SquareTradeReviews 419

If you file 2 or more claims they deny your claim and you can't get in touch with them. Why pay for a warranty if you cant use it.? You can never tell when something is going to break. Horrible service and no one can tell you anything they have to wait days for an email.

When I filed my claim for my extremely large area rug, the process was redundant. They kept asking for the same thing over and over again AFTER telling me that my photos were received. AFTER telling me my affidavit was received. It was a horrible process. Then I was told I would hear from someone in 1-2 business days about pmnt. I waited 5 days n called back after not hearing anything. I was told to wait 1-2 moe business days. I hope whatever store I purchase from in the future does not use Squaretrade. I have so many calls on my phone to the company for the same issue. It took too many calls for a resolution. I hated everything about the process. No thank you!
#*******130

So I had my fridge go out after a little over year, hooray I have bought the warranty. I call and they say it has to be filed through the manufacturer. However, they offer reimbursement for lost food. I send pictures receipts, get it approved and processed for payment. It says you will receive payment in 6 business days.
It has literally been the "check is in the mail". It has been nearly 2 months ays, 5 phone calls to squaretrade and still no reimbursement check.
I don't understand how I can get other mail, but this check is illusive. Found out 8 days ago that my ticket escalation on July 29th was never updated, and it's now 8/18/23. I am assuming now that this escalation ticket wasn't handled.

They do not honor their warranties. They will keep reviewing your claim as an attempt to never pay your claim. You will spend many hours trying to resolve your claim by phone, email and their submission site only to be told that your claim is still under review or denied. You will speak to many different customer service reps who all have different things to say but don't know what they are talking about as far as anything they are saying being relevant to the resolution of your claim. I will be cancelling all of my warranties and will never trust this company again with my money nor protection of anything I purchase moving forward. This company is all profit even at the expense of the customers they are suppose to be looking out for.

I bought a warranty and called for replacement 3 times they didn't respond through email and closed my case for not being responding! This is a waste of money!

I purchased a blue ray DVD player on Ebay. It failed after several months. Now 6+ visits to the Square Trade website and 4-5 calls I don't get repair or replacement but $19.99. The insurance cost $2.99. Even at minimum wage I'm completely upside down. This was worthless and a huge disappointment!

Purchased electronics coverage from Squaretrade through American Home Shield in April. Made a recent claim for my TV. Squaretrade told me I qualified for a replacement TV with the same features as my current TV. Replacement TV options offered by Squaretrade are of much lower quality than my current TV. Called customer service, was told the provided link with replacement options was 'dynamic' and would update, but the link kept recycling the same five budget TV options. Called again, was told the TV department experts would be contacting me within 24 hours. Three days later and I'm still waiting. It's been two weeks since I made my initial claim and all I have is a broken TV and lots of frustration. My inkling is that Squaretrade offers replacements of lower quality to save money with the hopes that most consumers won't notice.

I had over $300 worth of work done on my Galaxy over a year ago. After many attempts and hours of trying to have Squaretrade pay for the repairs, I have given up. I spoke with multiple managers who told me my receipts were valid and the reimbursement funds were on their way. I even sent in bank statements to show them the work was done through the approved repair site. Every time I was told my claim would be covered on the phone, within a day or two I would get a vague email saying it was not, with no explanation. I could have bought a second phone for the price of the insurance I was paying. Writing this to spare you the agony of thinking your personal item is insured when in all reality, it is not.

I brought insurance for my phone through Allstate (Square Trade) my phone was unable to be fixed so I was approved for a refund, however I have yet to receive it and it is going on a month now. I have called them SIX TIMES! All they do is repeat the same thing and tell me it will take 1-3 days. I just got off the phone with them and they are still telling me 1-3 days. This business needs to be shuts down! I'm VERY DISSATISFIED and DISAPPOINTED with ALLSTATE and SQUARE TRADE!

I really wish there was the option to give them negative star ratings. I lost my iPhone 14 pro max on 13th February in Birmingham (harborne high street). I have been calling them and provided them with every unnecessary requirements they requested but they closed my claim for no reason. This is the most pathetic and unapologetic company.
The representatives are so rude and do not even bother to listen to your stituation. BEWARE as three company directs you to this insurance company when you buy insurance from them and then do not pay attention to your despair. It's the most pathetic experience I have ever had with any company. Please stay away from them.

They refused to pay because they said my tv was not plugged into a surge protector, I in fact have all of my tvs an accessories plugged into APC battery backup/ surge protectors. I sent them photographs as proof. Their literature doesn't even state anything about the requirement

I had theft my in swimming event in hasselby beach my phone and my AirPods gone everything I have money card bank,Worst insurance I ever had, I will advise everyone don't do any business to them.

I foolishly paid $60.00 to insure my phone with a 2-year SquareTrade warranty. I knew that the warranty would not cover theft or physical damage, but rather would cover internal failures. So I filed a claim when the phone's display went haywire and my phone began incessantly flashing white. And, of course, this was deemed to be outside the warranty.

I paid for an extended warranty with Home Depot. The item broke and I was referred to Square Trade. They set an appointment for the repair for over a week away. Three days later the repair company with which it was scheduled called and said they could not keep the appointment because I do not have the part and they will not schedule an appointment until I get the part. They said they are scheduling 2 weeks out. I called Square Trade and they said sorry. We don't know when you will get the part but you will need to call the repair company back and reschedule once you receive it. The repair company is located over 100 miles from my location and Square Trade said there is no one closer and they will not pay for anyone else to fix it. That is simply poor customer service and a waste of resources. Decline the extended warranty option. Home Depot and this company are useless and provide the worst customer service I have ever encountered.

Do not purchase this warranty. It does not cover or replace your items. Squaretrade is a scam. Squaretrade is not honest. Squaretrade lies. There is a reason squaretrade has 1 star reviews, because squaretrade is deceitful.

I bought the Allstate protection plan on a TV through Costco. According to the Terms and Conditions, Accidental Damage from Handling was included; however, when filing a claim, we were notified that it had physical damage (cracked screen). Therefore, it was not covered. It was a clear selling point for this unit, and now I have a $2,000 boat anchor hanging on the wall. This is disappointing and frustrating. I don't plan on purchasing any further plans from this company.

Had to call the company to get updated info for my son's Nintendo switch because I had purchased a warranty on it and found that they couldn't fix it so they are going to refund the purchase amount but not the taxes or the warranty amount. This is bad business in my opinion. I have to pay taxes and the warranty plan extra from thus company so why don't they? If this was a decent company they would not be half-assed on my return. Big companies always get away with things like this and im just one costumer. Just think how many other Americans have to pay and loose a portion of there money on a item they thought they had protection on. People are better off to get a extended plan through a different insurance company for real and true protection. This place doesn't like to communicate with there insured people and doesn't have to take responsibility for what they sell and claim to protect. Bad business and I will make it known everywhere so others don't get fooled by there deceiving company.

I am not sure, how they got my information. I received a Policy, and I didn't purchase it from anyone. Can't get a hold of a LIVE Person, to tell them of the Fraud they are running.! I don't want it and will not pay for it. Seems like the FTC may need to be brought into the loop!

Brought a I Roomba vacuum cleaner thru Ebay and decided to get a two year service agreement.After just a couple of weeks the unit started to get very loud grinding,screeching noises. Registered for a service claim and what a waste of time. After registering and not getting anywhere I finally got a hold of a service rep who indicated that I would have to ship this unit somewhere and it could take a month or more for me to get the unit back.Not happy with this so far!