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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered my dress like 2 weeks before prom I got it shipped really fast I absolutely loved the dress and would 100% recommend
Fantastic dress arrived very quickly especially with it being custom made to fit which was easy to follow when putting in measurements for dress
SM*******998
We've had great experiences and love the dresses. This is our third time purchasing a dress from Stacee's. Customer service is also very helpful!
Thank you so much, Sandra, for entrusting us with your special moments time and again. We're delighted to hear you love the dresses and our customer service; your continued support means the world to us!
Upon ordering my dress, I had several interactions with their Customer Care. They were very concerned about getting the dress properly fitted. I truly appreciated that.
Thank you so much, Amy, for your kind words and for sharing your experience with our team. We are thrilled to hear that you felt cared for and supported throughout the fitting process—your trust means the world to us. Looking forward to being part of your special moments whenever you need us!
Great website, dress was exactly like advertised when it arrived, beautiful.
Thank you so much, Mandie! We're thrilled to hear the dress was just what you expected and that you loved it—your kind words truly make our day!
Excellent! Production, delivery and after sales service. I am extremely happy with what I received from Stacees. They are simply the best in this field. Thnx
Shilpi, thank you sincerely for your kind words and support. We're thrilled to hear that your experience met every expectation, and we look forward to continuing to deliver the best for you in the future.
Ordered a dress but was too small, ordering again because it's made nice and comfortable, also the bride said this is it haha
Dione, thank you for your honest feedback and for choosing us again despite the size issue. We’re delighted the dress felt nice and comfortable, and it’s wonderful to hear the bride’s joyous approval! Please let us know if we can assist ver fying sizes for a perfect fit next time.
Please look at the Better Business Bureau reviews before you buy from here. They do not return your items if they do not fit or do you not like what you ordered. Their return policy is very misleading and you will not be able to return for a full refund. After buying dresses for $167 each (3 of them) that did not fit my daughter, they offered a $20 credit and I can keep the dress that does not fit correctly. I am disputing the charge because I have not even received the 3rd dress that I ordered. After reading all the reviews I do not know if anyone ever received any money back from any of these return stories I have read. Attached are pictures of the dresses I ordered. I did not order any custom measurements and was told that I was able to return a dress with original tags. Their customer service is terrible, aggravating, and will take way too much of your time. ORDER FROM ANOTHER COMPANY.
Thank you for taking the time to share your experience, Darcy. We’re truly sorry to hear about the difficulties you encountered and want to make this right—please reach out directly to our customer care team so we can work together towards a satisfactory resolution.
The dress was beautiful, but it came 2 weeks later than estimated.
Thank you, Lynn, for your kind words about the dress and for sharing your feedback on the delivery time. We sincerely apologize for the delay and understand how important timely arrival is; please know we’re working to improve the shipping process. Your honesty helps us make sure every experience is as wonderful as the dress itself.
Made it easy with the measurements, shipping was fast
Valerie, I'm so glad to hear that our size guide made shopping online easy and that your order arrived quickly! We're committed to making every step of the way smooth, so if you need help with sizing or shipping costs later, just let us know.
First dress we bought from stacees.com was beautiful and great quality. Can't wait to see what the next purchase we get from here looks like.
Thank you so much, Johanna, for your wonderful feedback! We’re truly thrilled to hear you loved your first dress and can’t wait to help you find the perfect look for your next special occasion. Please don't hesitate to reach out if you need any assistance—we're always here to make your experience exceptional.
We order first dress last year and it was great quality and so beautiful.
Jennifer, thank you so much for your kind words! We’re delighted that you loved your dress and truly appreciate your support. We look forward to helping you with your future special occasions!
Easy to order and I did the measurements to make I ordered the right size plus I was able to type on the measurements to make sure it was made to fit!
Stacees is now my to go place to order HOCO and Prom dresses. The quality is amazing, customer service is nice and the dresses are gorgeous!
Carolina, thank you for taking the time to share such wonderful feedback. It’s a joy to hear the dresses and service exceeded your expectations—your support means the world to us! We look forward to helping with your future dress needs.
Your staff stayed in contact with me the entire process
Nicole, we’re so thrilled to hear our team was there for you every step of the way! Your excitement means the world to us, and we can’t wait to help you feel fabulous for Prom 2025!
I ordered a homecoming dress for my daughter last year. It fit well. All except the shoulder straps were too long. I had to have them shortened a little.
Thank you, Sabrina, for taking the time to share your experience. We’re glad the dress fit well overall and appreciate your feedback about the shoulder straps so we can keep improving. Please don’t hesitate to reach out if we can assist with future dress needs.
It should ship fast since i payed for extra and it arrived late and communication with the buyers is terrible
Gracie, I’m truly sorry your order didn’t arrive as quickly as promised and that our communication missed the mark. We appreciate your feedback and are reviewing our processes to ensure a smoother experience going forward. Thank you for bringing this to our attention.
Great quality dresses, timely shipping and amazing customer service
Amanda, thank you so much for your kind words! We're thrilled to hear you loved the quality, shipping, and service—it means the world to us. Can’t wait to help you with your next special occasion!
Very satisfied with the dress, everything was perfect ( size, the dress, colour and how it fits).
Thank you so much
Thank you so much, Antoaneta! We're delighted to hear the dress fit perfectly and met your expectations—it's wonderful to know our efforts made your experience special. Please don’t hesitate to reach out whenever you’re ready for your next event; we look forward to helping youshine again!
Excellent quality, beautiful material, detailed and beautiful
Thank you so much, Marsha, for your wonderful review. We’re delighted to hear that you loved the quality and details of the dresses, and we truly appreciate your feedback. We look forward to serving you again soon!
Ordered one dress- it's too small. Ordering the same dress in the next size up. Hoping the exchange is smooth
Hi Charlene, thank you for sharing your experience so far. We're here to make the exchange process as easy and smooth as possible, and if you have any questions or need assistance, just let us know—we're happy to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Mya, for your kind words and recommendation! We're thrilled to hear you loved your dress and appreciated the fast shipping—your support means the world to us. Looking forward to helping you in the future!