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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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My experience was handled amazingly. I was very worried about my dress not coming in on time and as well as seeing some mixed reviews online from people saying they never received there dress but i can assure my dress came in a week before and it's gorgeous!. I ordered my dress around april 8-10 and received it the beginning of this month! Stacees customer service is fantastic! Absolutely the sweetest understanding people ever. They would always get back to me within 24 hours of emailing them.
Came exactly as ordered, great conditions, looks like the picture and comfortable to wear. Was delivered very quickly as well.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Wedding for a family member in New Orleans it was easy and nice
Dear Marjorie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Great service, delivery and the dress is absolutely stunning. Can't wait to see it on my girl for prom
Dear Tracy,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dear Ava,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I can't thank Stacees enough for making my daughter's prom everything she dreamed it would be. After visiting several stores and trying on 27 dresses without finding the right one, we turned to Stacees as a last resort. I was skeptical—online shopping usually means lots of alterations and uncertainty. But to our surprise, Stacees delivered. The dressed arrived much earlier than we expected and was perfect in both style and fit; and the quality far exceeded our expectations. Thank you for helping make her prom a night she'll always remember
Dear PATRICIA,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Placed an order for bridesmaid. Great quality and fast shipping.
Dear Karina,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The dress is beautiful. It looks just like the picture. The quality is great. It came in very quickly.
Dear Shawna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dear Grace,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I was hesitant ordering from Stacees since I do not know anyone who has ordered from them before. I ordered a custom size dress for my daughter and I could not have been happier. The dress fit perfectly! It is beautiful and the quality is excellent. Customer service was wonderful at keeping me updated on the status and the dress arrived quickly! I would certainly order from them again!
Dear Cindy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Personalized customer care and custom tailoring! Will definitely keep Stacees in mind for future events!
Dear Christa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
A stunning dress, Granddaughter was delighted to wear at her prom, a quality garment that exceeded expectations
Dear David,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Went with customer sizing- fit perfectly and great quality for the price
Dear Elizabeth,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Easy ordering, quick delivery. Dress was beautiful, she enjoyed her prom.
Easy to order and no issues. Quality of the dress is good, and fitting is also good.
It's very easy to order. Fast shipment and on time delivery.
We ordered a custom fit dress and it came to us perfect. The process was very simple to order and it did not need to be altered when we received it.
Quick shipping with little to no complications. I had no issues
Started looking for a prom dress online junior prom last year. Came across Stacees website and found a dress that I loved. It arrived quicker than expected and didn't need any extra tailoring
Dear Layla,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
The dress we ordered was similar to one sold out in bridal shops across the country. I was skeptical of finding something so similar at 1/3 of the cost, but ordered it anyway. I emailed Stacees my daughter's measurements and hoped for the best. The dress arrived on time and by the date I requested. We were stunned by how beautiful it was! It looked exactly like the photo online and fit my daughter like a glove! She's happy, and so am I because the price was so reasonable!
Dear Nichole,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Beautiful dress, excellent quality and great value for money! We used the made to measure service and it fits really well. Received promptly. Would recommend.
Dear Juliet,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Emily,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center