SSENSEReviews 1,203

You can snag a good deal from Ssense however if your buying from UK or Europe the following should be taken under consideration: On the website they do inform that import duty/tax may have to be paid what they do not inform you about or educate their customer services about is that the items could be held for anything up to 1 month or more in a central hub until the local revenue customs agents have checked the goods, and then calculated from the shipping invoice what duty has to be paid, if there is a huge back log of items they have to check there is nothing to be done until the all clear is given and your sorting office has written to you to inform you about the duty to be paid before arranging delivery.
So if your ordering an item for a gift for some one or your self unless your prepared to do the ground work and wait up to a month, do not order from this company.
Customer services do not know anything they cannot even answer a simple question of what agent their local shippers/courier use in your country to receive information.
There are other sites whom use DHL, UPS etc for delivery either local or international where at least you no your items will be with you a lot quicker than Ssense.
Would I use them again or recommend them no its just not worth the hassel.
My Ssense invoice was £297, with an additional import UK duty of £59.70p..

Received a pair of Giuseppe Zanotti, Valentino Open Sneakers and a Kenzo pullover today. The items are so lovely and in perfect condition. The only issue is that International orders take longer to process as they require a security check on international credit cards. In terms of customer service, email responses are extremely slow. Best and fastest way to communicate with customer service is via phone. All in all, I'd still take it as a positive shopping experience.

I didn't like the product that they've sent me so I went on to their website to get a pre-paid return label for the return. I shipped out the return package, and it was untraceable and it's been 2 weeks so maybe the package was lost according to SSENSE. After multiple emails with SSENSE about the return, they would just ignore your emails all together, so I had to call them after not hearing back from them for 4 days. Now they would need me to create a claim with UPS, but UPS said I would have to be the sender who created the return label, which I am not. I am confused because I haven't done this before, and SSENSE customer service is as confused as I am because they didn't even want to help me with this case, only to keep telling me to contact UPS about the lost package. I asked them to please contact me in case the package might still be in transit to SSENSE warehouse, but customer service (Benjamin) keeps insisting that it should be lost because it has been 2 weeks.

I had kind of an amazing experience.! The online reviews were pretty rough so I had to share my great experience with SSENSE.

At first, I was really unsure about the site since I'd never heard of SSENSE but I was dying for this Alexander McQueen peplum sweater and it was cheaper by $150 than at Neiman's. I took the plunge and ordered the sweater from BOTH sites knowing that I could return the one to Neiman's if SSENSE actually came through with an authentic product and on time shipping.

They MORE than delivered! DHL shipped the sweater from Canada to Washington DC *overnight*. It was in better condition than the one from Neiman Marcus (SSENSE sweater was flawless and the Neiman's sweater had the MCQ tag detached in one spot and the item had clearly been handled in a store).

The sweater is 100% authentic. There's no faking this level of quality and fit. It's identical to the one from Neiman's, just in better condition, so I'm quite certain it's the real deal.

My only recommendation would be that SSENSE should put their items in sealed bags inside of the cardboard box. With the absurd amount of rain we are getting on the east coast, a soaked box would mean a ruined product :( It was left on my doorstep but thankfully it was a rare sunny day and the box was in perfect condition.

I love ssense they sell quality items service is really great especially Katrina is absolutely wonderful always helpful and friendly. They ship items really fast and all products are quality items and if there is a problem they are always willing to sort it out. Regarding return shipping these guys are still young company and still working on things and not all onlince store got return shipping labels but they got many other good things!

To cut a long story short:

Bought Costume National jeans on final sale (20/5/16)
Their policy states they will not accept returns on final sale items (no mention of faulty goods in this statement)
Cost -£196
On arrival i found the zip to be faulty - broke in other words
Informed Ssense within 1 hour of receiving the item
Asked to send photos by them - I did
Their resolution? To offer me a 10% discount on a faulty item - thats £19.40 on the £196 i has spent!

Irrespective of whatever reply they post BELOW i have received no other satisfactory offer or resolution! AVOID! AVOID! AVOID!

UPDATE: thanks to the lovely Katrina i have now had a full refund and my faulty good was returned free of charge. My review now reflects this - nice to see a business listening to its customers.

Ssence website appears to be great until you want to return an item.
I purchased a pair of Saint Laurent Lolita boots in my usual size and received them they were beautiful but far too big (although the size guide advised to take your usual size) I had to unfortunately return them and then realised ssence do not provide any returns service from the UK so had to send the item back through Royal Mail at a cost to me of £70.
Be cautious when purchasing from the uk!

I purchased a Faye small bag in red and I received it with defects, I sent pics thru email and asked them for a replacement, they told me tho color already sold out. When I called them, the guy who answered my phone said actually they received addition stock, and they told me they gonna put aside for me, I was so glad actually, but I waited for one whole, I haven't gotten more responds from them, so I made the phone call again, and the lady told me the addition stock already gone, I was like wtf? You suppose to keep one for me, but she said oh I contact to the person who works for the stock department, but he's too busy to see the email. $#*! U ssense, $#*! u

Purchased a Thom Browne tie which came with defects. Contacted customer support who in turn replied with a 10% discount as a courtesy.

Told them that their offer was a bad joke, to which they said I should take that 10% to use at a tailor to fix the tie.

Are you for real? How do you guys have any business in this day and age? Mr. Porter, END, every other online retailer in this space has CS far superior to yours.

Get it together SSENSE. Or don't, I'm staying the hell away in the future.