On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered a dress for prom and I loved it it fit perfectly and was exactly as showed
My dress was great, it fit perfectly and needed no alterations. It came quickly and was amazing quality for the price! Customer service was great.
Thank you so much, Hannah, for your wonderful feedback! We're delighted to hear your dress was a perfect fit from there - we look forward to helping you again for any special occasions in the future. Your kind words mean a lot to us!
Hi Heidi, we’re sorry to hear your dress wasn’t the correct size and appreciate your patience while sorting this out. Please feel free to reach out anytime — we’re here to make sure you find the perfect fit you’re excited about!
Easy ordering, submitted our own measurements so the dress fitted perfectly.
Thank you so much, Jade! I'm thrilled to hear that the ordering process was simple and that submitting your own measurements helped the dress fit you perfectly. It means a lot to know we could contribute to making your look stunning.
I absolutely adored this dress, i was worried it wouldnt fit me or be itchy/not a good dress, but it was perfect and met BEYOND my expectations. I will be purchasing here again for my senior prom AND my military ball!
Thank you so much for your kind words, Myleigh! We're thrilled to hear you love the dress and that it exceeded your expectations in both comfort and style. It means the world to us knowing it made you feel confident and fabulous—can't wait to welcome you back for more colors!
The dress we purchased is just lovely. The colour is vibrant and it is so well made. I was impressed that when I ordered a specific size, Stacees got in touch to ask me for specific measurements - so the dress was exactly the right length, and we had gone up a size for the chest, which was going to make it a little big on the waist - but with the measurements it was perfect. Quick delivery, good follow up. Overall just a great experience. Would use them again.
Michelle, thank you so much for sharing your wonderful experience with us. We're truly grateful for your trust and delighted that the personalized fitting and attention to detail made such a difference. It means a lot to know we're part of such a special moment and we look forward to aiding you again in the future!
My daughters dress for her junior prom was absolutely beautiful! She got so many compliments. Stacess custom fit it for us and it fit perfectly. Such a beautiful color and design. Thanks for making Prom easy!
Gloria, thank you so much for your kind words! We’re thrilled your daughter felt beautiful and confident, and it’s wonderful to hear that the fit was perfect—your compliments mean the world to us. Wishing her an unforgettable junior prom night!
I was very satisfied with the service you provided, the product a was absolutely perfect I would recommend your company to everyone looking for the perfect dress for every occasion
Thank you so much for your kind words, Samantha! It means a lot to know you were happy with everything, and we’re always here to help make every special occasion truly unforgettable. Don’t hesitate to reach out anytime you need the perfect dress again!
It was my senior prom dress! Dress was perfect, fit exactly like the pictures and the color also met expectations 🙏 I ordered it in advance so it would come in time but it shipped super quickly I was pleasantly surprised. Would order from here again, would recommend Stacees to others
Thank you so much for sharing your experience, Lilliana! We’re thrilled to hear your dress fit and looked just like the pictures—and the quick shipping ending up a pleasant surprise is really why we do what we do. Knowing you'd recommend us means the world, and we can’t wait to help with any future special occasions!
Fast efficient delivery, with good communication. Perfect beautiful dress, fabric feels and looks great quality and amazing. I felt and looked amazing for my prom
Thank you, Alex, for sharing such wonderful feedback! It means so much to hear you loved the dress and felt amazing on your special night—returned feathers like that make all the effort worth it. We're thrilled we could provide excellent service and look forward to continuing to exceed your expectations in the future!
My daughter looked stunning In her dress for her prom, dress fit was perfect gorgeous material and delivery service was excellent would definitely recommend
Thank you so much, Cheryl, for sharing such a wonderful review. We're delighted your daughter felt stunning and enjoyed the perfect fit and service. We truly appreciate your recommendation and look forward to helping you again in the future!
Please don't let me down. This dress needs to be perfect for my big day.
Erinn, thank you for your heartfelt message. We’re committed to making sure your dress is just right for your special day and look forward to exceeding your expectations.
I loved my prom dress so much! It was light blue with a sparkly lace top, and it looked even better in person. The fit was perfect, and I got a ton of compliments. I felt so confident and pretty all night. The people I contacted were super nice and helpful too. Definitely recommend!
Rilee, we're thrilled to hear that your light blue dress made you feel confident and beautiful on such a special night. Thank you for trusting us and for your kind words about our team; it means a lot to us! Wishing you many more memorable moments in the future.
Amazing find. We purchased this for my daughters prom, the quality was amazing, dress exactly what we seen on the photos, delivery was quick and the making of the dress was informed the whole way through from order to the end at quality control we had notifications. Would highly recommend what a diamond of a find. I was very nervous purchasing for such a big event when I had never used before, but im so pleased I did. Thank you it was perfect
Thank you so much, Taryn, for sharing your wonderful experience! We're thrilled that the dress exceeded your expectations and that our order process helped ease your nerves. It means the world to hear you'd recommend us, and we look forward to helping you with any future special occasions.
This is the third dress I have ordered from stacees and could not be any more pleased with it fitted beautifully delivered on time and my daughter looked stunning would highly recommend
Thank you so much for your continued trust and kind words, Melissa. It’s wonderful to hear that your daughter felt stunning in the dress, and we look forward to helping you find the perfect outfit again whenever you need it. Your recommendation means the world to us!
What a stunning dress. It was made to fit my daughter perfectly. The service was also very prompt. My daughter loves her press
Thank you so much for your wonderful review, Erica! We're thrilled to hear your daughter loves her dress and that everything fit perfectly. If you ever need anything for future special occasions, we're here to help each step of the way!
It did take longer than expected but the dresses fit well and good materials
Thank you, Esperanza, for your thoughtful feedback. We're glad to hear the dresses fit well and that you're happy with the materials — we truly appreciate your patience during the process. It was a pleasure assisting you in finding the perfect fit!
So fast and accurate on specific sizing! Made sure everything was perfect
Stephanie, thank you for highlighting our attention to detail and quick service—it means so much to our team. We're thrilled everything was a perfect fit, and we look forward to helping you again with any future special occasions. Please don’t hesitate to reach out whenever you need!
I ordered a dress but it didn't fit (totally my mistake). I love that I can order a custom size.
Thank you very much, Isabel, for your kind words and sharing your experiences. We deeply appreciate your thoughtful support. This means a lot to us!
The dress is beautiful. My daughter loved it. She looked gorgeous in it!
Thank you so much, Kristina! We're thrilled to hear the dress turned out beautifully and made your daughter feel gorgeous on her special day. We truly appreciate your kind words and look forward to assisting you again in the future.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Prom Dresses Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Shayla, for sharing your wonderful experience! We're delighted the dress fit perfectly and matched your expectations exactly—your satisfaction means the world to us. Looking forward to helping you with your special occasions again!