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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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I was very pleased with how quickly my items were shipped and appreciated how I could amend the delivery details through DHL. I would definitely order from Ssense again in the future.
Great customer service through the online chat. There is no one would pick the phone though. Tried to contact customer service on weedends, really hard to reach them.
I didnt enjoy online shopping at all because In the process I lost the items I initially wanted, I had to call them 3x a day for confusion that they couldnt get organized through themselves, I ordered express shipping somewhere within all the confusion that got changed in their system so it was nerve wrecking. Some of the staff were amazing and some of the customer service were extremely rude but overall the products are amazing!
I enjoy the unique selection of styles that ssense offer. I do wish I dont have to wait 20+ minuets each time to talk with customer service representatives each time.
Excellent company. Shipping is fast. Returning is very Convenient. Im very impressed with the clothing selection.
Never going to purchase from that website again
The experience was just horrible and one I never had before with any other retailer.
Hi Limor,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience
Overall experience was great the shipping was fast and the items was in perfect condition. I ordered 2 things from your website so far and plan on ordering plenty more.
Actually, i like their customer service and they way they treat customers. Always made me feel good.
SSENSE BLASTED ME OFF WITH THE HOTTEST STYLE FOR A BARGAIN. NOW I'M DRAPED UP AND DRAKED OUT AND READY FOR A #WINTOURWINTER.
BUT NOT ACTUALLY. CAUSE I BOUGHT A BASIC TURTLENECK FOR MY SISTER. BUT SHE REALLY LIKES IT AND IT FITS HER PROFESSIONAL LIFESTYLE. THANKS A BUNCH.
The first time I ordered SSENSE item was through Fancy.com. It was a really good price for an item I wanted for a long time so I said 'let's do it!'. After finding out that the store has their own website, with MANY more items and even better, more deals, I ordered 3 more items. They arrived faster than the Fancy.com order, they were at such a good price, I for a moment thought i'm buying a knock-off. But in just a few days, I received the items and guess what? They were all original, boxed, beautiful and amazing! I LOVE IT! I will most likely come back to shop at this website and had already recommended it to a few of my friends. Thank you for a great customer service dealing with a few technical issues with the website and helping me place an order I will never forget!
Im a big shopper, Im known on social media for my clothing and my style. So i always buy my love ones stuff they wont usually purchase them self. Such as the 2 balencaga sock trainers i orderedy mother and little sister for Xmas. So i ordered them and my comfirmation said it will come in the day after Xmas. That was find with me because i had purchased them more then one gift. The sneakers did not arrive until after January 18th. I order from this website a lot and i just think its horrible and inconvenient that no one was able to email me and tell me my packages were going to be late or when i emailed the company several times no one had an answer for me.
Hi London,
Thank you for your feedback.
Due to the high volume of orders during the holiday season, our normal processing time was slower than normal. We apologize for the inconvenience this may have caused you. Please note that one of our agents will be reaching out to you directly in regards to your specific order.
Best regards,
SSENSE Customer Care
Poor customer service and very disappointed my delivery arrived late and I could not wear my shoes for the intended purchase
Hi Louise,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience
Im always weary about purchasing designer product online and usually buy at Holts, Saks or Nordstrom. Ssense sale was really good.
I ordered Saint Laurent boots. I sent multiple emails requesting info on sizing and didnt get a response until the half-size up was sold out. Then my order was delayed for almost two weeks. When I finally got the package, I needed that half-size up.
Hire seasonal staff to support during sale season. Customers can only be so patient with delays.
Hello Darren,
Thank you for taking the time to write us a review.
We are so sorry to hear that your experience was not satisfying. We are glad to see that our agents could find a solution for you. As for the call situation, we had a large volume of calls during the sales and are sorry that you experienced this kind of delays.
You can now contact us via e-mail, our phone lines are open 24 hours a day, 7 days a week more efficiently.
Best regards,
SSENSE Customer Care
I tried 3 times to order the sweatshirt. Each time I was given an amount less than $10 to enter for verification. Each time I entered the amount several times without verification. I would cancel and start over thinking it would go better. On the third time I ordered and ran into the same problem, I called customer service. The person listened, reviewed the information and verified the order. I quickly received the sweatshirt and grandson loved it. The process was too frustrating to try again however.
Hi Kay,
We are sorry to hear that our security verification process caused you frustration. Every order on our website has to be approved, meaning we have to verify the information associated with your card. For first time orders in particular, this can cause a slight delay in processing. At SSENSE we ensure secure transactions for the customer as well as for us a business. We are always looking to improve this process, in order to make the check-out process as expedient as possible for our valued customers
We look forward to hearing from you so we can work out an appropriate solution.
Best regards,
SSENSE Customer Experience
Great website, great deals during semi-annual sales. No tax or shipping charges. Only downside Return(s) are expensive due to shipping by postal service only and paying extra for insurance.
Shoes did not fit and I can not return.
Had I known that returning an item would be an issue I never would have ordered from you
Hi Lea,
Thank you for taking the time to provide us with your feedback.
I am sorry to hear the shoes you ordered did not fit that said I will arrange for a customer experience agent to reach out to you to help with your return.
We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience
Very disappointed how a company like this has a very bad and dont care customer service. Ssense.com really need to work on this.
Hi there,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience
Love the format -- items are easy to view; wide selection; prompt customer service and excellent about returns. Only thing I'd recommend is giving a more detailed description of certain items of clothing (whether trousers come unhemmed, can be let out, etc.).
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Camilo,
Thanks for taking the time to leave us feedback about your experience. We aim to provide friendly, efficient and thorough support for our customers. We are sincerely sorry to hear that your experience fell short of our quality standard. We will make sure that this feedback is communicated to our team and used towards coaching and service improvement.
That said, we are always available 24/7 to answer any of your inquiries by phone, email or SMS. We are once again sorry for any inconvenience caused and look forward to discussing it further with you.
Best,
SSENSE Customer Experience