Sprint

I wish I could leave a zero stars. Worst customer service ever. We bought our phones 2 yrs ago on the promo that sprint would pay off existing phone contract with Verizon. BIG MISTAKE. NOT THE SAME COVERAGE AS VERIZON. ALSO 2 YRS LATER, my contract with Verizon has not been paid off and my credit score has been dinged. We have called, and called and called. Sprint is exceptionally well verse and train all their higher up managers in the proverbial runaround. Each manager has referred us to another. Several have agreed they owe us and went it gets passed to the next level to have the refund for payment to Verizon approved, it has to go through ALL THE STEPS AGAIN and no manager seems to have the ability to confirm the payment and account adjustment. A catch 22.2 yrs later, No contract pay off to Verizon, no resolve even with all the transcripts of conversations of the agreed payoffs, etc, nobody but NOBODY will or can make the account adjustments.
Added frustrations. When the phones had issues, there wasn't a tech in Idaho to fix the phones without sending back to company and getting a refurbished back, we had to drive to Utah to get our phones fixed twice while sprint was waiting for a train tech to join the Idaho mess and confusion that is Sprint
NEVER NEVER NEVER TRUST SPRINT. ESPECIALLY when they say they will pay off your existing contract with a competitor. Or their service is a % of Verizon. Still a big gap in reliable service

SPRINT THE WORST CELL PHONE COMPANY EVER!
We have been with sprint less than 6 months, have paid our bill every month, this month they decided they needed to take our bill our 3 times from our checking account and on top of that they also debited 75.00 from our account as well. Our total bill due was $198.80 which they took 3 times... and then also $75.00 total that's $671.40. Now I don't know about everyone but we clearly can't afford to pay that for 1 phone bill. So when I called they said they would refund it to our account. Well they refunded 1 payment and the 75.00 but not till 5 days later and of course because i'm not rich the other payment was denied because I pay my bills to the penny like most people on a fixed income. Then they decided now that they still have 2 payments that we haven't paid our bill at all. So your telling me the $397.60 of our money that you still have doesn't cover our original bill of $198.80? How the hell is that. So now i'm calling again and the customer service rep has no idea what he's doing and just keeps telling me I was refunded everything I paid and that I still owe $198.80, wow just wow. So he says if I still have a problem I can file a dispute. I'm like ok well lets do that because i'm clearly not paying you anymore money, so they dispute lady calls me after 10 days and leaves a message that the when the bank retried the payment that was declined ( the now 3rd payment) they have that it was already refunded so it's still a wash and I still owe them $198.80... I indeed to cancel my sprint and I hope everyone else does the same. This is the most rude, unorganized, hateful $#*!s I've ever dealt with, and I sincerely hope they loose all their customers.

10/19/19
I was told for over 3 weeks that I was getting a refund for an inconvenience fee back on my bank card after an sprint employee told me I wouldn't be charged activation fees and I was charged for them. Sprint gave me credit for the activation fees and I was told by several people over the 3 week period "rest assured" your money will be back on your bank card within 72 hours. It wasn't and when I spoke to sprint over the phone just today I explained I had proof including (emails, chats, I even spoke over the phone and was told AGAIN the money will be on there 100% and don't worry!) Ha ha funny because then she ended up saying she didn't believe me even though I had proof of being told over and over again and even if she could help me she wouldn't! Rest assured sprint: As soon as possible I plan on going to T-Mobile especially after this terrible treatment!

My visit to the Sunset Hills, MO Sprint store on 10/10/2019 was the single worst customer service experience I've ever had, at Sprint or any other retailer. My appointment I made on the Sprint website was not honored, both the store and assistant managers were shockingly condescending to me, told other customers I was being rude and selfish and openly made me feel more like an invading enemy than a valued customer. I was given conflicting information, the managers refused to even consider that I was given wrong information by the sales staff and made zero effort to work with me on any kind of reasonable compromise in resolution. At one point, the manager and a technician were both trying to talk to me about two different issues simultaneously and when I pointed out I needed to handle one issue at a time because I can't hold two conversations at one time, the technician (who I was actively in a conversation with) simply turned and walked back behind the tech glass without saying a word, ignoring the fact we were in the middle of discussing my phone repair. This is how a customer can expect to be treated at this location, unless you're willing to simply accept whatever deceptive and misleading things they tell you at face value without asking questions and being a smart, responsible consumer.

We "leased" an iPhone from Sprint. After 18 months, I thought the phone would be paid off. Instead, they switched me over to a new lease payment that is double what I was paying for the iPhone on the original lease. They planned on charging me this lease payment for the rest of the the time I had the iPhone.

I feel this is fraudulent. I was never notified that the "lease" was expired and new arrangements needed to be made.

When I discovered the "new lease" terms and contacted them. They said I could make a one-time payment of $174 or pay 6 more months of lease payments at $30 to purchase the phone outright. I did not have a problem with this.

But when I asked if I could be credited the last 5 months of payments that they had been charging me for the $30, they said, no. That I had to continue to pay for another 6 months.

Ridiculus! I will never recommend Sprint to anyone. The service is very poor both in terms of customer service and dropped call service in the Southern California area. I have been a loyal customer for 25 years, and this is how they treat their customers.

I had a very horrible experience with Sprint. I am sharing my bad experience with Sprint to inform all customers of their unfair business practices.

You should be extra careful if you are leasing a phone with Sprint. They will change the monthly rate and plan mid lease and you are stuck because you are still in the lease. This looks like a trap designed to squeeze more money from the customer. If you decide to close the account, they may charge penalty, lease agreement amount, buying option amount... etc.

If you want to switch over to another wireless company, you may have to pay all the dues including fine and cancellation charges otherwise they will keep the phone locked.

Even if there are disputed charges, they will send it to collection agency and to the major three credit bureaus to make your credit report bad. My best suggestion to avoid this trap is to stay away from Sprint.

In store they do not fudge the truth, they do not talk around the facts - they flat out tell bold faced lies. You sign up based on these lies and you have to sign SO MANY documents to complete the process that you are too brain fatigued to catch all the fine print. I was fully aware that we were paying a monthly lease to eventually own the 5 new phones. But the promotional pricing on the service expires six months before the lease payments are payed out so now for 6 months 5 lines is going to cost us $420+ per month - I included a screenshot of all the times I tried to resolve multiple billing problems via SprintChat customer service.

Back in Nov 2017 I went into the sprint store because I was looking for a new phone service. They had a great deal advertised and it was just what I (thought) I was looking for. After several trips to discuss the costs and benefits I finally decided to sign up. The agent who helped me told me many times my bill was to be 150.00 with 3 lines unlimited, the phone and insurance and unlimited talk text and data. I left feeling really happy until my first bill came in. The bill was just over 200.00. When I called to inquire about the overage ( I just assumed a partial month was added due to billing cycles), but no the sales lady scammed me and totally lied to me and there was nothing they were going to do for me. I was not going to be helped, I spent several weeks trying to get the bill straightened out, but no one would help me. So I just had to suck it and honor my end of the deal... FOR 2 YEARS! Ok so I knew I was going to switch the second my contract was up. I have been paying the extra 50 some dollars Since November 2017. Tell me why, mid-contract, my bill jumped from 202 to 280? I immediately called and they gave me some BS about special promo pricing expiring. Ummmm Heloooo I signed a freaking contract! My bad I didn't realize I had to hold up my end and pay every month for the duration, but they are not beholden to the amount I agreed upon. What is even the point of a contract if they can charge me whatever they want whenever they want and do nothing to make the situation right? The customer service agent "re-worked" my bill and I am now paying "just" $5 more then the $50 more I was originally paying. So in summary I agreed to pay 150/ month, got scammed for 202/month, raised mid contract to 280/month and HAD to settle on 207/month? WTF is wrong with these corporate thieves? NEVER AGIAN WILL I EVER sign a contract with Sprint, EVER, PERIOD. Also I just want to say I have had cell phone contracts with other corporate companies since 1999 and the only time I had a overage is back in the archaic times of cell phone minute plans. DO NOT SIGN UP WITH SPRINT. THEY DO NOT HOLD UP THEIR END OF THE BARGAIN, BUT YOU WILL HAVE TO KEEP UP YOUR PART:-/

I switched to Sprint 2 months ago. Not only were we flat out lied to when we signed up in store we've also been straight up lied to by tech support and their billing department. We were told we were required to buy phone insurance for a minimum of 3 months, but when we revived our (2) Galaxy S10's and one of them had hardware issue 2 weeks later, we were told we did not have insurance and to contact Samsung. I was told twice by their tech support that they would send out a replacement over the phone and 3 times by the store they fixed the insurance issue. They did not put int he replacement order for t he phone once and told us it was on the way the second time and I found out that they denied the "phone that was on the way." I eventually got it fixed over a 5 hour phone call where I kept escalating it up the ladder and yelled at everyone I think worked there. We were supposed to get their unlimited premium plan for a discounted rate for the 1st 3 months, but that never happened and I've been trying to get our planned switched to unlimited basic for 2 months now and they still keep messing that up. They keep saying its fixed, but our bills and MySprint site says otherwise. I've been working on it today and it seems It's fixed, but it's been a real headache and draining. The service has been fine since now we roam on the tmobile network and the plans and phone prices are good. I would never use this company again or recommend it to anyone.

DO NOT SWITCH TO SPRINT. They have the absolute worst customer service I have ever seen in my life. I went to the tiffin oh store switching from t- mobile and it was the worst decision I have ever made. The customer service reps that work for the store in tiffin are awful just as well as the call support team. No one cares once you are locked in a contract. All they care is that they get the sale and your money. I was promised that sprint would have multitasking ( where you can use LTE and be on a phone call at the same time) and here we are months later and sprint will never have that capability.

To make matters even worse Sprint decided one day that they were going to change my plan without my authorization and charge me 30$ more a month just bc they felt like it. When I spoke with an agent on why this change happened they could not tell me. I have spent countless hours each day complaining about how each line on my phone cannot use our phone due to the service and they just give me the sad excuse that the area looks fine and pretty much I should just get over it. It has got so bad that I have had to file a claim with the BBB in order so have someone listen to me.

For anyone who us looking to switch to sprint please save yourself the pain, time and effort and DO NOT SWITCH.
Sprint locks you into a contract and even if you want to return the phones and be done bc your phone service doesn't work they want 3000$ in cancellation fees.

I am not one to complain but it has got to the point where people need to know.
All I could ever ask for is a phone plan that works and my calls don't fail every time. It is not too much to ask for a working service. I will continue to post bad reviews of this company everywhere I can and continue to call until someone listens to me.

So I've been a customer with Sprint almost 10 years. I have six lines on my account not once have I missed or faulted on any payments. So on December 20th 2018 I called in because my husband lost his phone in concrete and I knew he was on installment payments but did know for how many more months they had told me 6 months I had to pay 195$ I was fine with that but I didn't pay it because I wanted to see if the phone would turn up but it didn't so I call today December 28th to cancel out the phone and there changing The story now they're saying I have 11 months to pay instead of the six months they originally told me. I tell them since all calls are recorded for training purposes for them to go back and review my conversation on December 20th all they can do is apologize and they are not willing to acknowledge what was said on December 20th. They don't appreciate there customers and as soon as all my lines are out of contract I'll be telling them to take the $#*!en $#*! Worst customer service ever and their service sucks $#*!!

Their online promotions are total BS!
Don't ever switch services by calling their 800 phone number. It's a total skam bait and swith. I received a promotion in November which was there kick start program. They told me if I switch services I would pay $25 per line. I called the number on the advertisement I received which brought me to a call center in South Africa. I was told I would be paying $25 A-line for for phones plus $5 per month for refurbished iPhone 7. None of this was true when I received my bill it was over $200. The only reason I switch services was to save money. Now my bill is more then what I was paying before. I have the conversation recorded as I called from my work phone which I offered to send them, they said they would pull the tapes from the conversation on their end which would take 3 to 5 days. They still haven't pulled the tapes. I went to their corporate store to try to rectify the situation. I took off a day of work today to get this resolved only to be told by the staff at the store they cant help me and basically tough luck. Do not fall for their bait and switch tactics. It's a total scam and I'm now locked in for 2 years of this BS. I have never written a bad review in my life but I'm glad to write one now. Unbelievable!

I sign up for the kickstart program online with the supervisor that reassure me of my monthly bill. She said that I was qualified for the plan. I decided since my phone bill would be what I expected to get a new flash deal phone with her too for my new line of service. Then my bill came twice as much as I expected. I have been calling chatting online and no one can help me. I felt helpless knowing I am giving my money to a company for someone to say they cannot help me. I had to
Wait for the higher up dept to call me back. I waited since October 4 to get a call today November 26. To let me I did not qualify for plan I sign up for and I have to paid the termination fee the phone I got also the phone bill I did not agree on. It was my fault supervisor sign me up for kickstart plan I was not qualified for and my fault I had the phone pass cancellation dates. While I was waiting to hear back from them. Keep your sainty and avoid sprint. Associate are all on different pages and they want to help but really don't have the power to do so. Worst customer service ever.

Im sorry but sprint service Is terrible. I had been with them for a while because I did not want to go through the hassle of changing providers but enough is enough. They are rude, they overcharge me every month I had tons of dropped calls and so much more. I literally have to call them every single month to take unauthorized charges off my account. Please for the sake of your sanity do not ever get sprint! The other companies may be a little more expensive but its worth it!