SSENSEReviews 1,203

When one shops online it's not unusual to need to return merchandise. With SSENSE, for an American customer, this is a big hassle on both ends (US and SSENSE) and a big expense.
They have great merchandise on theirr website, so I thought I would try out purchasing some items from them. I ordered two sweaters, and one of the two didn't work for me. I have never found returning an item so troublesome, either to a US or an international website. Almost every website cultivates customers by making returns easy and either free or inexpensive.

Here are some of the issues I found to be problematic. These are issues I haven't encountered with other companies:

*There were no documents and no return instructions or return label included in the package I received.

*It was difficult to access return information on their website, and explanations do not fully enough explain the procedures, which are rather complicated. With other companies, if one goes to "your account" there is a link to click on to initiate a return, get an RA, etc.

*the US post office didn't like the format of ther return address, and made me reenter it. They needed more information than SSENSE instructed me to enter on the customs forms.

*finally, it cost me over $40.00 (!) to send the merchandise back to them insured. Why would I ever again choose to do this when most other companies cover return costs, or charge no more than $10.00? Moreover, a number of other companies order the same merchandise!

As I read the other reviews here and elsewhere, I hope this return and my refund will be processed in a timely and reliable fashion.

Unbelievably painful dealing with SSense! Went through the process of their security measure only to be sent numerous emails advising they haven't received my response. Called them numerous times from overseas, whereby they gave me a lecture on advantages of credit card security.

Sure, I understand and appreciate their position on credit card verification requirements, but they totally missed the point. I made the verifications both verbally and via email, yet they claimed not to have received my correspondence!

Will never buy another thing from SSense again! Multitude of competition who do sincerely want your business!

Jack Ng.

I had a awful experience with Ssence.com I never buy nothing ever.
I place the order everything was fine until 72 hours I receive an email saying that they need to do a verification; was done in minutes. And 24 hours after they send me another email saying that that the shipment department was enable to find the item.
Sorry as Canadian I really want to support our business but is ridiculous, we can to better. No wonder way some of us prefer to cross the border.

I ordered some clothing items on Ssense. They charged an initial small amount on my credit card as a "security measure" & I was asked to "locate the charge & verify the transaction amount" first, before they can proceed with my order.
This is the first time I've encountered such rules for online shopping. It was difficult for me to call the bank to locate the charge. Ssense was totally inflexible about it.

I tried calling the Ssense customer service line many times, can NEVER EVER get through.
Overall, HORRIBLE & FRUSTRATING experience with Ssense - lousy service, payment method is made so inflexible & non-user friendly.
I DO NOT recommend online shopping here.

Bought a couple items from this site and paid for the express shipping option which said it would take 1 day, it ended up taking 7. When I sent an email complaining, they basically did nothing. Refunds are also difficult and time-consuming compared to other online shopping sites but I did end up getting my refund. Don't ever bother with the customer service email, because if they do reply it's just some bs answer; call them instead. But overall I would not recommend shopping at this site, renfunds are just too stressful to be worth it.

ssense.com is FAKE! Never buy any "designer" clothes on final sale!
I spent $40 on a discounted "Diesel" shirt for my boyfriend. Upon receiving it, it was made in China (always a dead giveaway of fakes, real Diesel is made in Italy) The material is very cheap, and after discovering there was no microstitch on the tag (all Diesel has a microstich) I got mad and decided to return it. But I forgot I bought it "Final Sale" which means I can't! So I gave them $40 of my money for a crappy, fake shirt.

The worst customer service ever! I did nor receive my order. Have been calling them for weeks- i either get a recording saying the phone number is busy, or i get transferred to voicemail that is always full. I emailed several times and got no response. I spoke with someone once and he said he would look into it and call me back- never got a call back- How pathetic! This site is ridiculous- will never buy from again- disputing charge.

Absolutely fine to shop with and I could track my delivery all the way from Canada to New Zealand, no fancy packaging with deliveries, just the shoes in the designer's dust bag. I shop online a lot, and so like to do some research on customer reviews, but really you can go around in circles reading what people say 'yes its good 'no its horrid'... I buy from the outnet.com netaporter.com forwardbyelysewalker, and revolve clothing... ssense stocks brands that are not available on the other sites,,, I just purchased some golden goose sandals 70% discount! And am very happy with my shoes, customer service are hard to contact though, I emailed them and got an automatic reply email... with no reply from them. Never mind they took my money and I took their heavily discounted designer shoes... transaction complete!

It's a fun virtual styling tool basically. You can browse sweaters, dresses, accessories, shoes and make the style spreads commonly found in fashion magazines. The items are clipped from various sources across the web - fashion retailers, brands' sites, etc so it's a fun way to discover new brands and browse new styles. Of course some of really nice items tend to be high luxury - Yves Saint Laurent, Louboutins, etc that cost $800-$1k an item and wouldn't realistically be a catalogue of what you have if for example you were trying to create a style collage based on items you might have, but it's a great starting point for finding similar items to match outfits you have in mind or might want to buy. A useful tool I've found is the ask advice section. You can post some items you need advice on, matching/sizes and people will pull up other items to answer.

A note that, the images obtained are "clipped" from other websites - so there can be limitations on how well they're representative of a 3D outfit.