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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It fit me so well i felt so pretty and i was upset i only could wear it once
Dress was beautiful, good quality tissue but, unfortunately, measurements given were not followed and we had to have the dress resized by a tailor in town.
Thank you so much, Sylvie, for sharing your thoughts. We appreciate your kind words about the dress quality and will make every effort to ensure measurements are accurate in the future. Your feedback truly helps us improve, and we’re grateful you chose us for such a special occasion.
What a $#*!ing joke site this is "custom made ties" my $#*!ing $#*!. $#*! you.
Jesse, we’re truly sorry for your frustration and sincerely want to make this right. Please reach out to our customer care team directly so we can understand the problem with your ties and work with you on a satisfactory resolution. Your feedback matters greatly, and we hope to earn another chance to assist you better.
I bought the longer version of this dress for my daughter for last school year's prom in baby blue and the dress looked absolutely stunning on her. She looked like a modern day Cinderella. Hoping for another good experience for this most recent purchase of the shorter version in Burgundy for Homecoming 2025.
Bayla, thank you so much for sharing your wonderful experience and kind words. We are thrilled that her prom dress made her feel like such a princess, and we look forward to making the Homecoming dress just as stunning. Your trust in us means the world!
My daughter is plus size and it's always nerve racking ordering clothing online. We have ordered all of her homecoming and prom dresses through Stacees every single year as the quality is great and sizing is spot on.
Angie, I’m so grateful for your heartfelt review and thrilled that our dresses have made such a positive difference for your daughter every year. Your trust means the world to us, and we’re always here to ensure every future experience is just as seamless and perfect for her. Thank you for being a cherished part of our community!
I love ordering from this company their dresses are nice quality and the delivery is efficient
Sherene, thank you so much for your kind words! We're thrilled to hear you love the quality of our dresses and appreciate our delivery service. Your feedback motivates us to keep delivering excellent experiences with every order.
They were amazing at making sure that I got the dress that fit more appropriately. The customer service was prompt and very helpful
Thank you so much, Shawna! We're delighted to hear you loved the dress and felt supported every step of the way. It’s always our goal to make every dress feel perfectly made for you.
Always have a great experience and customer service. The dresses are beautiful and made well. The dresses always arrive as promised.
Thank you, Amy, for your kind words and for trusting us as your “go-to.” It means the world to know you appreciate both our dresses and customer service—we’re committed to being there for you every step of the way!
The dress was perfect! The process was easy and quick. The service department was very responsive and helpful. Stacees has become our go-to place for event dresses.
We got a custom dress and paid a lot and it was too short so she wasn't able to use it since it was custom wet couldn't return and it was 4 inches too short in the front. Very sad
Ashley, we're sorry to hear that the skirt length didn't meet your expectations, and we understand your disappointment. We welcome your communication directly so we can work together to find a solution. Please feel free to contact us – your satisfaction is of paramount importance to us.
It's just so hard to submit a return. The dresses and selection are wonderful, but if in case you need to make a return, it's very hard
Thank you for sharing your feedback, Amy. We truly appreciate your kind words about our selection and want to make the return process as smooth as possible—please feel free to reach out directly so we can assist you and ensure a more seamless experience. Your satisfaction is very important to us!
The dress was really good quality and shipping was quick. The color was just off. I ordered burgundy and it was more red. I had to re-order and went with Cabernet. We will see what it looks like when it gets here.
Kim, thank you for sharing your honest feedback and for recognizing the dress quality and quick shipping. I’m sorry the original color didn’t match your expectations, and we truly appreciate your patience as you ordered the Cabernet shade—please let us know how it works out, and we’re here to assist anytime you need support. Your experience matters greatly, and we look forward to helping ensure everything is perfect moving forward.
I previously ordered my oldest daughter's dress for her sorority formal and my youngest daughter's senior prom dress from Stacee's. We were so pleased with the quality of both dresses. My daughter picked a prom dress out similar to what we orders and was $300 more and need major alterations. We ordered custom size here and she loved the dress better than the one she found in a store. We are very pleased with Stacee's dresses and service.
Thank you so much, Crystal! It means a lot to hear your daughters are happy with their dresses and that our custom sizing made such a difference. We're thrilled you chose our shop again, and we look forward to dressing you all for many special occasions ahead!
Amazing! To find a dress custom fit for my petite daughter is a dream.
I needed a dress for an event and Stacees shipped it out zippidy quick and made it in time. Their communication team via email was prompt and helpful. Ordering again because of the great experience and also love the material quality and craftmanship.
Adrianna, thank you for sharing your wonderful experience! We're thrilled that timely shipping, attentive communication, and quality craftsmanship kept you happy—looking forward to helping you find the perfect dress again soon.
This company is so fast with such great quality + there are so many options of dress styles- Order now!
Dress fit beautifully! Service was efficient and amazing!
Amy, thank you so much for your wonderful feedback! We're thrilled to hear your dress fit beautifully and that our team made the experience enjoyable — we look forward to assisting you again for any future special occasions.
Delayed shipping- it may ship in 48 hours, but the transit time took longer than we thought.
Hi Bridget, we apologize for the delay and completely understand how frustrating this was. Please know we're working to improve shipping times and would love to assist you personally with any future orders to ensure everything arrives on time. Thank you for your patience and giving us the chance to serve you better.
Doris, thank you so much for your kind words! We’re thrilled to hear you’re enjoying the dresses and truly appreciate your continued trust by returning. Looking forward to helping you find the perfect outfits for many more special moments!
This was my first time ordering from Stacees and I was beyond impressed. I ordered a dress for my daughter's dance. I was surprised that it was custom to her measurements and it didn't cost more. The dress was beautiful and fit her like a glove! It arrived early and the quality and fabric were absolutely beautiful. Her dress was stunning and she received so many compliments. I also like that I received a notification every step of the process on where my dress was from order being received, made, shipped and delivered. I will definitely be ordering again!
Dress was ordered for special sizing with short notice and you made it happen!
Thank you, Dena, for your kind words. We're delighted we could accommodate your special sizing on short notice and look forward to helping you with any future dress needs. Your feedback truly means a lot to us.
The dress came on time and fit but one strap was broken and I had to sew it on
Hi Ruthie, we're sorry for the trouble with your dress separating the strap and appreciate your patience sewing it back on. Please reach out so we can make things right and ensure any future gown floats straight from thought to wardrobe perfection!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Olivia, your excitement truly made our day! Knowing you felt so beautiful and confident wearing the dress means the world to us—we’re honored to have contributed to a special moment in your life. We can’t wait to be part of your next unforgettable outfit!