SquareTradeReviews 419

HORRIBLE CUSTOMER SERVICE. I have been trying to get my motorized couch fixed for over 6 months. I took pictures and sent them to the service with my original receipt and agreement no less that 4 times and they still would not process the claim. I spent approximatly 5 hours on the phone getting my information updated with them. Only to have them come to my address to evaluate the product, do nothing but order parts to the WRONG address (for the couch that they came to evaluate at that specific residence) They sent the parts to the wrong address, missed a 3 hour window appointment when the parts finally arrived months later. Worst customer service ever. Couch still not repaired!

I mailed in my phone to be repaired because it was the most sensible option provided for my warrantee. It was supposed to be back to me within 2 days. I waited an entire week and had to talk to multiple customer service reps, each one saying completely different things, just to get an email that they couldn't even send me my phone back and that they had probably already turned it into scrap. I'm pretty sure none of the information I backed up backed up properly. I'm losing like at least half of my camera roll and I'm pretty sure that I'll also be losing the info on my duo authentication. They won't give me back my sim card. I'm losing a lot of data. My Microsoft account doesn't sync probably so I'm also losing my Minecraft creative realm which sounds so unserious but dude I had so many cool builds that I had spent so much time on. I've had to use an IPad to message my friends. I've talked to literally so many customer service reps and this has been the most stressful week I've had in a year and now I've been given one of the worst possible outcomes. Do NOT send your phone in for mail in repair trust me you would be so much better just buying a new phone and porting the data the reimbursement is NOT worth it.

I purchased a desk from Wayfair with a 3 year warranty from Square Trade from 2021 until December 2023.
Last August 2022 I filed a claim with Square trade for damage to the desk. I followed all of the procedures requested on the Square Trade website by uploading pictures of the damage and putting the information necessary for the item. I submitted the claim and no one ever got back to me. Weeks went by and eventually the claim was closed. I followed up with another claim months later in May 2023 by submitting my second claim and submitting more pictures of the item. Again, I received a message stating I would get notification in 3 business days. Three days came & went with no email or message on Square Trade. I contacted Square Trade about my dissatisfaction with the company and their lack of response to my claim. A representative called about my dissatisfaction with the company but not to discuss when someone would deal with the damage to my item. The representative requested that I respond to another representative's email sent after I called the company complaining. Those calls and emails were mid May 2023. It is no reason why I am still dealing with answering questions about damage to my property when I filed an initial claim on 5/16/2023. I answered all of the questions in my initial claim on the Square Trade website. This is a direct way to deter a person to stop dealing with a company and give up! This is the reason I am saying Do "NOT" waste your money on the warranty! This company puts you through entirely too much.

I purchased a phone at Walmart and they offered me the Allstate square trade warranty plan.
I thought, since All state was in the name, and on the paperwork that it would be an upstanding company.
I had drop the phone and it fell into a mop bucket, and the phone Quit Working Circle, Square trade because that's who answered the warranty and they said they were going to send me a replacement phone but I had to send my phone in first so I removed all my information out of the phone and sent it in four weeks later after calling and checking on it they told me they were going to send me my money back to Walmart because that phone is no longer available now I just bought this phone in January. I told him I need to replace my phone case and all my other accessories since they says the phone was no longer available is that the warranty only cover the phone I said all of that was a purchase at the same time but they never try to call me. This is my second time to dealing with this company and now I had to go buy a phone, why even buy the warranty

I called to cancel my plan when I notice AT&T did not cancel, I was told I had to contact square trade and if it had been within 30 days I could have requested a refund -which it was 4 days outside outside the time frame and been charged a second time. I've then seen on the website that you can request the pro rated refund which I call back the following day to do so And was told since it was month to month coverage that I could not even get it pro rated refund...although I turned the phones in within my 14 days of getting them And never used or needed the service yet I couldn't even get one month refund. I requested to speak with the supervisor which if that's how their supervisor act, it's no wonder the company has a very poor rating. This company does not represent All State and a good light at all! I have other policies with all state and have never had to deal with the lack of customer service or unprofessionalism like I've dealt with with this company. But I quickly learned AT&T was trash as well so goes right along with the service AT&T is providing. Both AT&T and square trade is garbage and glad I got away from both of them.

Would give zero stars if I could. First off, my product started having issues within a month of purchasing from Home Depot. I called the manufacturer and they said it was a plumbing issue so they couldn't do anything but had to contact Home Depot protection plan with Allstate. Allstate stated could not cover because it was covered under warranty. Had to deal with half working dishwasher for a year and then called Allstate to file a claim. They scheduled someone to come look at it and they never showed up. They said I had to find my own person to come out and look at it. After calling a million places finally found someone to look at it and they did not fix it after $299 service fee I was having the same issue. Allstate requested I send in receipts for reimbursement so I did… haven't heard anything back so finally called them and now they are saying there is nothing they can do to reopen or file a new claim. I'm beyond pissed at the lack of continuity and waste of money in purchasing the plan.

I filed a claim for a broken cell phone. I was given the choice of an Amazon gift card or a check. I chose the gift card. Three weeks later, five phone calls later, and 6 hours on the phone later, I am still waiting for the gift card. EVERY SINGLE PERSON I spoke to promised the gift card would arrive the next business day. It still has not arrived. Every time I call, they ask me to send THE SAME THING I SENT WITH MY ORIGINAL CLAIM. It is clear I will never be reimbursed. The operators all have the same lazy been there done that attitude, and clearly, their business model is to collect payments and never actually payout anything. It is a scam do not waste your money.

Bought a GE gas stove and they sold me a 5 year protection plan. The front right burner stopped working unless I light it with a flame source, all others work accordingly.
Square trade says ii us dirty, it is not. It is defective. I will never buy a service agreement again. Shame on Home Depot for not taking steps to correct this atrocious incompetence by their vendors.
The Home Depot on line ordering and square trade!
Greg Franks

I spent 3 hours back and forth with them. They made it very difficult to file a claim. The agent just wanted to end the conversation quicker. I wonder if they work from home.
I still don't get the approval from them. I will update the result.

I spent over 5 hours within a 2-week period, communicating with customer service. They transferred me, suggested I complete the claim online, online suggested I call a different 1-800 number because it was not their department. I called and I was transferred a total of three times because none of them were the correct department. The end result, the claim was not covered because it was not a mechanical issue, which it was but they did not care and tried to sell me some other crappy plan.

I bought the furniture policy for an outdoor umbrella - the umbrella broke during a storm - (no it was not upright) and they refuse to cover it citing that weather is not covered ALTHOUGH the policy information you're sent does not state that in writing as an exclusion. They offered me the $ back that I paid for the plan but refuse to cover the loss. Don't waste your $ - the point of insurance is to indemnify you in the case of a loss. To spread the loss and hope there aren't any. Ie: they hope to collect your cash and hope you forget the policy. Don't do it - simply not worth it!

I will keep this brief, but overall I purchased a protection plan for a mobile device, and it was a complete was of money. They were unable to send a replacement device when I broken Galaxy Fold 3. I called close to 20 times and was given bad information each time. The final resolution was them issuing me a check for my device that they were unable to replace, and it took literally a month to receive the payment from when I filled the initial claim. Told them multiple times I could not go that long without a device, but basically it wasn't there problem. I will never use squaretrade again.

Item was covered by 2 years warranty from them, I sent them receipt, but no answer after several emails.! AVOID!

Keep postponing the problem after email claims it would take 2 business days to complete the process. Called many times trying to acquire an agent who can help me and look over my receipts sent to them. After speaking with a supervisor, I am told to wait till the end of the day or the next business day; it has now been three or four business days.

Sadly, Staples has chosen this company to deal with its customer support. Taking two steps back and one step forward.

Thanks for sending my vacuum back to me still completely nonfunctioning. Also, thanks for wasting hours of my life while trying to understand your support technician whom has whistling, children, and even chickens in the background. May I speak to a different Rep please, I cannot hear you? "No".
Weeks later... still a broken vaccum

This review deals with never receiving a policy, number, ID, nothing! Nothing but the same email that recognizes my email, just to let me know how deeply I'm being thought of. Did you know that this insurance is not endorsed by ebay? They'll sell it without a problem, but no protection. Pirates forming a union here; how many big names will you be screwed by this year?

Look if you have a cell phone buy a warranty from asurion or anyone else. Yes it might cost you a bit more but believe me you will save yourself a headache you cant imagine. I filed a claim with squaretrade. Now it seems every claim filed has to go for a review which can take anywhere from 12 to 48 hours IF YOU ARE LUCKY! In my case it took almost 4 days and 3 call ins to finally get a shipping label to send my phone in for a simplistic screen repair. Now once you have the label everything moves pretty quick, It's shipped overnight, they fix it and send it back the next day. Figure at least 4 days to get your phone back once you finally have the shipping label. In my case I got my phone back but now it has no cellular service so apparently the tech who fixed it broke something or forgot to hook the cellular antenna back up. I contacted squaretrade to let them know I need to send it back in so they can fix what they broke and the real nightmare begun. I am now on day 5, the phone is still setting on my table waiting for a shipping label that has never arrived in my email. I was told my case would be escalated and I would receive the label in about 2 hours. Today was my 7th call into squaretrade with the same old lies about how were sorry for the delay, I have looked into this myself sir and you have been moved to the front of the line, look for an email in the next 24 hours. It is the worst customer experience you can have. So now I'm still sitting here waiting for a fed ex label and I have 0 confidence that it will arrive in the next 24 hours and even less then 0 confidence that my phone will even be repaired correctly.
I cannot stress this enough DO NOT USE SQUARETRADE!

If you buy from Target or anything do not get the protection plan it's not worth it they don't cover $#*!.