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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered my daughter's junior year prom dress. Very satisfied.
The dress we purchased in 2024 was shown with a slit but arrive with none. When we attempted to contact customer service for a partial refund, our request was repeatedly ignored. I paid a seamstress $100 to alter the dress to add the slit. Hoping for a better experience this time.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I loved my dress and got lots of compliments and it got here in perfect time when I waited last minute to order a dress!
Dear Kaylan ，
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Stacees made my prom/bridesmaid dress about a year and a half ago and the quality was so good. It was a beautiful emerald green, satin mermaid/trumpet dress with a corseted top. The colour quality and fabric quality was incredible. Over all, a well crafted and certainly well loved dress.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We took measurements using the information on the sizing chart and the dress was made perfectly. Staff communicated regularly through the fitting process and after we had received it to ensure we were satisfied.
Dear Deana,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress arrived on time and was easy to track. We were impressed by the quality and fit. She was invited to another prom so we bought another one!
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I have bought 3 dresses in the past. Purchasing 2 more! Love the quality, pricing, customization/tailoring, speed of delivery, and customer service! Thank you!
Dear Valerie,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
We ordered a custom size and the dress still shipped out quickly. We had one little piece of boning that wasnt tucked into a seam and Stacees customer care was fast and efficient handling our concern. Dress was beautiful
Dear Rebecca,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
My dress ended up being too short and I asked if they could ship me 2 yards of material to add another ruffle and they got right on it. I was so impressed and thankful that they came through and saved the day!
Dear Brandi,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Stacees confirmed our order and allowed me to change the color after I mistakenly chose the wrong one. My daughter was thrilled with her HOCO dress. So pretty! Our custom order with expedited shipping actually arrived early.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Late delivery, almost to the date we needed the dress by. We were hoping not to buy a new dress as backup. It arrived a day before the event and we ordered with enough time previous the event.
Dear Claudia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Dress turned up in a timely manor beautifully packaged, the material was stunning and made to measure perfectly, my daughter looked stunning and great service
Dear Jenny,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I ordered my homecoming dress from here and it was so amazing Loved if so much!
Dear Gabriella,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
My daughter want a certain dress but could not find it. Found it on this website, it was perfect when it came. Fit great, material great and fast shipping.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The website states that they accept returns and will refund you, but they are trying to offer me $45 to keep the dresses and try selling them on my own! I do not need any other dresses and I simply want to return the two that I bought and get my $346 back!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Ordered the first dress for my daughter's homecoming dance and was very pleasantly surprised at the high end quality of the dress. Now ordering her dress for the cocktail hour of her sweet 16 party and hoping for the same quality dress.
Dear Sandra,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Was a little worried about receiving on time but the dress was beautiful
Dear Wanda,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Customer Service is very fast and reliable through email. My daughter loved her dress and it fit perfectly when we gave her exact measurements. I recommend sending you exact measurements rather than going by general size. Everyone commented on how beautiful her dress was, and for a good price. Very happy!
Dear Ani,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Purchased prom dress for daughter last year and it was a great experience. We decided to come back for round 2.
Dear LaToya,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We ordered a dress for prom last year and it was beautiful and fit perfectly.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center