SquareTradeReviews 419

You people get paid to make people suffer. Please make us jump through more useless hoops for us to get simple service and what we paid for.

You buy the plan think your item is covered it takes months to get anywhere. Then they tell you oh here is a gift card sorry we couldnt fix your item not worth it. I dint pay with a gift card what in the world is this. I would like to find out what can be done about this

I have warranty with Squaretrade (Allstate) for television bought at Costco. After spending over 2 hours on the phone to report a problem with the television and being transferred to FIVE different agents, they refused to help me further. $100 wasted. DO NOT use Aquaretrade or Allstate.

This company gives inaccurate information. They have made me wait for months to get a part and still have not got a part. Each time I have called they have said something different than the previous conversation. They lied on their notes stating things that were not true such as I have denied to take photos and that they were ordering the part. But o call after month has passed and they say they need another picture even though a tenchician has came and located that part that needs fixed and have already told me they were ordering the Correct part.

Square Trade did contact me and worked out a fair solution for both of us. So although not the "Perfect" plan, but made things right in my eyes, so I do give them credit for that.

I bought a TV and good Faith. Knowing that at the time, square trade was a good and fair company about fixing any issues that you may have with electronics TV's that sort of thing, but then when my TV had an issue with having lines and all of these different colors all over the place they informed in for me. Oh, well, we no longer cover that. But that's not a me problem I feel like this company just scams people out of money to buy their warranties and don't disclose every bit of the information of what is and is not covered. I highly suggest if you have a warranty with them, I suggest you call them and get your money back because it's ridiculous. You can cancel your warranty anytime you want with them and they will, give you your money back. I highly suggest you do that because they're complete idiots over there. Not a, one of them will do anything to help you.

I don't know we're these people get off doing what they do but how are you not going to pay me when I was already approved then you don't want to give me back my money for the plans I want canceled biggest rip off I've ever payed for will never buy from Walmart again because of square trade

My Samsung washing machine broke and it is less than 2 years old. I set up an appointment with square trade to have someone out to repair my washing machine. They told me the technician would be out between 8 a.m. and noon. I called at noon after no one came to make sure I was still on the calendar. The woman assured me I was and that "he was probably just late." I waited another three hours. No one came. I called and spoke to someone who couldn't give me any info because the "secretary was out." I explained the situation and the man told me he would have his boss call me.

I called several more times and couldn't get in touch with the company. The boss never called me and the business closed at 5 p.m.

I had taken the day off of work for this.

The next day I called again. I spoke to a woman who acted like she did not care about me at all. She told me the soonest they could come out was a week from today and that the technician yesterday had a family emergency and went to the hospital.

Then LET ME KNOW. DON'T MAKE ME TAKE A DAY OFF WORK AND WAIT ALL DAY WHILE YOU SCREEN MY CALLS.

The supervisor has never reached out to me.

This company is the most unprofessional company I've worked with. I will not purchase any protection plan from them again.

Called Squaretrade when my Samsung S22 Ulta network connections stopped. AT&T and local repair shop said it was a common motherboard failure and not repairable. Squaretrade said they could fix it but I would have to drive 60 miles away to a shop. After I refused to drive 120 miles twice to drop off and pickup a non-repairable phone they said they would replace it with a like-phone. After 3 weeks of runarounds and lies I had to buy a new phone. They never intended to replace or refund me for my phone the was only 3 months into an extended 2 year warranty. Squaretrade, owned and Operated by Allstate Insurance Company also a well known bunch of scammers deals with Walmart and Costco and other companies I'm sure. Before you buy an extended warranty, ASK who they use for extended warranty service for TVs, computers, appliances, etc. If Allstate Squaretrade, do not buy it or you'll be giving your money away for nothing. Gave 1 star as 0 stars not an option.

Hello I bought a product off Walmart in November 2022. I also purchased a two year warranty online at the purchase time. The Paw Patrol Couch, It was cheap material ended up ripping. Called Square trade was given the manufacture number. Lost the manufacture number so called Walmart. Walmart told me that squaretrade is manufacture which I stated cannot be true. Called than representative said right she sorry and told me she gonna put a note in for Squaretrade can give me my refund and to call them they should be expecting my call. Called Square trade was denied. Without customers getting a warranty Square Trade would not exists. So I think customers on any store should ask for a different warranty company when purchasing there product. Any if no other option don't buy the product. Square Trade is monopolizing on warranty profit and businesses. They only make there money off you paying more for warranty and there praying you loose your receipt or don't hit the deadline if your product get messed up. I think Allstate headquarters should do better with all insurance option they represent. Even the manufacture Spretail are rip off also.

Your not in good hands with All State (square trade) They rejected my claim on a Tablet. Battery not charging, keeps crashing. They say to reset it to factory settings. Um DahhhIIIII. Ive been around long enough to know resetting does not help the battery. BUT I did do all the tricks I can think of and what Square Trade said to do. Even before the mentioned it. I had my Tab for almost 3 years and now its dying

Website sends you in circles and you don't have a choice to even talk to a rep to file a claim. Dont waste your money

This company is the worst, most pathetic company and organization and the BBB should shut it down. I can't believe they are still in business and Walmart should be ashamed of being an affiliate.

I made a claim 10 months ago and they didn't want to accept it even after I gave them all details the asked for. 10 months later, after I filed a complaint on financial-ombudsman they sent me an email saying that they are willing to accept my claim and to give me an extra £500 compensation but they didn't actually gave me nothing and when I call them they're saying that I should wait for them to call me back. They never called me back. Avoi, avoid, avoid!

One of the poor and shameful company in the world please don't trust and Indian company
Service was nothing castanet service rude and unbelievable
Shameful

The absolute worst experience we have EVER had and still dealing with. They are a SCAM! You spend hours, days then weeks talking to different people that know nothing about a claim you put in weeks ago.

NOT WORTH IT!
THEY MAKE IT HARD TO FILE CLAIMS AND GET PAID
CROOKS.
DON'T BUY THEM. I'D GIVE THEM A ZERO IF I COULD.

Listen to this. We had a gaming monitor. Samsung, bought through walmart. We used this warranty. An issue arose, it needed repair. Nothing too major but could ostensibly become worse. We called square trade. They said take it to a licensed repair. We took it to a local place. They said that they wouldn't touch it cuz they'd void the warranty. The local place said we'd be better off using geek squad/best buy. We called square trade back. They said it's ok just take it to geek squad. Best buy/geek squad made an appt. We show up in person. They said no we won't fix this cuz you didn't buy it here. Wasted trip! We called square trade back this is now the third phone call. They said take it to the local place and don't worry. It's ok. So we did. The local place said he's not going to fix it and we would be better off getting square trade to fix or offer a new one. So we called square trade (fourth time) and they said ok, ship us this monitor. This seems quite daunting but we fex ex the thing. They said wait ten days after receipt and we'll send a gift card. After ten days, we hear nothing. We call (fifth time) and they say we need a few more days. Now, the summer is starting to fly by. So we wait, but nothing shows up. We call again. It is a friday, the sixth time, after a lot of holds they say they need more time. I said well you said that earlier this week. They said a few more days. Now I am worried cuz we don't have a monitor or a gift card. After all this running around, I feel I am owed a paycheck from square trade cuz I am sure doing a lot of work for a monitor that I no longer have! I call the seventh time and she says she can't help me so I get a supervisor. I said listen this has got to wrap up, the summer is over. The kids are going back to school. They need their monitor. He says something like the depot doesn't accept monitors so even though they have received it they don't know what to DO with it and I said well call them and let me talk to them and then he said he can't even call them. He can only email them. So I said listen, we gotta wrap it up. We really gotta wrap it up. Can we go over to the depot and say hey can you all acknowledge the existence of this monitor so that these patient and kind people can get their gift card so they can have a monitor which they haven't had for over a month and a half? Anyway. They money showed up later that weekend, in the form of the gift card. So I'll leave some stars. But I also feel that I should be compensated for the part time job I undertook of trying to follow the correct steps to utilize this warranty. I do feel like I lost work time, gas money, etc. trying to honor and follow their instructions. Good luck. I will try to not have a warranty issue ever again because it is extremely time consuming. Thank you for your time.

To whom it may concern,
I have now been trying to file a claim for an air mattress protection plan I bought, through Home Depot with Square Trade… It has taken 5 days just to get my documents reviewed, and approved, so that I can start to file the claim. Ellica, a supervisor in claims could not tell me when the documents would be approved, or if there is anything else needed. She was completely useless, and SquareTrade is wasting money paying her a salary… To say that I am dissatisfied with this company's performance is an understatement. I will Never purchase another protection plan product from this company again!
D Badee