching was perfect. I will definitely order ALL my next future event dresses from Stacees.
I bought this dress for a debs all came in a timely manner and was really happy with the dress fit perfectly! I would not hesitate in ordering from stacees again!
Dear Saoise,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress came exactly as pictured and only took about a week or two to arrive, it had lots of breathing room and was just beautiful, i will say that there were sparkles all over my house for the next few days though
Dear Rico,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress and fit were perfect. The quality and material were above expectations.
Dear Amber,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
My daughter's junior prom dress was absolutely perfect! We provided her measurements and it fit exactly the way it should. We're now getting ready to order her senior prom dress!
Order SM*******668
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Fit great and true to size. I was impressed with the quality!
Dear Brynn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!
Dear Anna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I loved the fact that the dress was made to fit me perfectly for my son's wedding! I received so many compliments. Infact, someone from Facebook asked where I purchased my dress because they were also having to find a dress.
Dear Hope,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Excellent service, easy to customise and communication with Stacees was great.
My daughters dress was amazing and we were both very happy with the quality and dispatch time.
SS*******126
Dear Emma,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Ordering from the website was very simple. The dress arrived quickly. The service was great! The dress was beautiful and fit perfectly! We were so happy with the quality. SM*******891
Dear Norma,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
It was wonderful! They gave great customer service and my dress looked amazing. It was not only affordable but was also prepared fast and didn't look cheap.
Dear Cecelia,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Dear Jen,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Order prom dress that was NOT custom made and I submit a ticket to return the dress. I got a complete run around and then ghosted. Do not buy from this company!
Dear Bernadette,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
The dress we purchased was beautifully crafted. Great value for the money!
Dear Ashley,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Excellent communication, made to exact measurements and fit great, and the dress looked beautiful. Shipping time was very reasonable.
Dear Sharolynn,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.
Dear Jodi,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
It is impossible to return a dress. Ordered a dress that ended up being too revealing for my 15 year old daughter. Have been getting the run around with no resolution from a supposed "hassle free return policy'. Scam!
Dear Mark,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sonny,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center