Sprint

Big Disappointment! AVOID at all cost, any service outside a local Sprint outlet.
1. They contract some of their Customer Service overseas to India which makes it difficult to communicate because of their accent and the level of trust is difficult to establish overseas.

They go on asking personal questions including SS#, Date of Birth, and other personal security questions. Big NO NO. (SAVE yourself the Concerns and headaches. Buy a phone at a local Sprint store!)

2. Their department do NOT communicate with one another.
3. Sprint website has many bugs.
4. Difficult to ACTIVATE phone with wrong videos! No easy activation whatsoever!
5. No 24 hour customer service like other big phone company like AT&T
6. Errors left and right. Called customer service to update my address 3 times! YES 3 times and still can't get it correct so my NEW phone was returned to Sprint!
7. They can't and don't have the proper device to transfer contacts from different phones.
8. They CLAIM to have 24 hour live CHAT but that is a lie!
9. Not as good reception as Verizon out in the country.

I recently decided to join my boyfriends Sprint family plan. The complete idiot at the store did not bother to find out how many gigs of memory my old phone was (an iPhone 5-S with 64 gigs) and sold me and iPhone 6-S with 16 gigs of memory. Right around that same time, I also bought a new MacBook Pro.

Everything that could have gone wrong did go wrong. It took me over 40 hours of speaking with an APPL advisor because both my computer and my phone kept giving me error messages that I didn't have any iCloud storage. How could that be? Both were new and don't they typically make newer models with more storage?

Either way, it took nearly 3 months and hours upon hours speaking with APPL associates to finally light upon the fact that my old 5-S had 64 gigs of iCloud storage. When we finally sleuthed out that the phone was the problem. Sprint balked at having to take the phone back. We had to fight with them for hours because they said we couldn't return a phone after 14 days had gone by.

Now, they have agreed to change out the phone but only at considerable cost and inconvenience for us. I'm continuing with Sprint for the meantime since my boyfriend already has 5 other lines on his Sprint account.

HOWEVER! No one cared that I have been doing NOTHING but struggling with my phone for 3 months and it was the sales person's fault because I told him I wanted the phone with the highest amount of memory, but he still sold me one that had practically no memory.

SPRINT is run by by a bunch of infantile dolts who don't know anything about anything. OMG! What a complete disaster.

As a former HR professional, I had the most egregious interview with Bob at the 3346 N Western Ave, Chicago store (shift lead role) yesterday.

From the beginning of the interview, he said "I don't know why I‘m interviewing you" no less than 4 times. He asked me what brought me to Chicago and then said I had qualification over those for this position. From the beginning of the interview he continued to relate my experience with his wife's employment situation. I nailed the managerial questions, and then there were questions he said "oh, I don't have to ask you this."

As a job seeker, I am as equally evaluating the company I am interviewing with, as well as being interviewed by the employer. I feel like I had no chance from the start, which is a very unpleasant place to be. I expect better than this! My valuable time was wasted!

Left $100 deposit when i bought my sprint phone at radio shack with post paid account. When my bill came in it was double. Customer service said it was because i had a pre paid service. I said i left deposit at radio shack, take deposit (no one pays a deposit on pre paid account) add to my account i pay the difference everyone happy. NOOO sprint says its in my contract they keep my deposit for 1 year. I said but i have same contract saying i have POST paid account. Sprint says they dont honor radio shacks contracts. I said then you can put my $100.00 on my bill then if contract is no good. Sprint says cant do that cuz contract says... a few months later i after problem with insured phone i tell them to shut off my phone. I got a bill A YEAR LATER for $600.00+ they said AFTER they shut my phone off at my request they could not get ahold of me to verify that i wanted to terminate my service so i owe them for 6 months of service. I only had service for 1 1/2 months of this 6 months. That was 5 years ago, PROBLEM STILL NOT SOLVED! NEVER SAW MY $100.00 ANYWHERE! As i see it THEY STILL OWE ME $100.00! SPRINT SHOWS UP ON MY CREDIT SCORE AS I OWE THEM!

Sprint
What can you say about Sprint? Some say it's the "company I love to hate" while others have said, "if only they'd..." (followed by any number of things).

When Masayoshi Son, the CEO of Softbank acquired the majority share of Sprint, many of us "loyal" unlimited data customers were hopeful it would mean deep new capital for the number 3 Mobile Service Provider. And we anxiously awaited the major overhaul and upgrade to Sprint's LTE (4g) network. Unfortunately it wasn't adequate.

Unfortunately, two and one half years later, with the upgrades mostly complete, it's data network and it's voice network remains only "OK". I never got full LTE connections within the house. In fact most of the time it was 3G connections at best. And voice remained just adequate with times having to move around the house or having to actually go outside.

So despite the vast spectrum Sprint holds in most areas, despite new LTE equipment placed in most areas, it remains barely OK. Of course, when outside traveling in or around an urban area, network connections are good to very good. Unfortunately, that doesn't make up for the lack of enough towers and equipment to send out strong enough signals to ensure LTE-A quality most anywhere.

As for customer service, I always had good to great experiences dealing with Level 1 customer service reps. And that includes the overseas CSR's I dealt with. They were usually decently trained and eager to help. Unfortunately any call going beyond Level 1 support never amounted to much satisfaction. Granted my calls beyond Level 1 were always about network signals and without sufficient towers and equipment, without utilizing all available spectrum, there was nothing going to happen.

Price wise they're certainly not the most expensive but they're also not the least expensive provider. Granted unlimited data helps as their single strongest marketing advantage. But if you can only get a 500kb connection, all the free data in the world in worthless.

While with Sprint I had 3 devices that required service due to hardware issues. With their insurance, I was always able to get a new or reconditioned device within 1-2 days time frame.

The biggest downside to Sprint and Verizon were their CDMA technology networks that meant your device was typically unusable worldwide. Yes, a few newer devices had some GSM capabilities.

I finally left Sprint after 6 years because compared to AT&T the price was similar (except for the dang data limits) and AT&T certainly had far better and faster network signals. Overall paying a bit more for enough data each month was worth it carriers when I could often get 30-35mbps download speeds with AT&T.

If Sprint ever gets their 2500mhz spectrum operating with sufficient numbers of towers and LTE-A or 5G technology then they again may be worth looking at for service.

Of course, network signals and speeds are very dependent upon the market in which you live. And the spectrum they hold in that market.

3 stars for unlimited data and effort.

I had sprint for 4 years love have them tell on day I paid my account online with a family members credit card it was his half of the bill I was trying to paid 40.00 to the bill instead sprint took out 360.00 out of his a account I was mad call sprint and told them they made a mistake I was on the phone with someone for 3 hours till she said I will make sure u get ur money back in ur account. I had 6 line with sprint now they email me ask if I will go back to them after this happened to me.

I am presently on hold with Sprint Customer Service as I am typing this review. I have been on hold for over 40 minutes. My first encounter was with a customer service representative that obviously DID NOT want to be at work on a Saturday morning. She transferred me to Kert, the manager. Kert, the manager transferred me to Theresa, the "TEAM" manager. Theresa the "TEAM" manager took my number and stated that I would be getting a call back within 24 to 48 hours.
The nightmare began when our children went in to the Sprint store here in Auburn, Alabama to lease the IPhone 6 and the Edge. My family has been with Sprint before it was Sprint, over 20 years ago. Every month since April of 2015 our bill has been inconsistent; as a result I have called Sprint each month with my bills laid out in front of me trying to rectify the situation. Last month in September, I was given the false hope that the bill would be the same each month. WHY would I believe this? I have no idea... But I was Praying that it would be true and all of my effort would finally pay off... it DID NOT pay off. I am back at square one with this company yet again.
Here is what I know, Sprint has Horrible customer service. And if another child damages another phone that child will receive a Trac Phone for the duration of this contract... so that we can switch to Straight Talk. The phones may not have all of the amenities of the newer phones... BUT... I LOVE the idea of knowing that the price is the same each month and it is cheaper for a family of five.

I switched from ATT to Sprint. The incentive was: cut your bill in half, plus $200 credit plus up to $350 per line, plus trade in additional phones for credit. This company has a limit of credits it will give your account monthly- even if your bill has an error. I have never done business with such an un-business like company. However, if you want to call and talk about your feelings, these reps can spend hours mirroring what you say to them-don't expect to receive the great deal your were promised I am on month 7 and think my credit for phones is not coming at all. ATT would have paid $400 for them...

I went online to shop for cell phones, picked my phones/promotions, went to the Westwood, CA store to get them before leaving town for the holidays but the salesman said the prices/promos weren't valid anymore but I'd run out of time and had to pay much more. The next day, I went online and those prices were still valid! I immediately went to a store, already out of town but they said I had to go back to the same store. I left messages there but no one ever called back so I called Sprint. I forgot my pin but he promised they could be returned when I got back up to 2 days past the 14 day policy since the store was closed 2 days over the holidays. But when I got back, the store refused and denied this.
I called Sprint and the salesman tried to trick me into buying more phones even if I cancelled, he got paid. I wrote emails and letters to corporate, called customer service, etc. but no one will respond.DON'T BUY PHONES FROM SPRINT, buy them elsewhere then switch your contract if you want Sprint.

Also be careful about insurance. This happened every time I bought a device. They add it without asking but you won't catch it until they send a bill - usually delayed - you have to call BUT they'll say it's removed, it will show up again! They won't credit you. They'll say they'll look into it and call you with a decision and you'll never hear back. If you total up $14 a month per phone they sell, this adds up for them. And our government agencies are bought off by their lobbyists so they won't do crap about it so all we can do is warn each other. BUYER BEWARE.