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SpotifyReviews 238

2.6

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Spotify Reviews Summary

Spotify has a rating of 2.6 stars from 238 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Spotify most frequently mention customer service, credit card and family plan. Spotify ranks 3rd among Music Discovery sites.

service
75
value
72
shipping
25
returns
27
quality
70

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GB
2 reviews
0 helpful votes
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Essential app
August 3, 2019

I've had their app for ages. Solid essential for every car ride, especially their Discover Weekly suggestions. Deffo recommend.

Date of experience: August 2, 2019
GB
11 reviews
8 helpful votes
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I never had any issues with Spotify so far. I had a free version for a long time and there were just too many ads playing in between, so when I upgraded during the big sale for three months, I can't even think of going back to the free one. What's best is that it has those personalised mix playlists and even podcasts. Now listening to music legally can't be better.

Date of experience: July 26, 2019
Pennsylvania
15 reviews
10 helpful votes
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Spotify Everything
July 25, 2019

When I was younger and Spotify first came out, I of course HAD to get the free trial. After that, I absolutely fell in love with being able to play whatever I wanted, whenever I wanted. Now, my family has the family plan and it works great. The price is unbeatable. I often use the playlists for nights with friends around a fire at camp, pool parties, and to go to the gym. I've made a few playlists, but most of the playlists and the suggested songs after are right on point. I don't even have the "YouTube" app on my phone because Spotify is quite simply AMAZING. Also has the Bobby Bones Show on it which keeps me completely entertained at work, in the car, and anywhere else I want to listen. Spotify has always gotten an A++ review from me.

Date of experience: July 24, 2019
Nebraska
1 review
0 helpful votes
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Spotify
April 28, 2019

I signed up today for the first time with Spotify, and they were offering 30 day free trial for Premium and when I entered in all of my information it stated payment would not go through. So you are offering 30 day free trial but you are lying because you expect payment without following through with your 30 day free trail. When I looked up the customer service number for Spotify I get a number which is located in London UK Spotify customer service phone number
+44 2032 879 990

Date of experience: April 28, 2019
GB
22 reviews
117 helpful votes
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I need more...
April 14, 2019

I enjoy using spotify most days. I especially enjoy the integration with smart devices, now. I do wish my spotify account would work with my Fitbit - that annoys me at the moment.
Besides my (and many other fitbit owners) small problem, the spotify service has grown from strength to strength. The inclusion of podcasts was brilliant and hopefully, more content will be added - how about audiobooks? That's my 2p's worth!

Maybe sometime soon, we will see movies, music videos and much much more from a top tier streaming service?

I use this product and the app every day and highly recommend it to everyone - it's worth every penny and with the inclusion of more services with increased competition, this will be a great service to watch, grow and develop further.

Date of experience: April 13, 2019
GB
1 review
3 helpful votes
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Signed up for Dpotify Premium with free Google mini home. But got charged £49.99 for mini home. Refused delivery and cancelled Spotify straight away. Never used the Spotify but they will not return my subscription as they insist I used it. Rip off merchants. Avoid any incentives that go with premium. You will be charged for something that is advertised as free

Date of experience: April 8, 2019
Oregon
6 reviews
24 helpful votes
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Not Feelin the Vibe
March 22, 2019

I tried Spotify three times and gave it my best, but I just don't like it. I had difficulty every time I tried it. The bottom line was that it just didn't provide variety without repeating in short order.

I want a music service that will work well in the car. I don't want to fuss with anything to stream music while driving. Isn't that the point?

It failed miserably on local errands as well as on the highway. In some instances it would go off on a totally irrelevant tangent, to the extent that the service would go into folk music in a foreign language. Laughable, yes. Like it, no.

In the end is was the gift that kept on giving. Three days into another free trial, I cancelled the subscription, never to return (or so I thought).

I noted the end of the free period in my scheduler and wouldn't you know it, a week later the subscription fee came out of my checking account. So far, Google Play seems pretty darn good.

Date of experience: March 21, 2019
Georgia
3 reviews
10 helpful votes
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Music Samples
January 29, 2019

Spotify is good to get samples of new and old music before you decide to purchase it. I even have one of my own songs on there now as well as on You Tube. Great sites

Date of experience: January 28, 2019
Connecticut
1 review
1 helpful vote
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Got a 5 dollar ice scraper described as a snow shovel, that I ordered and paid $69 dollars for, which was supposed to be a 40 volt electric snow blower. Spotify would not identify who the seller was.

Date of experience: November 23, 2018
Germany
4 reviews
6 helpful votes
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Great music platform suitable for all music tastes. I like the sound quality and the huge variety of artists you can choose from. The monthly price is affordable for me and because I use it very often it is completely worth every penny I pay. I am a completely satisfied customer of Spotify.

Date of experience: November 9, 2018
France
3 reviews
2 helpful votes
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Great music app
November 9, 2018

You can enjoy music and discover new songs as well. Wonderful app and don't regret the subscription.

Date of experience: November 7, 2018
NL
3 reviews
21 helpful votes
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I love spotify because it recommends music to you based on your listening habits and preferences. It has helped me to find some awesome artists because most musicians have similar artists that you personally are not aware of, but with the help of spotify you will find them and love them because they are quite similar to music that you already like but at the same time a little bit different and fresh. Its especially great with friends because you can create collaborative playlists and share awesome music easily.

Date of experience: October 30, 2018
Wisconsin
1 review
3 helpful votes
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Zero support
October 28, 2018

Spotify is fine when it works. In September (a month and a half ago) it gave me a blank screen except for the menu at the top. When I tried to click on my library or search the screen remained blank. I went on line to find no number to call and this problem is not listed in the array of "articles" provided for support help. I sent several messages via the "contact us" which was extremely cumbersome. I just canceled my account and it says they can't actually cancel it for another month probably to charge me the additional 9.99 even though my account has not worked since September. Poor customer support and the lack of ability to talk with anyone is unheard of today. The phone number on the visa bill was to a game show contest. STAY AWAY It's a scam

Date of experience: October 28, 2018
GB
4 reviews
4 helpful votes
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Great service
October 28, 2018

I'm glad that spotify exists. Because you get top quality music, and you can choose anything you like. Although those commercials sometimes is really pain in the $#*! but oh well.

Date of experience: October 26, 2018
Japan
4 reviews
7 helpful votes
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Music
October 28, 2018

The music is just amazing. And worth to pay for premium. You get an unlimited access to everything you want to that includes music.

Date of experience: October 26, 2018
New Jersey
3 reviews
1 helpful vote
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Should be Commercialfy
October 28, 2018

So, for the last 6 months I've tried Spotify instead Youtube, and it looks like they're comparing not whose gonna play better music or stuf like that, no, it looks like they're comparing about whose gonna play more ads! Please do something about those ads.

Date of experience: October 25, 2018
California
8 reviews
15 helpful votes
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Way to many commercials
October 24, 2018

I started using Spotify when I started a new desk job last year. I was stoked when I found out that I could save all of my favorite songs to a playlist then leave it on shuffle all day. Great idea, I love it! The problem is the commercials. They are many and often. It got annoying quickly and now I'm on Pandora. One 30 second commercial every once in awhile. Screw Spotify, they are greedy.

Date of experience: October 24, 2018
NL
2 reviews
2 helpful votes
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Absolutely delighted with the service. Hardcore user over the years and an absolute must in my phone and tablet. I'd recommend it.

Date of experience: October 19, 2018
GB
2 reviews
5 helpful votes
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Best music source
October 21, 2018

None of other music providers compare to Spotify. It is well-run, up to date, and has the greatest variety of options and features. Spotify is constantly suggesting new music for me to listen to, most of which I thoroughly enjoy because it suggests music based on what you frequently listen to. The music selection Spotify offers is massive and it is well organized. Plus, it's easy to look up bios and facts about your favorite artists, or even individual songs. The service absolutely worth the price and I am going to stay their client forever

Date of experience: October 19, 2018
Poland
3 reviews
0 helpful votes
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Good but could be better
October 17, 2018

Spotify is a quite good service. It has lots of tunes and offers premium plans with increased music quality and the ability to listen to your desired songs offline. However, there are some downsides as well. If you listen to spotify through their free mobile app, you get tons of ads and basically songs are played in a shuffle. That is definitely not a good practice. However, free pc app is okay. There's also another thing about not paying the artists enough. Even though I really enjoy spotify, there's a lot of room for improvement.

Date of experience: October 16, 2018