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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Dress arrived weeks late and color was not even close to the picture, fabric was also not as described. It seems like the wrong dress was sent. Immediately contacted Stacey's and follow return policy exactly. Dress was unworn and unopened. Color and fabric was observed through the clear plastic wrap. Despite multiple emails return was not accepted and refund not issued.
The dress was beautiful and gut perfectly and it arrived on time.
Dear Dee ，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Dresses are high quality and measurements are accurate. They fit perfectly!
Dear Nicole
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress fit me perfectly! I checked their measurements and i was so glad they were correct! The quality is fantastic too! And the strapped back is very beautiful and allows you to adjust the dress to your body!
I was kinda scared to order a dress offline but I needed a custom sized dress and they made it fit like a glove! It shipped when it said it would and the quality is like a prom dress you'd shop for.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Over all quality was great! Big girls fit great! Ordered for my daughter along with 4 other girls! I was very scared because the smaller girls dresses were shipped toooo small! Measurements were not what was sent in. It was a nightmare because we didn't have time to send back. A corset was made for one of them and both were short but they put their booty shorts underneath! The girls looked great but a little scary with measurements for the little ones. We all loved the dress but not the experience. I pray that the other 2 moms are reimbursed due to not getting what they ordered. It was sad, but we improvised and made it work.
Dear tonya
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Wonderful product and service! We really loved the dress!
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Great product for price point. High quality. We were very pleased and have recommended Stacees to others.
My daughter needed a new dress for prom and in a hurry. The dress was delivered fast and was absolutely amazing. I highly recommend
Dear John,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
My daughter had a vision for a dress for her prom and Stacees made it happen. Great communication all the way and prompt turnaround and delivery. My daughter was so happy with her dress
I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I had a great experience ordering my formal dress from Stacees! I provided my measurements for a custom fit and it couldn't have been more perfect. I was a little skeptical but the dress arrived as pictured! Even better than I expected! So if you are in doubt, just go for it!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Dress was ordered and we needed it within 3 weeks of the event. It came with time to spare and did not disappoint.
Dear Sandra,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I ordered this for my golden birthday and was SO HAPPY with the result! Fit as expected and was strong and sparkly!
Dear Emma,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Great quality! The fit was perfect! I will be ordering from Stacees again <3
Dear Anastasia,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Purchased my daughter's prom dress and we could not be happier.The dress is stunning and very good quality. The communication was great, measurements were perfect and the order was delivered very quickly. Highly recommend stacees
Dear Jess,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Purchased my dress to wear as MOB at my daughter's wedding. I chose to pay the extra (extremely reasonable!) fee to have it custom made to my measurements, including having it made as mid length instead of floor length. I received an email the next day asking for some additional measurements and it included specific info about exactly how to measure each place. Five weeks later the dress appeared in a nice bag in my mailbox. It was perfect - fit like a glove. I can't say enough good things about my experience with Stacees!
Dear Elizabeth,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My daughter wore this dress for her 8th grade dance. She felt beautiful and really stiff out from everyone else. Would definitely buy from Stacees again for future events.
Ref # SM*******910
Dear Gem,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The service was great and delivery was quick and on time. The product was as shown in the pictures. The dress was well made and fitted great.
Dear Keke ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I would say that this purchase with you all was the best decision I've made. The dress fit like a glove; like it was made for only her. I received so so many compliments on the dress and she absolutely loved it. She look life a life size princess. Thank you for making this day extra special and not forgettable. Her school staff and administration named her best dressed.
Dear Jazmine ，
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Dress was perfect! Ordered for my daughter's sweet 16 celebration and she was beautiful!
Dear Eileen,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I had my eye on this dress for a very long time and it was exactly how I imagined it. It was the perfect color and the perfect size. Everyone at stacees was incredibly kind and accommodating. Would definitely buy again!
Dear Noelani,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center