Sprint

I received text that I was past due I called them and told them I paid my bill 9/5 and had a confirmation number and also checked with bank and they had received a payment from bank because I paid online, sprint (and Peter) said that I still was behind payment and if I didn't pay by the 29th they would cut my phones even tho I had no clue of the payment they said I owed he said because I didn't pay he said it was on bill online, I said I get paper bills and its not due until oct didn't matter so I guess you have to guess what you owe and then they fretted you to take away phones. I paid by phone with card and then I get my bill which is showing the same amount on bill I'm not going to pay twice. It was on Oct bill so why the fret

So I had paid unusually high prices on my bill after being quoted 55 dollars per month per line when 2 or more lines are purchased under a 2 year contract with the phone prices being discounted at the online store. After finally getting access to my bills online I called customer service to find out why I'm being charged more than the advertised price. There answer was that sprint will charge you $25 per line per month for having a discounted price. Essentially there are no discounts, if you signed up for anything under there regular prices they plan on charging you 25/month until your term ends.

Customer services answer to my grievances was to sell me two more leased phones for 5 dollars per month per phone and start paying lease payments on the phones I already have, because it was a shorter term and I would end it earlier but essentially pay more as time went on.

Do not ever join Sprint, after my term is up I'm going to a competing pre paid plan and just save the money.

**WARNING**DO NOT SIGN UP WITH SPRINT! *Beware of their scams!* Sprint claims to no longer have contracts but that is false! My husband & I tried Sprint & after 3 months of terrible service and numerous complaints, there was zero resolution & we had no other option but to switch carriers. Please note we live in central Phoenix & they kept trying to blame the trees. While in the process to switch over to another carrier we both received texts from Sprint asking us to return our phones (which we were leasing) & so we did. A couple of months later we get a $1,100 bill. They are claiming we never sent our phones back. So after a month of calls, store visits and getting the bank involved (since they just charged our CC on file with no authorization) they decide to do the right thing and agree the phones had been returned which we had proof of all along via the tracking number. BUT that's not the end. They credit us a measly $300 for 2 brand new iPhone 7's and now are charging us $800 for breaking an "agreement" which was to lease the phones... which WE RETURNED. No one ever mentioned this "agreement" to us... not when we signed up, not when they text us asking for the phones back, not when we went into the store to return our phones and not when we called to get the shipping labels for the phones. We were under the impression that the lease agreement was over once we returned the phones we were leasing! And that's what they lead us to believe. Bunch of liars and scammers is what the Sprint company is all about. Please do not bother with them they will try and screw you over too and saving $20 a month is not worth the $#*!ty service they provide. ***ALSO if you read the fine print on their "agreement" you will see that after 2 years of paying off the phone you are leasing Sprint STILL OWN IT!*** What kind of BS is that!?!? AVOID THE NIGHTMARE! Between the terrible service, way they treat their customers and their employees I CAN'T believe they are still in business.

No value placed on the customer. It doesn't matter how much money you have paid them over a 2 year plus contract. The only customer service they provide are what their software templates provide. No human insight considered at all. All sites that have consumer reviews for Sprintt have one star. They do not allow you to speak to a supervisor, which is ridiculous. They are not above lying to you to deny your request and do not show any concern if you mention going to another service provider. This company is so heavily outsourced that you never speak to someone in the United States unless you go into a store. Take American jobs and show us no care whatsoever. I've found better customer service at a fast food restaurant with a bill totaling less than five dollars. Don't pour money into this company no matter how good the price is because you will pay for it in service. You get what you pay for.

If you care about ethical business practices, do NOT switch to sprint. I was with T-mobile for 7 years and switched to avoid increases in data plan rates. Worst mistake. For 2 months in a row I made arrangements to move my automatic drafts to the 1st and for 2 months they erroneously withdrew money a week early. After accruing $35 in fees the second time, I asked them what they were going to do to fix their errors. They agreed to credit back my payment, but in 3-5 business days, which did NOTHING to help my financial situation. They made no effort to credit the $35 penalty, and no effort to keep me as a customer, after speaking with 4 different representatives over 2 hours, which I don't think I've ever had to do. T-Mobile has terrible coverage, but at least they 'care' about doing right by their customers. Now I'm stuck in a lease (after having traded in a perfectly good iPhone 6 to avoid an installment plan and thus a lease!) And they are refusing to take back the phones and cancel a lease that I'm not even supposed to be on. I just want to be done with what is, in my experience, the worst mobile phone company with the worst customer service, and I have no options here.

I leased two phones from Sprint. When I leased my phones they told me it was a different price in the store them when my bill came. They partially adjusted the monthly fees. Two years later when I wanted to buy out the lease I was kept on the phone 3 separate times for no less then an hour. I was told I could pay off my lease and have it added to my bill. This never happened over three months. They quoted me a price and I kept a copy of the chat on the 4th interaction. On the 5th call I was told I had to go to the store. I brought a copy of the chat and they still did not honor any of the terms that were clearly stated. The salesman actually tried to talk me into submitting a request and not closing out the lease so they could keep billing the additional monthly fee. Don't believe anything they say!

I am going to be honest. While my phone was on the only complaints that I can say that I had were the long waits on the phone or in the store for customer service. I was more than happy with my cell phone service. When I decided to turn off my phone I spoke with a customer service rep who provided me with two options. I decided to go with the second option with payoff of $187 due the first week in April. I received my April bill the cost $271. That is not what I was promised. So I call the 1-800 and I spoke to rep. They deducted $36.00 from the $271 because they admit I was charged a reconnection fee and I never reached out to them to reconnect the phone. My balance now $235. The rep said we are going to conduct a further investigation and listen to the recording of the conversation where the rep told you it was going to cost $187 and they provided a case number. No one called back so I called Sprint again. I tried to give them the first case number they did not want it they provided a second case number after I had to repeat what I told them with the first case number. With the second case number I asked are you sure someone is going to call because no one called back when I was given the first. They insisted someone will call you tomorrow. You can imagine no one called. Now I get a collections letter in the mail. Mind you Sprint said not to worry about this because the matter was under investigation. I called a third time this time I insisted that I speak with a supervisor. When I spoke to the supervisor they admitted that the first person made an error and they are going to reprimand the agent but the $235 stands. What makes me upset is you have documentation that your agent made a mistake and you are not willing to make it right for the customer. Bottom line is DON'T BELIEVE WHAT THEY TELL YOU OVER THE PHONE. THE CALLS ARE RECORDED BUT THAT IS ONLY FOR THERE CONVIENCE NOT THE CUSTOMER. I work with people everyday and mistakes happen. When they do you need to make it right for the customer but appearently Sprint does not feel that way.

My husband has been a customer for over 6 years with this company and have continued to experience inconsistent billing, unprofessional customer service(when you can get to a live person) and very poor service. They don't have 24 hour customer service/ chat like their website says to get help and they are never responsive. This company has not learned the meaning of exceptional customer service. Apparently this is why they offer so many deals to get you to become a Sprint customer. Save yourself the headache. Yes, they may offer you a cheaper plan, but you get what you pay for! Spend the extra money and choose a better phone carrier other than Sprint. BUYERS BEWARE!

Unreliable and never follow through with promises! From day one of starting Service with this company, I have been lied to! When I started services the representative told me that I should have excellent signal because they feed off of the same cell towers that Verizon customers feed off of. Well my signal was terrible! I always had one maybe two bars at best in very populated city areas! When I would call their customer service department with any kind of issue they would always make a promise the they would never follow through with! And not only that, but when I would call back to follow up with a promise that was made to me, they would always reply back with something along the lines of, "Hmm. I don't know what that representative was talking about or why they would promise you that because we don't do that..." Or they would say they were going to do something and never followed through with it. Example would be; I had asked for them to pull a phone call of a promise that was made to me on a previous phone call and the representative said that he would put in the request and get that started. Well, a week goes by I didn't hear anything so I called back and talked to another representative and she said I don't know why but he did not send this request up, so I will do that now and make sure this gets done for you. So now here I sit, still no responses, no phone calls and no emails and still yet broken promises! Another thing is I was told that my bill would only be $63 a month, but I ended up paying over $100 a month for their services that were crappy. No one there is on the same page, no one knows their head from their tail. In other words their left hand doesn't know what their right hand is doing! Please do me a favor and save yourself the headache! Hope this helps you all, I strongly strongly strongly strongly do not recommend this company ever, to anyone!

I was tired of paying big money for Verizon even though the Service was excellent! I switched because I fell for The Sprint vs. Verizon advertising claim! What a joke. The rep told me that Sprint would pay my last Verizon bill, told me they could switch over all my contacts, told me I'd get a $50 rebate on first bill etc. etc. Etc. All BS! Was told several things that weren't true. The signal is terrible. I lose signal all the time and I live in a city with a population of over 130,000. With several big cities nearby. I would hope their signal would be close to as good! NOT! When I am talking it sounds like i'm in a tunnel half the time! All I can say Is don't do it! You'll regret it! Sure you get Unlimited Talk Text 10 GB and free Hotspot. If it dosent work half the time what are you really getting? SCREWED, that's what!

Class Action lawsuit should be filed. False advertising, material misrepresentation and fraud. Sprint customer for ten years. The company has the market, lead customers in with deals but low and behold you didn't read fine print on 4 advertised deals and get nothing. I brought three people from Verizon- NO DEAL and NO DISCOUNT. One bought Iphone 7 so his wife get IPhone 6 free and it's still on my bill and they won't stop charging me for it, then charging me a late fee. Class Action orif consumers would shop elsewhere and give another company the market they may be able to offer better rates.

My husband took Sprint up on their trade in your iphone 6 for a iphone 7 deal, with no monthly charge back in October 2016. He got the new phone and returned the old phone to Sprint. In November we noticed that we were being charged monthly for the iphone 7. My husband called and was told he would receive a credit for the false charge next month. Next month comes around and the same charge is there, my husband calls again and is told the same thing. In January we find the phone bill is still wrong so I called. I was told we would receive a credit and next month it would be correct. I received the next months bill and found that charge was still there. I finally found an email address *******@sprint.com that got an actual person to call me (instead of waiting on hold for 10-20 minutes). He told me he would fix the issue and not just give me a credit. He followed up with me once it was done, but I didn't hold my breath it was over. Next month the phone bill was still wrong. I sent an email again to that email address and got a completely didn't person who called me (she was incredibly rude). She looked into the matter further and found out that the warehouse never received the phone and that is why we were being charged. My husband was told the phone was received when he called back in October/November. It was never mentioned to me that the phone missing was the issue for this screw up. I then asked to speak to a supervisor because I wanted someone who could actually do something about my continuing problem. That is when I got Ryan *******@sprint.com, who offered me a deal. It was my understanding this was a bulk amount for the phone missing to be credited to my account because there was no other way to wipe the missing phone from the records (a phone that we turned in). So I agreed to take this deal, after I asked him to confirm that my phone bill would go back to the amount it used to be monthly (around $158 for 2 lines and an ipad). Then yesterday I see my phone bill still has that monthly charge for the iphone 7. I contact Ryan and he said I agreed to this monthly charge, which I certainly could not. I don't owe Sprint any money. I've been a good customer and have tried to solve this for months now. They refuse to wipe that monthly charge so I want to spread the word of the bad customer service I have received and the false charges they are trying to get away with. The email correspondence with Ryan is infuriating, but I refuse to get on the phone one more time with them. I plan on leaving Sprint because I have no obligation to stay, but my husband has to wait for his contracts to run out.

I bought a phone from Sprint (in store)at Christmas time and they have a special going for a free VR headset for new customers, it was a day or two after the promotion but they said that they had extended it, all you had to do is call this # in and give them the information and they would send it to you. After getting the phone and making several phone calls to try and get my new VR headset that they said they did not have it in stock in store i was informed that that was the store's responsibility and not there's. So to make a long story short they screwed me out of the VR headset in order to get my business. So if you go to Sprint to get a phone and they say that they don't have the product in stock on hand for you DON'T SIGN ANYTHING! It's a scam to get your business and once you signed up their opinion is sorry for your loss. SPRINTS WILL SCAM YOU. BEWARE!