Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Spotify

SpotifyReviews 238

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Spotify?
grey stargrey stargrey stargrey stargrey star

Spotify Reviews Summary

Spotify has a rating of 2.6 stars from 238 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotify most frequently mention customer service, credit card and family plan. Spotify ranks 3rd among Music Discovery sites.

service
75
value
72
shipping
25
returns
27
quality
70

We monitor reviews for authenticity

New Zealand
2 reviews
0 helpful votes
Follow Laurent M.
Unfollow Laurent M.
Share Review
Report Review

Great Music app
October 11, 2017

Love this app as you have music on the go, love it every bit! You can customise your music preferences as well as listen to music offline when you are a member that subscribes to the services.

Date of experience: October 10, 2017
California
7 reviews
4 helpful votes
Follow Katrina L.
Unfollow Katrina L.
Share Review
Report Review

Daily Necessity
October 10, 2017

I love Spotify so much! I've been a loyal listener for about 4 years now, and they still find ways to improve my listening experience. If you haven't listened to the curated playlists that Spotify makes for you, I definitely recommend it. I've found so many new artists from just browsing Spotify.

Date of experience: October 10, 2017
Virginia
2 reviews
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

Love this service
October 10, 2017

I usually can find whatever song I'm looking for and the audio quality is excellent. I like creating playlists and have them show up on all my devices.

Date of experience: October 10, 2017
Wisconsin
2 reviews
0 helpful votes
Follow Brandon B.
Unfollow Brandon B.
Share Review
Report Review

Amazing
October 2, 2017

Spotify so far has been the best choice for music on the go for me. They allow you to download playlist's and listen to them offline for a small fee that is. But it is a reasonable fee and for that I'm grateful for Spotify

Date of experience: October 1, 2017
Philippines
2 reviews
4 helpful votes
Follow Johaira M.
Unfollow Johaira M.
Share Review
Report Review

Nice song and services
September 18, 2017

I never encounter any problems with Spotify. I upgraded my Spotify to premium for months now, and they never failed to notify me about my bill. They always reminds me to pay my Spotify via email or via the Spotify app itself (I used my savings account as a payment method (visa).

Date of experience: September 18, 2017
Brazil
2 reviews
0 helpful votes
Follow Gustavo A.
Unfollow Gustavo A.
Share Review
Report Review

Otimo
August 31, 2017

Tinha muita duvida sobre a necessidade de ser assinante dessa ferramenta. Hoje não vivo sem. Mudou completamente o conceito de como se ouve musica.

Date of experience: August 31, 2017
Virginia
4 reviews
0 helpful votes
Follow Zully d.
Unfollow Zully d.
Share Review
Report Review

Love it!
August 12, 2017

I love Spotify! I had to upgrade! I've been with them for over a year and I'm not cancelling any time soon!

Date of experience: August 10, 2017
Australia
2 reviews
0 helpful votes
Follow dave a.
Unfollow dave a.
Share Review
Report Review

Really bad service
July 28, 2017

Really bad service when my account got hacked - sure it got hacked at Spotify end as no other email/account/anything on my iphone or mac got compromised... just the Spotify account. Spotify's response? Shut me down, log out all devices, close the account and delete payment details... without tell me or asking me... then asked me to provide payment details again? It's been 2 weeks and still not account access. Their Live Chat rep hung up on me and Spotify have told me that that didn't happen. But rather the chat continued at his end but I must have dropped off. These guys are so contemptuous and rude they seriously don't give a F about you. Every email is answered by a different person... Also they treat musos badly. Don't do it there are other good streaming services out there. Also their account verification system is just 'can you send us a screen shot of the receipt we originally sent you' that's scary in how low-tech it is. If that's how high tech Spotify verifying your account once hacked... then what is their protection like for managing your data/banking details?

Date of experience: July 28, 2017
Philippines
2 reviews
1 helpful vote
Follow Jelliane S.
Unfollow Jelliane S.
Share Review
Report Review

I am a subscriber of Spotify and I could proudly state that this app is worth it. By using it, I was quickly updated of the recently released songs by various singers and artists. Some of it aren't even accessible on youtube and other sites so it really is a great advantage for Spotify subscribers. Of course it does not only contain modern music, it also has popular songs from the past so if you missed listening to the songs of The Beatles for example, just type it in there and in an instant you'll quickly hear what you wish for!

Date of experience: June 23, 2017
GB
4 reviews
4 helpful votes
Follow Carl J.
Unfollow Carl J.
Share Review
Report Review

Amazing
June 22, 2017

No better music streaming service on the planet. I've not signed up for the premium account but the free one is just fine aslong as you dont mind a few adverts now and again

Date of experience: June 22, 2017
New York
4 reviews
7 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

Great service!
June 13, 2017

I don't know why, but I've discovered Spotify just few months ago. I've heard about it, but used SoundCloud. But once I tried it out it fully replaced the last one.

Date of experience: June 12, 2017
Canada
6 reviews
26 helpful votes
Follow Karissa M.
Unfollow Karissa M.
Share Review
Report Review

I've tried a lot of different music services and Spotify is hands down the best bang for the buck! I have yet to find any songs that I like that aren't available and I don't have to worry about using my data when playing music!
I use it for work as well, I'm a massage therapist and I let my patients choose what type of music they want to listen to during treatment. Spotify makes it so easy to find a great mix for anybody's music taste. For $15/mth for a family plan it's a steal!

Date of experience: May 30, 2017
Samuel P.
Illinois
96 reviews
308 helpful votes
Follow Samuel P.
Unfollow Samuel P.
Share Review
Report Review

I have been a customer of Spotify since around 2010. The website and the platform have both evolved over time, adding and removing some rather helpful features and increasing the catalog available. Since its inception, there were a number of coveted artists that did not want their music since the licensing structure differs from when people purchase music. However, over time, many artists have seen the value of online streaming and have their music represented in Spotify's catalog.

The application itself is in a great place on both Windows and on Android. There is a browser-based client for those that do not want to install software on their computer, but I would highly recommend the Windows client. I cannot speak for other platforms, but these two platforms play well with each other. You can control the music through the cell phone, enabling you to control the music without actually being at the computer.

Date of experience: May 25, 2017
Canada
28 reviews
55 helpful votes
Follow Tamara C.
Unfollow Tamara C.
Share Review
Report Review

Daily Listener
April 29, 2017

Amazing music selection. Old underground punk, vintage metal, you name it they have it. Love the ability to search by music type, artist, album, etc. The weekly Discover list has introduced me to many great artist I may have never heard.
The family plan is an amazing value. I don't have to share the site with kids and their music choice does not influence my weekly discover list.
The only way for a music fan to listen to music. Whatever type, wherever they go.

Date of experience: April 28, 2017
Canada
2 reviews
2 helpful votes
Follow Zoe F.
Unfollow Zoe F.
Share Review
Report Review

Has really changed my music listening experience & love the premium plan available for the whole family!

Date of experience: April 5, 2017
Hong Kong
3 reviews
2 helpful votes
Follow Carlos S.
Unfollow Carlos S.
Share Review
Report Review

Great
March 27, 2017

I love Spotify. The app super convenient. It's absolutely the best way to enjoy music. One of the best sites.

Date of experience: March 27, 2017
Seychelles
3 reviews
2 helpful votes
Follow Sven D.
Unfollow Sven D.
Share Review
Report Review

Great for me, everything in one place:-), and what can talk about, great commercials:-) it's nice to see it:-)

Date of experience: February 21, 2017
Saudi Arabia
13 reviews
13 helpful votes
Follow Josh V.
Unfollow Josh V.
Share Review
Report Review

I like!
January 18, 2021

I like this app, I found it easy to use, too many playlists on it. As well I really like have the ability to organize my music and see what my friends are listening to. It's just good!

Date of experience: February 15, 2017
Florida
6 reviews
25 helpful votes
Follow Jessica T.
Unfollow Jessica T.
Share Review
Report Review

Not for me
January 28, 2017

I prefer to use other music apps as this one I can't really navigate and I can't find what I am looking for half the time. Not an app I would recommend.

Date of experience: January 27, 2017
Philippines
6 reviews
2 helpful votes
Follow cristel c.
Unfollow cristel c.
Share Review
Report Review

Great!
January 14, 2017

I love it when i can download the musics i loved. And can watch such great videos. Has better sounds quality and dont have any ads that can interrupt, while listening to musics. Love it!

Date of experience: January 13, 2017