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Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Brilliant seller and always in touch. Would definitely recommend their service. Lovely wedding dress and custom made to measure. Quick and secure delivery.
Easy to access the site and order. Gives options to customise your size
We ordered two sizes for my daughters homecoming. One fit her perfectly and was the most gorgeous dress. I wanted to return the second one but it was a major hassle. I ended up keeping it and reselling it. But the dresses are gorgeous an so well made. We decided to do a custom fit for her prom dress this time and I think this is a safer way to go.
Hi Lucy, thank you for sharing your thoughtful feedback and for recognizing the quality of our dresses. We understand that returns can sometimes be tricky, and we truly appreciate your patience and your willingness to give personalized fittings a try—hoping this brings you an even better experience next time.
My daughter wanted an orange prom dress. I was hesitant to buy online but we used the extra feature with her measurements and it was great. The dress was high quality and fit perfectly.
Thank you so much for sharing your experience, Natasha! We're delighted to hear that the dress fit perfectly and lived up to your hopes—your confidence and satisfaction mean a great deal to us. We truly appreciate your kind words and look forward to helping with all special occasions to come!
Ordering was easy. Will see how the dress turns out.
Stacees is the best company. If you need a dress for prom, a wedding, a party, or a ball, be sure to choose a dress from Stacees. You'll feel like a real princess in a Stacees dress. The service is very friendly, helpful, and customer-focused. I hope other companies will follow Stacees' example of customer service.
SM*******598
Ewa, thank you so much for your kind words and acknowledgment of our friendly, customer-focused service. It means a lot to know that we are able to make you feel truly special. We look forward to welcoming you back whenever you need the perfect dress!
Made an error in ordering (trying to multitask) and got on the chat to rectify, immediately I was sent an email with the correct order. In less than 2 weeks my beautiful party dress arrived.
Its perfectly true to size (I ordered a size 6) and I have received so many compliments its on the verge of being embarrassing.
I will definitely be ordering again!
Thank you so much for your kind words, Clare! We're thrilled to hear the dress fits perfectly and you feel amazing that it’s already causing compliments. We truly appreciate your trust and can’t wait to help you find the perfect outfit again soon!
Such a beautiful dress. They emailed after purchase requesting exact measurements and it fits her absolutely perfectly. The dress shipped in about two weeks, which is exactly how long they said it would take. I would order from her again!
Thank you so much for your kind words, Ranee! We're delighted to hear the dress fit perfectly and arrived right on schedule – It's wonderful customers like you who make what we do so rewarding. We can’t wait to assist you with your next special occasion!
Informative throughout the production, shipping and delivery process. True to size in accordance with guidelines. Fabric and design quality are top notch.
Thank you so much for your thoughtful feedback, Sheryl! I’m delighted to hear that the details throughout the process met your expectations and that you were happy with the fit and quality. Your kind words truly mean a lot.
Easy except the syntax of placing the state before the city in the address was confusing and caused me to go back to make sure it wasn't a mistake.
Was told to get support from live chat, then spoke to live chat and they said someone will contact me, they needed me to explain the whole situation again, when I replied they told me not to submit another ticket (thought I was just replying), then receive an email telling me to talk to live chat and not submit ticket, then they told me to submit a ticket. Please don't read this in a negative tone. I just wanted to share the feedback loop. Otherwise, you all seem lovely.
Dear Jessica, thank you so much for your thoughtful feedback and kind words despite the confusion you experienced. We truly appreciate you helping us improve our communication clarity and are committed to making future interactions smoother and more supportive. It means a lot that you found our team lovely amidst it all.
I was shocked at how great the fabric and quality of the dress was given the price. Very pleased and received a ton of compliments on the dress
Thank you so much, Jill! We're thrilled to hear the dress quality surpassed your expectations and that you received wonderful compliments—it means a lot to us. We're grateful for your support and look forward to helping you stylishly shine at any future event!
I had ordered two dresses previously, and the company is unwilling to offer me a return even though the color is wrong for both dresses, offered me a 20$ refund which is less than the shipping, I wouldn't recommend this company if you are trying to order for a wedding party
Hi Lauren, thank you for sharing your experience—we genuinely appreciate your feedback and are sorry to hear you were disappointed with your order and our return policy. We’re constantly working to improve and your comments help us signal growth opportunities. Please feel free to reach out directly so we can find a way to make things right.
Great options and easy to purchase. Shipping was as expected took about 12 days to receive that's with no alterations. Quality was great and the fit was true to size. My daughter is 5'7 wears a medium we purchased a size 10. The length was a bit long. In the picture it looked shorter so, I am going to return my original order and re-order with a shorter length.
Thank you so much for your thoughtful feedback, Britnie! We’re thrilled to hear you loved the variety and quality, and we appreciate your clear input regarding the length. Please don’t hesitate to reach out if you need assistance with your reorder—we’re here to help however we can!
Very great experience my dress was delivered two weeks before expected. Very happy with the results will definitely order from them again!
Thank you so much, Kimberly! We’re thrilled to hear you loved your dress and experienced timely delivery. Your support means a lot, and we can’t wait to assist you again in the future!
I love all the options of dresses and colors easy checkout
A dress was cancelled on me but instead of giving me the option to choose a replacement, it was cancelled and now I have to re-pay for shipping…another $15….
Allen, I’m really sorry to hear about the cancellation and the inconvenience with the shipping cost. We truly want to make this right and will gladly offer you discounted shipping on your replacement too — please reach out so we can get everything sorted for you as quickly as possible.
The dress is absolutely beautiful. The quality is amazing and the shipping was so fast. The customer service was not needed but the follow up after the event has been wonderful. Would definitely recommend and will be buying from you again.
Thank you, Elizabeth, for your heartfelt review and kind words about the dress and our service. It’s wonderful to hear we helped make your experience seamless, and we look forward to assisting you again with anything you may need in the future. Your recommendation means a lot to us!
I had an issue with my email address, and I never received a confirmation email. Stacees Customer Service Representative was able to locate my order and my account and get everything corrected promptly. I also appreciated a representative whom I was able to understand.
Thank you so much for your kind words, Pam! We’re thrilled Stacees could quickly resolve the email issue and make everything clear and easy for you. Your feedback encourages us to continually provide the service everyone deserves.
Beautiful dress, color is a little bit lighter than the picture. Only complaint is that the under layer had a few small holes, otherwise, great dress for the price!
I ORDERED A CUSTOM FORMAL DRESS LAST YEAR FOR MY DAUGHTER'S BALL AND IT ARRIVED ON TIME, FIT PERFECTLY, WAS BEAUTIFUL ON HER AND SHE LOVED IT! SO, I'M HERE AGAIN THIS YEAR TO DO THE SAME THING.
Hi Maya, we’re absolutely thrilled to hear the dress was perfect for your daughter’s ball last year and that you chose us again this year! It means so much to know she felt beautiful and confident—thank you for trusting us to be part of such special moments. We’re excited to create another stunning dress that you both will love!
So far, so good. Now let's see if the dress arrives on time.
The process is really terrible and not helpful when someone comes and needs to be exchanged. The discounts offered and timeframe isn't really ideal. It's can be an inconvenience
Jawana, we truly apologize that your experience with our refunds and exchanges was inconvenient and frustrating. Your feedback helps us identify where we need to improve, and we’re committed to making the process easier and more flexible for valuable customers like you. Thank you for bringing this to our attention.
Loved the wide variety of dresses, colors, and styles to choose from. Ordering was a breeze and the quality of the dress was amazing.
Kimberly, thank you so much for sharing your fabulous experience! We’re delighted to hear you enjoyed exploring our wide selection and felt the ordering process was smooth. It means a lot to us that the dress quality exceeded your expectations—looking amazing feels fantastic!
Easy transaction and website friendly
My daughter's dress came in before expected. The quality is Amazing. She looked absolutely beautiful! It's very hard to find in style plus size formals locally. Ordering online is scary, but this is our second dress from Stacees and I give them a A+++…
You will not be disappointed…
Thank you so much for your kind words, Dorinda! We're thrilled your daughter’s dress arrived early and looked absolutely beautiful—it's wonderful to hear that she felt amazing wearing it. We truly appreciate your trust and support, and we look forward to helping you find more stunning dresses in the future!
Stacee's was AMAZING, the dress was beautiful on my daughter. Very good quality. Shipping was prompt, maybe three weeks.
She is a size 20-22 so we have very limited styles locally.
There is a huge selection and it was easy..
I started buying dresses from here for my daughter's dances. I think I've purchased 3-4 dresses now. Always great quality, ships when predicted, better than the pictures and color is always spot on
Aibree, thank you so much for your kind words and loyalty over the years. It means the world to us knowing that our dresses not only meet but exceed your expectations every time. We look forward to helping dress your daughter beautifully for many more special occasions!
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Thank you so much, Catherine, for your wonderful words! We’re thrilled to hear that your custom dress and experience exceeded your expectations—looking beautiful is just what we aim for. It means a lot that you’d recommend us, and we wish you all the best on your special day!