Sprint

I have been talking with customer service every single month since January. I closed my account last January and they keeping send me bills in relation with the account. I have all the screen shots of the conversation with Sprint and in all the conversations they apologized and promised to me to solve the problems and nothing happen. This month I received a letter from collection in relation with the debt, I tried to call them and the number provided for the collection company does not exist. Of course I will not pay a debt rhat I not have and if they continue I will sue the company. This is unacceptable. This is the worst company in the US.

They have steadily become more difficult to work with. You can't pay your bill in cash at a store without a cash payment fee of five dollars for one. And they don't handle any problems in the store. They direct you to call the customer number. Seems rude. They say they handle repairs but they send the item out most of the time and they won't exchange faulty equipment any longer like they used to at a store. Maybe it's all so to the T-Mobile merger. I don't know but it's annoying.

Having been with sprint for approximately 20 years it's most definitely time to leave. Terrible service, terrible customer service. I was put on hold for the answer to a question I had just asked, but couldn't hear. Instead of repeating the answer I got, hold please. REALLY? And the music was as terrible as everything else. I literally muted the music it was so bad. I'd rather keep checking for a human, than listen to crap music. Sprint, you are terrible. Quit pocketing your billions and hire qualified personnel! I'd give zero stars if I could.

Wait times are horrendously long. Customer service is usually polite but I always get someone who's outsourced so there's inevitably a language barrier. Calls take way longer than they should -- the last two calls I made should have taken 15 minutes, tops, but they stretched out to 45+ minutes. Seriously considering switching my service because I am just so consistently frustrated.

I was in the sprint store in Mesquite, Texas. I simply needed a phone cover. I was told by the manager, as it turns out, that I had to upgrade just to get a new phone cover. I have been with sprint for over 15 years. I realize this seems trivial, but it shows the lack of integrity by the entire company. PLEASE... PLEASE... PLEASE... DO NOT USE SPRINT. This is but a small example of their character, or lack of it. Sprint is horrible. They hate their customers. Do yourself a favor and use someone else. I will as soon as I pay off the hundreds of dollars that I spent on their devices after I have spent thousands over the years. Sprint is dishonest and will steal from you. Absolutely, no integrity. My latest example is just one of many. I tried to reach them, but somehow their system is always "unavailable".

How diappionting given mislead and misinformed information. For my daughter deployed. Customer service given different info. Did even fix the problem was you pay all the money. So she can come home to base with a working phone active so as you pay right? Sprint That so disappointing! Sad more than mad. T-Mobile will suffer from your actions! That little money is worth your. Reputation.

I have never in my life received such bad customer service! Mind you I always give 5 stars to a business or left it alone. Well my story is ongoing for almost 3 mths since I did a trade in at the store. The store told me once I received my new upgrade phones to come in and return. I did just that and they stayed that the store wasn't doing the returns that I needed a "return kit ". Well return kit was sent to old address and didn't find out to several calls latter and debit on close to 400 for holding phones in my possession until Sprint-T-Mobile got their act together. I was promise a refund and call Back with 1-2 weeks after phones were returned. I even called to see if they arrived bc 1 mth had passed! They were received and new CSR stated refund would be there on next billing cycle. So again believing them with all the fake apologies, I waited until I was charged my monthly bill and still NO REFUND! So, I call one last time and now I get a new story ( can you imagine!) CSR states return code was entered wrong. Which makes no sense -sense I returned my item. So since there is no way to shorten this story. I'll end by saying. Worst experience every for me. Very dissatisfied with whole process and I will be disputing with my bank, canceling service for good, and telling everyone possible to STAY CLEAR of Sprint -T-Mobile conversion!

I just wasted 40 minutes with THREE separate Sprint clowns, all asking the SAME questions I had just detailed. I give up. After 8 years, I'm switching...

I've been with sprint for over 6 years and I'm done at this point. PLEASE don't waste your time. I returned a phone and have been being charged for it for a few months. I was informed that it may just be sitting in the warehouse and may have not been processed yet and here I am, about to make another payment on a phone that I don't have.

Sprint is the worst. Don't go with them. I got into their trap. They make you get into a 2yr contract

Purchased sprint phone service 2 months ago have been lied to and mislead my rate is not what I was quoted at purchased the quality of calls is unacceptable told it would be better now with t mobile untrue customer service needs to be contacted several times due to poor customer service people made several calls been on phone many hours no farther ahead with my problems it as if they do not care looking to go back to at&t

Offered me two promotions last year and have not honored either of them. Bill has been wrong every month and today they said you were never eligible for a promotion and theres nothing we can do. I joined a contract with them under false pretenses and they have treated me as if I were a liar or stupid ever since. Awful company, will get out as soon as I can.

Do not sign up with Sprint they will rip you off I had an account they were charging me $200 a month for four lines when I was out of contract I canceled the account but then they still wanted to bill me after I paid everything I owed

Every month I have to fight with sprint to understand why I am being charged between 230 and 265 a month for one phone promoted at 35 a month but I get charged 56 a month PLUS TAX again monthly after I paid 190 in taxes up front for my devices a FREE tablet that is costing me 50 a month and a sprint drive 5 a month plus 15 extra I wasn't told about for 2 gb data at time of purchase That is seen as a LEASE in my bill. Then They add 7.99 participation fee almost 50 in more taxes and billing charges surcharges and taxes and I literally pay more for these devices than for my car payment and full comprehensive insurance each month and its not what I was told up front and 3 x what I paid for similar service and devices thru tmobile when I switched and now t mobile IS SPRINT but I dont see anything resembling a change that indicates any benefits if the merger I still regret going to sprint and cant wait to end the contract I was told I didn't sign up for for service and am trying to find an alternative carrier who isn't going to keep billing me 10 full pages of fees serves discounts taxes participation fees flex spending limits confusing promotional discounts lease options and on and on and on with no clear ability to see how they can justify 240 a month and more for 1 device 1 FREE tablet and unlimited data on one device. I am 65 and paid 35 for 2 lines of unlimited data before sprint. Someone needs to investigate these corrupt greedy ceos and their abusive deceptive billing practices

Good afternoon to everyone that work for the Sprint Mobile Cellphone Company Customer Center. I do hope that all of yous will have a very wonderful Monday ok smile. In ending I want to tell all of yous that Sprint Software Support person name Ashley was so very very very Professional Helpful and very Caring when I called in to ask her to delete one of my phone links that I wasn't using anymore and she did very very quickly and successful ok smile. Last of all Ashley has very very very very Excellent Communication Skills and she loves her job too and JOB WELL DONE ok smile. Now from both of us to all of yous Ashley is always a very Positive Representative for the Sprint Mobile Cellphone Company that she works for day in and day out and all of yous take care smile.
Sincerely
Angela Hansen
Morris W Conway Jr

If I could give zero stars I would! I never leave reviews but after my experiences this past week I feel that I must! I had to speak with 4 different reps over a span of 5 days JUST to get a line cancelled, but was informed it won't take effect until OCTOBER we're in AUGUST why can't the line be cancelled by the end of this month or at least the beginning of September?! So I have to pay for another line IM NOT EVEN USING & during this time I also wanted to pay off an accessory I had leased - upon confirmation today (this payment was done Monday) I find out that they put the money towards my entire bill and not the accessory itself so it's showing that I still have to pay each month for it. Come on Sprint I asked for a simple thing. & to put the icing on the cake I tried to change plans since We now have only 1 line and qualify for the $35 55+ plan they're telling that's with T-Mobile only... BUT YOU GUYS ARE MERGED NOW? && another line I had on this plan wanted to switch to T-Mobile and encoubtered problems trying to transfer the Phone number over - BECAUSE THEYRE NOW MERGED soooo? What are you guys telling me? Are you merged or not? Sprint has a bunch of morons running the customer service lines it's ridiculous- I'm not asking for much just pay off my AirPods & cancel a line. I already returned the device to you so why keep charging me for services I'm NOT USING. Seriously, I'm cancelling my account after this and switching to T-Mobile brand new.