Sprint

When i returned from my service as a united states Marine in 2010. I was looking for a wireless service provider to connect me to my family and friends in my community. After much thought and persuasion from others to actually get a cellular device. So in 2012 I decided to go with Sprint due to their cheep plans and flexible payment options for devices. I have had nothing but issues with this "service" over these past 8 years. Trying to be a loyal customer with hopes that the promises of better coverage would materialize has brought nothing but grief, frustration and overall disappointment. Besides all of this, My service was disconnected due to non payment after a month on 5/03/2020. 1 month prior i had received an email which stated a guarantee that no ones service would be interrupted due to the COVID-19 pandemic. This was not the case so in order to reconnect with friends and family during this difficult time i was forced to pay a past due amount of $98 to get my service reactivated. This is absolutely unacceptable on a big companies part to pray on people for their financial instability during these trying times. I am preparing a petition to boycott sprint as well as putting this same review on ALL social media sites to get the message out. Crooks!

I had issues when my due date was moved to the 5th instead of 13th. Had been paying late. Contacted sprint may 2020 to see what I could do. May bill was paid. Cycle change and now sprint is billing me again for May and June making my bill $324.24. This changed how my bill looks since they change my cycle. Sarah V. Executive Services Analyst Had refused to go back and look at conversations I've had prior to making changes. All she cares about is making me pay for my May bill. I even provided screen shot were customer service from sprint said I paid 5/11 yet they refuse to fix charges. Instead she mails me bill which I didn't ask for that. I said provide charges and payments as I know I didn't have past due in May. They refuse to go back to conversations I had. All they keep saying is I changed my cycle. If I would have bee. Told changing your cycle we are charging you double I would have never done it.

Sprint customer service personnel will tell you whatever they need to get you off their call line. I have been calling in every other Tuesday trying to get a equipment refund for leased phones for 2 months. Every time I call I am asked to be patient, or they tell me that they will investigate and call me back in 2 or 3 days with an update. I never get a phone call or a refund. The equipment was returned and in their possession 7 days prior to Sprint taking $580.25 from my account. My recommendation to all who read this would be to think long and hard before you get Sprint as your provider. As I write this review I have been on hold waiting to talk to a supervisor for over 20 minutes.

I took out 6 phones and had an 18 month plan. Once I finished paying for 18 months I decided I didn't want to stay with Sprint because of coverage issues. I come to find out that if I want to keep the phones I have to "pay off" the phones. They tell me I can pay it off in 6 more monthly installments so that I do not have to come-up with all the money at once (since it is 6 phones). Funny thing is, they forget to mention that my discounts had all expired and that I won't be getting any discounts. My bill all of a sudden increased by $200.00. Unbelievable. It is all a scam. They give people new phones and discounts to make people think they get a good deal but if you don't get good coverage and do not want them as your carrier you are practically forced to either give back the phones that you paid for for 18 months or upgrade and stay with the company (unless you have a $1,099 spare change lying around during a pandemic like in my case). Sprint, wow, I just can't believe how low the company stoops to make a profit. No wonder more people are choosing to go with pre-paid plans.

I ordered a new phone and was told it would come with a SIM card. I got it the next day which was expected but it didn't have a SIM card and getting one ordered was a very horrible and difficult experience. It wasn't supposed to be hard but after 8 days, and over 10 hours of talking to their so-called specialists, who I couldn't understand and they didn't seem to understand me or what I needed so they kept transferring me, way to many times to count. I still don't have my SIM card after being told numerous times that it was ordered and on the way. Their employees don't seem to be on the same page and I got really frustrated by having to keep repeating myself.
Last night I talked to 2 women that seemed to understand what I needed and were great. They ordered me a SIM card with expedited shipping. So I still don't know if it will come but I'm really hoping so. They should screen their employees better because I was told 3+ separate times that a SIM card was on its way and it never came. It should have been easy because it was their mistake and everything about my order should have been filed away and obviously there filing system needs a lot of work. I have a new phone that all I can do is stare at and I am not happy with sprint. I understand about the COVID-19 but I have had plenty of problems in the past before that was an issue, but those problems would have to be in another review. I've been with sprint since 2004 but if I don't get my SIM card I am done with them because I shouldn't have to be stressed about something as simple as getting my phone going.

I was with sprint for 18 years, had a family plan with several lines, 2 kids out of college and decided to explore other options, the lease options were expensive, I didn't need anyway So I called customer service to ask what my charges were going to be if I I transferred two lines to Staight Talk, after THAT I was put on hold for hours on end, transferring me to different reps. Over 3 thousand dollars later, I never heard of some of the charges or lines that they told me about! They are nice if you can understand the CSR, but if you ever try to downsize and cancel the account altogether. WARNING
Corporate greed, they will get every penny from you. Good companies should support loyal customers who are trying to find inexpensive carriers, with less lines. Leased phones are horrible, especially with Sprint, you'll never get out until YOU PAy!

I just want Sprint customers to be VERY careful and aware that they are notorious for taking unauthorized charges out of your account, and they'll do it over and over and over until you figure it out.
I purchased a phone in 2014 and did the two year payment plan, so there is a subsidized phone charge every month for 24 months that is supposed to be there. In my case (and based on my research MANY others) they continued taking this charge out of my bank account for almost 40 extra months. Because by the time the 24 months hit, I was so used to having the bill be a certain amount, I totally forgot to check that they stopped taking this money from my bank. It wasn't until a deep dive a few months ago that I "accidentally" figured out that they had continued taking out these fees. I was livid. They tried to say that because I didn't find out they were taking unauthorized charges that I was therefore authorizing them to take my money. WHAT?!

Anyway, they tried to say it was just a glitch on my phone's account, but my husband purchased a phone one year later, and they did the same exact thing. I've read many accounts of similar issues, so I can see the problem runs rampant. I imagine to date they've likely made millions of dollars off this across the many customers they've had.
The lesson here is you MUST babysit Sprint, and make sure every bill and every charge is accurate. Our total of unauthorized charges over the years amounted to over $700, and in the end, after much back and forth, and climbing the ladder of management, they FINALLY issued a check to my bank account in the full amount.

First they offered me a $250 bill credit. Next they offered me a $480 bill credit. Then they offered something in between. I was assertive but not angry and said since they took the money from my account, my bank account is where the money needed to be returned. Eventually they did agree, so I'm here to let you know to babysit what they're charging you, and when they start offering partial restitution, be careful what you settle for. Just remain calm but assertive.

A fact worth noting is that even though they have it somewhere in their paperwork that if you don't find the mess-up soon enough, they somehow get to keep this money (nothing more than cheating you out of money in my opinion) - when they take unauthorized fees from your account no matter how short or long they do it, it is STEALING. Stealing is taking something with no intent to return it, so when they refuse to repay what they incorrectly took, they have effectively stolen.

Boost mobile is sprint and the customer service is worst than trump! Were called n words ignorant and dumb. Outside that they activated my phone in customer service if i hadnt called to figure out why text message didnt work id never know it was activated incorrectly. Long story short a sprint rep found and fixed my issue she sd ill give u 10 dollar credit so when bill due i tried to get them to give the credit they got rude beligerent everybody is they own boss 1 guy sounded high and kept slurring and then kept speaking foreign then sd hes black after i sd u cant talk to me any kind way i want your supervisor he sd he is the supervisor kept talking gibberish and to me rudely slurring like hes drunk then hangs up. We spend our money too and ive been with yall 12 yrs but thanks best believe im getting a lawyer and new provider. Hire american cuz this arrogant ignorance from wherever is just crap! N issues still not resolved!

Sprint has been the worst. Company I have ever had to deal with. I would give them 0 stars if it was an option. They offered promotions when we first signed that "expired" and we were never told they expired. If ever spoken to on the phone they were always short and never any help with explaining or helping us understand the bill. This is why we switched to Verizon, we were explain everything about our bill before we signed, had wonderful customer service, and Verizon has made us so happy in the short time we have been with them. The bill is only about $10 more per person but is well worth the money to get the new phone, unlimited service, and much better customer service. They even offered an inconvenience credit when we had issues getting our phones and bill right. Sprint has never offered this nor given a first time fee waived. They come up with charged ive never seen on any other network and are no help when we had issues with our phones, service, or bill. BY FAR THE WORST EXPERIENCE IVE EVER HAD!

Ever since I upgraded my phone in Sprint store in Cali in 2017, I have had nothing but problems. 1st of all the leases were put on the wrong phones. 2nd after the fires in 2017 one of the phones burned in the fire along with my family's house and they continued to charge me for 4 phones when I only had 3.3rd my bills have increased from 180 to 351. Because they are always finding some way to get more $$$ from me. I have called and chatted with customer service for years and all they do is mess things up more! I ask them to make changes to my bill to lower the monthly bill but guess what it never truly gets lowered. So apparently my bill is 174 without taxes, with taxes it 211, I'm still paying a ton of money for nothing but horrible reception and horrible cell service and the most horrific customer service I have dealt with. Their "taxes" is just their way of secrecy stealing more from you. I'm done with Sprint!

Poor Customer Service, Poor Reception, Poor Network. Failure to follow up with me after I spent over 20 minutes explaining the following issues, billing, poor reception, dropped calls and troubleshooting. After a week and half I called back to follow up and was told the phones were not switched to the 6 month plan so we can keep the phone. The agent said she updated the plan and backdated to September and the 6th payment will be in February 2020 along with a credit.