Sprint

I have been with them for years and now have 10 lines and will be switching due to the worst customer service of any company I can think of! They promise things, good deals for the life of the phone line and then add charges back on and say oh well. Then I recently climbed the chain to get some of the added back on charges fixed and they were going to do a monthly credit to compensate. Of course they did not and I am now on hold again and missing an hour of my life I can't get back. They will waste your time and efforts over and over again! This is coming for someone that has been with them probably around 15 years. Go with a different company!

When I saw the promo of what sprint have to offer, I went to the store and inquire about their promo. They approved me for 5 lines with a promo of buy 1 get 1 free. Since I have 3 more left. I invited my friends to switch their service to Sprint. We all got excited and went to Washington Square Sprint.The salesman told me that aside from buy 1 get 1, I will also get $100/phone 30 days after the actvation. So I said wow so you mean I will receive $400 because we applied for 4 phones and! Tab, and he also said that on top of $400, I will also get $250 on top of $400. So we all decided to switch our service. After a month, I sign up in Credit union so that they will deposit the $400 to my account. It took 60 days but they deposit the money minus $100 so I got $300, called them ad asked why is it only $300. They said the promo is max of $300 only. So i did not complain anymore. Next the bill that I got from the mail is different from the computation in the store, So I went to the store and they said that wait for another month because it was not credited yet. Came 3rd month, my bill is still higher than the store offered and my 2 friends were already not happy. I was about to invite more so I can lower my bills to my surprise, the new one I invited mad a bad comment about Sprint, She said " I will never sign up Sprint, they promised you many things just to get the sale but after that, they don't entertain your complaints. Next I called the Sprint Washington Square and asked then when can I get the $250. Each time I called or visited there, sales person pin point tp one another or they made excuses that the manager is not around or the person whom we purchased the phones was no longer working there. I keep calling and following up, the next thing I know, the manager was no longer there and new manager took over, called the new manager, he said he will review the video of what was really said during the first time we were there, He said to call him back in 2 weeks, Called after 2 weeks, other salesman made excuses that the manager is with the customer. So I asked them " am I not a customer, we bought 4 phones and 1 tablet. They got my contact number and told me that the manager will call me back, that was 2 weeks ago, Unfortunately nobody get back to me". They will said everything to make the customer excited and switched their service to them, after that they will ignored your complaints and you will keep calling and follow up until your finger broke maybe., then if you want to cancel your service, you need to pay the full price. Suck!

Lies deceit inconsistencies... These are the best and nicest words I could possibly give to this company. Thinking a company will upsell with. Pay extra data and will give you a tablet for the inconvenience on the phones that needed to be brought back twice from the batteries that can explode, sweet! Well no will just discount the tablet when u get the bill... ok, bought a device that I didn't want but sure. Then later on, go back to a Sprint store, oh wait that was a 3rd party affiliate that's wearing our uniforms representing our company, what they sign you up for doesn't count... thats coo that you signed up for the plan that was deal with 5 phone lines as I only had 2 at first, buttttt let's not charge you for that deal that was advertised and promised that the bill would be about X dollars as they couldn't compute the taxes. Well, again that was a 3rd party store and was told by an anchor store that we should have asked. So I was supposed know they have knock off Sprints? Trying to leave this company and have a phone unlocked has been atrocious. One person says Hey the phone is unlocked you're good to go to another company. The next one says oh no you can't because you still have an outstanding bill of your last month that has not been sent out yet. My question was how much is the bill? The response was I don't know I can't figure out the taxes, try calling us back again in the next couple of days. So this I phone my daughter absolutely needed continues to be held captive... bill paid in full, waited the 24-48 hour time span for them to unlock it, then was told hey wait another up to 72 hours and the request is in their system since the request only took 24 hours to be submitted. However 5 days prior to this call, was told I would have no issues changing companys... bless the hearts of all the representatives iv spoken with, for I probably owe each of you a strong beverage, and each of you owing each other strong drinks in order to deal with me from being misinformed after each conversation. Sprint, do your current employees a favor and provide a unison training which in turn may grant less irate costumers.

My bills have been double I have for devices three of them don't work and the only thing they can tell me is they need an update or I can pay $275 per device to go through the insurance. Everytime I call I get hung up on or I have to explain everything to somebody and they tell me that they will put me through to a supervisor then they hang up on me or they will tell me they are getting everything worked out they're going to place me on hold and then the phone begins to ring in somebody answers that knows nothing about anything going on. I was actually sold a device from a Sprint store that did not belong to a Sprint store they basically said the guy sold it to me out of the trunk of his car and that they would not warranty it because it was not their product. Unbelievable I do not know what to do I've spent 12 hours on the phone consistent hours and still don't get my problem solved. It's pretty much as if they are just toying with their customers and laughing on the other side. How bad can we make this guy's day that should be their motto. If any attorneys or anybody sees this they could help me out please I've got recorded phone calls I've got it all I have never dealt with anything like this this is insane to me I'm supposed to pay 400 a month and every month my bill is $600 - $800 for 3 phones and a pocket Wi-Fi. I have been calling them for the last 6 months about my pocket Wi-Fi being broke I can't get an answer or can I get any help I just get hung up on or rerouted to the next guy and then it repeats itself hung up on or routed to the next guy. Please please please do yourself a favor and do not go through Sprint it is not cheaper I used to be with Verizon and now my bill is over $200 more than what I paid with Verizon when I joined Sprint to cut my bill in half. Nothing but a joke

I made a big! Huge! Mistake in trying the 5 phones for what was stated by Sprint $100.00. And two of these really was not used! This was a scam! Allot of the people they have working at there stores and over the phones lie! And lie! To continue this scam! Every bill was over $200.00 or more! And they even cut off phones after a payment was made! They sent me a bill after I payed off the contract! For the amount I was told to pay, to end contract! They wanted me to pay more after contract cancellation, amount I refused to pay. I really feel the people that work for this company should take in account that God don't like ugly lies! You Shall Reap what you Sow, in Jesus Christ name.

Ive never delt with such an unprofessional and blantantly dishonest company. Im going to keep this short and to the point because I have far to many stories to share in this review. Service is roughly a 3 out of 10. Im constantly having to update my network when driving around town, my calls dont come in a third of the time and my messages get blocked until Im connected to some form of WiFi. Yet Im suppose to pay $188 a month for service? Calling into their customer service center is a nightmare, representative dont understand what your asking, they transfer you to a bunch of unnecessary department and plenty of the agents hangup on you. The information they tell you is never right, and you cant get high enough in the chain of command to actually get help with an issue you have. I wouldnt recommend this company to my worst enemy!

Dont join sprint! I canceled my lines and turned in all my phones but some how they are still trying to charge me for 3 phones! 2 which where already turned in and one which was my friends that she still has!$630 and they never transferred the money to her line instead they kept it all on my line so now I have $1280 in collections!? Ruined my credit! They wont help me out! They said its alresdy in collections that they cant do anything! Big scam! Dont join! No way Im paying that when I should be paying nothing! Thanks sprint you jerks!

I cancelled my line after 10 years of service on January 30th. I asked and they verified I had a $0 balance. So when I get a bill after being told there would not be any other bills, I threw it away, thinking it a mistake. It is July 4, and Sprint wants to report a $27 balance to the credit bureau! After 3 calls - one to the collection agency, who said to contact Sprint concerning the issue, the second call, in which the Sprint guy just transferred me to the collection agency saying they could help me.
The third call call (I found their call center is in the Philippines) took 30 minutes to find a reason for the charge. I am told there is nothing they can do - the new month began January 28th, and they do not prorate. The sprint employee would not see this until the first of the month. I found this tidbit hard to believe.
I put up with so-so service and questionable customer service for a cheaper rate, and now, after 10 years, there is nothing you can do?
Coming in at the lowest rate is not always the better value. Think twice before switching to Sprint. If you still want to go with them... reconsider. You will regret it.

My family had sprint for 9 years and hated every one of them.

I want to preface that I managed a customer service department for a large company for 3 years and am very familiar with how one operates. Moreover, from a customer's side, myself, I have never once in my life not been able to reasonably conclude an issue with a company's customer service team before dealing with Sprint. This company is an actual SCAM. Here's why:

Over 2 years ago we upgraded our phone lines and added a protection plan to one of them. We got a defective phone (charging port and camera - hardware that should have been warrantied by Samsung), yet despite the phone's warranty AND the protection plan through Sprint, we were still charged to repair it. No sign of water damage or drop damage, yet we still got the bill. Decided right there to cancel the protection plan since obviously it was useless and didn't actually protect anything. We called Spring and were assured it was cancelled. A few months later we still noticed it was on our bill and we were being charged $13 every month for something we had cancelled. We called in another 3 times over a 2 year period to get it removed from the bill, always being assured it was removed, and yet as of this month the charges were still on the bill. Customer service refused to refund the money.

Fast forward to a few months ago when I broken phone forced me to upgrade again. The Sprint team couldn't set up the phone correctly for various reasons (scanning the wrong phone, charging the wrong account, etc.). Their incompetence forced me to sign 2 separate agreements before they got it right. Of course, by the time they did get it on the correct account, the agreement was for the wrong price and I yet again had to call customer service and get it corrected. Did that work? Of course not. It took a trip into the store for them to adjust the price of the phone to the correct amount.

If that wasn't a poor enough buying experience, I also found out that they were charging me for a protection plan I specifically said I did not want. Looks like they forgot to remove it when they had to have me re-sign the second time. Tally up another call to customer service to fix their mistakes and remove an unwanted protection plan (seeing a pattern yet?). IT GETS BETTER. After allegedly having this protection plan cancelled (and the line as a whole later on), we get an email congratulating us for enrolling in the protection plan. What?! Sprint will sign you up for anything against your will and without your consent to squeeze more money from your pocket hoping you don't notice.

Last month we tried to upgrade a second line. Best buy was having a great sale and we went there to purchase the phone. Sprint wouldn't allow the sale to go through. I spent 40 minutes on the phone with customer service in Bestbuy trying to get it corrected. How did that call end? Customer service told us there was no issue they could find, and if we wanted to buy a phone we should just buy it from Sprint instead - except they won't offer the same sale price as Best Buy. They literally stopped us from buying through a Sprint verified distributor just so they could get our money instead.

Here we are now today. After the Best Buy issue, we decided to call it quits with Sprint and switch to T-mobile. A few weeks ago we switched over all of our lines. I call today to cancel Sprint and am told it's already cancelled. Cool - send me a confirmation of that and we're square. I talked to 3 people including the Sprint customer service supervisor, Keisha, and was told that they can't do that. I explained that I have had to call multiple times to cancel services and was always assured over the phone it was taken care of only to continue to be riddled with unapproved charges from Sprint. This time around, I just wanted actual written confirmation that it was cancelled. That way, if I continued to be billed next month, I would have something to reference in my defense. You can only be scammed by a company so many times before not trusting anything they say.

NOTE: SPRINT WILL REFUSE TO GIVE YOU ANYTHING IN WRITING. They said I could assure my account was cancelled because I wouldn't be able to log in... well I definitely still can so now what? Customer service had no answers for me, were of no help, refused to give me any alternative routes to ensure that my account was cancelled, and hung up on me. Albeit I did lose my temper at this point, but when a company refuses to help you and continues to steal money from you over and over again, what other reaction can be expected?

PLEASE SAVE YOURSELF THE STRESS AND NEVER WORK WITH SPRINT. IF YOU HAVE SPRINT, SWITCH TO ANOTHER CARRIER. SPRINT IS NOT WORTH IT.

Honestly, I didn't want to give 1 star but there is no choice. I have experienced one of the horrible customer services till now. I have been trying to resolve the problem for past 4 to 5 months and still, no one has addressed my issue. First, the Sprint agent cut off my line without no reason and billed me almost $2500 to my account. Second, I had purchased the plan with BUY ONE AND GET ONE FREE, so I bought 2 phone and received 2 for free, the time that they disconnected my account without any valid reason and once I called the customer services department to active my account, which they did, but they disconnected my promotion. Now I am trying to resolve this problem and it has been almost 5 months, still, no one has addressed this problem. Every month I get the high balance and every month I have to give them a call tell the same story again and again. I am very very very very disappointed with the sprint customer service. Please anyone who is new to Sprint. Please be careful. My advice to you all is not to be a part of the sprint. I have already planned to move my account to different service once my contract is over. DON"T Fall under there flashy promotion which you all might suffer as I am suffering. I don't know what to do now. Please, I need some advice!.