On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We finally took my daughter's fifteen's pictures on Wednesday July 17,2024
Not to brag, cause she is my daughter, but she was stunning in your dresses.
We got the "S7575P, Daffodil" in a size 0.
And the "S7033P, Emerald" custom made to her measurements.
They were both spectacular on her!
Thank you for making such detailed and amazing quality dresses.
We are happy we bought at a decent price and not rented such dresses, it would have cost us if not the same even more and no opportunity to keep them, now she can reuse them for a future event.
Order # SM*******101 and #SM*******793
Gown exceeded my expectations. You are never sure about items when you purchase online. The dress did not have to be altered, the measurements were accurate. The color was beautiful and the material was classy and elegant. Will definitely purchase and recommend Stacee's for formal wear. 10/10!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My stepdaughter absolutely loved it. It was the perfect size. It fit her beautifully. I will definitely be purchasing another dress from here.
Dear Claudia,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
We had a wonderful experience and would 100% recommend Stacees to others. The dresses come custom made to fit. It was absolutely beautiful.
Dear Jennifer,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The customer service was so helpful. I ordered a custom size dress and the material and quality was very impressive, I'm looking forward to wearing this dress that feels like it was made for me! Love love love it.
Dear Olivia ，
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Amazing dress, great fit, no need for alterations, was able to dance all night
Dear Aspyn ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress shipped on time, it is beautiful and I love it. I'll probably be ordering from here again.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Extremely happy with the quality of the dress that we bought for my daughter's prom. Beautiful fabric, very well made. Couldn't be happier. Came pretty quickly.
Dear Galina,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I order a $298 wedding dress and this thing is a joke! It isn't anywhere near the dimensions it says it is and the zipper is broken. It took forever to arrive and then they have the nerve to say the 14 day return policy starts when you ORDERED the dress. Are you kidding me!
Update **** their response was they could offer $10 off another dress 🤣😂 what a joke this company is!
Dear HOPE,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
Absolutely loved my dress and got lots of compliments on it at my high school graduation! Very good quality and fit good according to measurements
Dear katie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
When I ordered the dress I was worried as reviews on TikTok claimed that the dress did not arrive on time. However, in my case the dress arrived on time three days before my event. I was also impressed by the service as I received an email asking for my measurements. The dress fit perfectly! Great first experience, would order again!
Dear Hannah,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I ordered this dress for my daughter's 8th grade Prom. The dress came and was more beautiful in person. When she went to put on day of the prom we both cried thanks so much for making this a memorable day for us
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
My daughter's dress was absolutely gorgeous! She got so many compliments at prom. It was altered to her body and fit beautifully. All our dresses in future engagements will be from here. I highly recommend them! 10 stars if I could
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
The dress was absolutely amazing! I loved the personal email asking for specific measurements to fit me. When I received the dress I was left speechless with the care in the packaging, fit, comfort and overall appearance of the dress.
Dear Emily,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Custom sizing was perfect and dress was beautiful would order through Stacees again
Order # SM*******103
Dear Lauren,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Compre el vestido para la prom de mi hija y ella estaba fascinada con el color y el entalle.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I bought my dress from here for my first prom and I love it so much! It got here in just in time and was perfect!
Dear Kyla,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
The dress I ordered for my daughters prom was great quality and fit pretty good, as it was a custom fit. My daughter is full chested and it's very hard to find her a dress that doesn't have her spilling over in the chest area so this fit absolutely perfect.
My only issue is it took longer than anticipated to be delivered and almost didn't make it here in time for prom. I had to email the company multiple times to make sure the dress was here by the needed date and they came through 3 days before prom. I'd order again but I would purchase further ahead of scheduled events, in a timely manner.
Dear Faryn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Me and 1 of my daughter's was looking around at the dress shops where we live for dress for my daughter. We didn't have any luck finding one in her size or the style that she really wanted. So we went online. I seen a web site for stacies dresses. We started looking thru the dress and we finally found one she loved and they had her size. She was so excited and was having a hard time because she just couldn't wait till she got her dress. It showed up and got here before prom. She was in school and didn't know it came in. I opened it. The dress was very well packed and it came in a bag so it wouldn't get ruined. Took out the dress and I was speechless on how beautiful the dress was. I left for work and didn't tell her wanted it to be a surprise. She got home from school she seen the package and opened she call me right away and she was extremely happy she was over the moon and she was speechless as well. She didn't want to wait for me to get home from work that how happy and exited she was. She tired the dress on and it fit her perfectly. I have never seen her so happy. She looked liked princess bell in the dress and it went with the theme of the prom. We will be ordering her senior prom dress from stacies dresses again.
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
ME and my daughter was having a hard time finding a dress for her that she liked and was in her size. Every where we looked at where we live we wasn't able to find anything she like or her style or size. So i looked online and I seen this web site for stacies dresses so me and my daughter look thru all the beautifuldresses. We found one and she was super excited and couldn't wait for the dress to come. When it did show up. I seem it first the dress was so beautiful and gorgeous. Then my daughter seen it when she got home from school and she was blown away and head over heels. Her face lit up she was so very happy with the design the color and every thing about the dress. It was perfect for her and her prom. The dress made her prom night special. And she look amazing and gorgeous in the dress she said it made her feel like princess bell.
Ordered dress and it came in a little over a month. The bodice fit my daughter beautifully. She is only 5'2 and we didn't know what shoes she was going to wear so we had it hemmed after we received it. She loved it and received tons of compliments on the day. Would definitely order from Stacees again.
Dear Michele,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yuliana,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center