SquareTradeReviews 419

I bought a TV from Walmart last month. It had issues within an hour of use, so I went ahead and returned it, which was a whole fiasco unto itself, but I now have this Squaretrade plan that I'm trying to cancel. On the Walmart website, it says:

If you have an issue with your protection plan you can cancel your plan before Sun Mar 31 for a refund.

It's currently Dec 07, so I'm well within the time period in which I can cancel my plan and get a refund. But when I call Allstate to cancel it, I'm greeted with "Sorry, I didn't get that" when I say "cancellation." It then says "For cancellation, press 4" so I press it. "Sorry, I didn't get that. For cancellation, press 4" (one more press) "Sorry, I still didn't get that. Please call again later."

It's been days now. Walmart says I need to cancel through Allstate, Allstate says I need to cancel through Walmart, it's just an absolute mess. I'm never buying a Squaretrade warranty again. If this is how they handle someone wanting to cancel their plan, I can't imagine they handle filing claims well at all.

BEWARE OF THIS COMPANY! It took them days to process and approve my claim. Initially, my claim was closed, then I proceeded to try again. Once everything was reviewed, one of the employees lied to me and said that they would send me a virtual prepaid Mastercard, but instead sent me a gift card from the specific company! I didn't even pay with a gift card! The company is the reason why I used the warranty. I refused the gift card. Unfortunately, they didn't have a resolution. Please don't trust them because they can't get their priorities together.

Took warrant on masonry bit set. After using for 35 days three bits are done. Put in for warranty, squaretrade said no deal that manufacture warranty still on it. The manufacture is china and no way to contact them and when purchsed, it said nothing about warranty. So squaretrade does this to make money. Never buy there warranties, it is a rip off

I have purchased so many of these phones over the past 8 years. I always purchase them with a warranty. I have an autistic son who sometimes breaks phones or they are damaged somehow. He Is incapable of understanding anything above a 3 yr old level. I've always appreciated buying these phones with the warranty because it makes it very convenient for me. It is very frustrating when he breaks the phone. I always pay for a warranty and I have spent so much money on these. Now, when he breaks his phone I'm required to do all of the things listed in this email. It's ridiculous.

Total scam. Indian call center. Barely speaks English. Did not offer any solutions. I purchased a 3 year warranty. My freezer died within that time frame. They refused to refund, exchange or repair. Total scammers just fishing for personal info. Any company that uses them should be ashamed and forced to backup the warranty.

After dealing with this company I felt defrauded and demeaned. After paying for insurance, for years, my cell
Replacement was inferior in quality. I am beyond angry.

I've had their policies for years and never had an issue, until NOW. After holding a 4 phone policy for two years, a dropped phone led to catastrophic damage on my iPhone 14 pro max. The agent said to go to service provider- Apple, only 2 stores in my state (Alabama) but ok- done, get the work order, ok- done. Speak to agent- replace with an out of warranty phone for 768.00, done. Now- I owe AT&T for $850, fine, charged the $768 to my Apple CC, turned in all documents: then WHAM- SquareTrade sends me an email for $633.00 AMAZON GIFT CARD!
What the heck is going on!? Just don't do it.

Payed for warranty for replacement of game controller and received less than what I payed for it after spending quite some time online and on the phone with them. They told me the credited amount was my best option for me. I asked about the other options and was told that there weren't any... Why use the word option then? Stay clear from these people

Filing a claim should be easy and not take 3 days of run around. I e never spent more than an hour filing a claim for anything. Not for a broken phone, and not even for a car accident! But this…. WOW. Roy was horrible. Alex closed the claim and Tina had to reopen it then said she couldn't tell me WHO was being dispatched and I requested All Valley Appliance Repair due to their amazing services they provide, and the "best" she could do was add a note. So not only has it taken 3 days to get this claim FILED, we have to now wait for the approval, and another 5 days before we can use our washer!

Future PSA to all who are stuck with this horrendous company, MAKE SIRE YOU HAVE YOUR RECEIPT FIRST before even starting a claim! It's been almost 2 years so who knows where ours floated off to and that took 45 minutes on hold for the dot com people to get it to where it would even download so they could email it to us! These people do not make filing a claim "easy" and hassle free like they claim!

Worst company to ever be used for warranties…. We shall see if Monday resolves anything and if they actually send a respectable company to repair our washer….

I bought a laptop from Ebay. It came with a one year warranty. I tried to file a claim and the rep. From Square Trade told me the laptop had prior issues. How the HELL would he know this. At the time of my review I have filed a complaint with the CA AG office. SQUARE TRADE does NOT stand behind its protection plans. IT IS THE WORST! THUMBS DOWN. Hi Jess,
Co‍ngrats on your new purchase(s)!

Item: ~OVERSTOCK SALE~ 15.6" HP ProBook Laptop PC: 8GB RAM 512GB SSD Win10 Webcam
Item ID: **************
Quantity: 1
Order number: 07-*******-*******

Your eBay Refurbished item(s) comes with a one-year warranty serviced by SquareTrade, an Allstate company. Your warranty is automatically applied from the date of purchase.

Getting your item repaired or replaced is a breeze. Simply keep this email in case you ever need to make a claim. If your item was purchased as a gift, please contact SquareTrade directly to transfer the warranty.

Ordered more than 25 items and don't see them listed above? Don't worry, your warranties are already activated directly with Allstate. You can also register, view, and manage your plan(s) 24/7 here.

If you have any issues with your purchase, or have further questions regarding your warranty, please contact Allstate customer service.

Enjoy your eBay Refurbished purchase(s).

See warranty details.

I sent in my ps5 after the hdmi port overheated and they sent it back saying they fixed it but turns out they didn't do anything thing and it still has the exact same problem

When I first purchased my PC back in 2021, there were issues with the DP port and some of the USB ports. I was able to work around the issues as I have multiple DP ports and usb ports. The Bluetooth was definitely not working correctly when it came to audio playback. It was until the aux port stopped working that I decided to send it back to Squaretrade. They fixed the Bluetooth and hopefully fixed the USB ports. What they didn't do was fix the DP port. I have three DP ports. Two now do not respond at all. The one that does has a whole bunch of green lines running across the screen. None of my HDMI ports work at all now and that was never an issue before. Now I have to send it back again. Squaretrade is trash.

My ONN 65' Roku Tv stopping working and the screen turned black and my claim was denied stating that there was physical damage when there was no physical damage at all. The silly supervisor didn't help and only repeated the same thing to me again. My protection plan doesn't expire until 11/18/23 but they don't want to fix or reimburse me for my tv that just stopped working. This is a horrible company and the supervisors aren't any help. I wouldn't waste my time filing a claim if there was physical damage on my part. I will Not purchase another ONN or any brand tv from Walmart.

I filed claims on 5 cell phones at once and had 3 approved for fast cash over a couple weeks time and have been lied to by multiple managers about having the other 2 approved after their employees gave me wrong information. I had to retrieve my items from a dumpster after I was told I could dispose of them. Have been fighting them to cover the broken phones for over a month and a half and when I filed complaints to the BBB they denied my last 2 claims as retaliation. They are the worst company ever. They teach their CCR's to lie to the consumer just to be able to screw them out of what is properly owed to them. They don't even give you full reimbursement, they give you what they think the item is worth. So you buy a plan and they screw you every which way from Sunday. I am now looking into legal ways to deal with this since they have lied repeatedly on recorded calls, can never keep information correct and they never do what they say they will do. Not worth the time or the money. THEY ARE A COMPLETE SCAM and have had several class action lawsuits filed and WON against them but the government still allows them to operate. I think the government has a stake in this company and that's why they allow them to keep screwing the general public.

For over 2 yrs an $11 charge per month was being withdrawn form my checking acct! Called and threatened to reach out to Attny General in Fl and CA. Wow that got their attention: Full refund promised.
Allstate should be ashamed of being part of their scam. They said I signed up at Target but couldn't find my paperwork authorized order in 2021...BTW...I never shopped at Target.n I'm certain this is a multimillion $ scam.

They were no help. They kept hanging up on me to avoid questions and comments. They did not honor their warranty on my tv. You work hard to get what you have and you think that the people you have your protection plan with is there for you when you need them only to find out they are just there to collect your money. This company is a joke and a scam. They told me that they do not have managers only supervisors. I find that difficult to believe. I would no recommend this company to anyone. Someone need to shut them down so they can stop ripping people off.

These are crooks. I insured an item purchased on Amazon. It failed. They would not honor their "insurance". Total fraud. Stay away from anything this company offers.

Being endorse through Allstate I am amazed what a process and wait time it took to just get a remote replaced. The agent could barely speak English. I just brought up reviews and noticed I am not the only one it seems. It's a total gimmick. Told me to buy a replacement from Amazon. WOW! Does Allstate take any responsibly or is Square Trade pirating the logo...HUMMM.
40mins of alot of nothing and they hung up BEWARE!

Their customer service when they deal with your insurance claim is very bad and arrogant, very unpatient when you have any question regarding to the process, feels like you are begging them to process your insurance claim, never want to deal with these people again.