SpotahomeReviews 158

I have booked an apartment, which was actually given to another tenant. I have been waiting for a refund for over a week.

Worst Platform Experience Ever
This platform is a scam. They charge commissions for nothing, provide zero support, and completely ignore their users. I faced multiple issues, and they did absolutely nothing to help. They promise to refund the deposit, but that's just false advertising. I never got mine back — despite emailing them multiple times and even sending photos of the room both when I arrived and when I left. Still, no response at all.
This is a dishonest and unreliable platform that only cares about taking your money. I absolutely do not recommend it. One of the worst platforms I've ever dealt with.

I booked an apartment in Valencia via Spotahome as a surprise for my wife. The listing said €1,200 per month, and I paid that amount along with a €482 service fee. But shortly after paying, the landlord demanded an additional €1,500 deposit — something that wasn't clearly mentioned beforehand. Worse yet, I was then informed that all residents had to pass identity verification — but this information came only after payment was completed, which completely ruined the surprise I had planned. One of the verifications didn't go through, yet Spotahome kept the full amount and refused to cancel or refund the booking. I've now submitted multiple cancellation requests, and it's been two days with no proper response. Their support is extremely slow and unhelpful. Not a service I would recommend — especially if you're planning something special.

Do you want to be handled by a badly tuned AI assistant? Then Spotahome is a service for you. I tried renting an apartment and left my phone number on the website, which was a huge mistake. After requesting to talk with a landlord, I started receiving nonstop spam from Spotahome, where an AI assistant would constantly send me messages and ads for their service. When trying to connect with a real human, it sends you back to an AI assistant that pretends to be a human. I mean, maybe if you're lucky enough, you can get some sort of an apartment for rent without getting scammed, but to know for sure, you have to pay. If something goes wrong, you're left in the hands of AI. If you're thinking of using Spotahome then cross your fingers and hope for the best that you won't need support from their team

IT HAS BEEN 3 MONTHS AND NO ACCOUNTABILITY, I HAVE BEEN ROBBED £1,000! I booked a rental through Spotahome for February 2025 and paid a total of £1,594 – a £1,000 deposit and a £592 booking fee. I provided clear SWIFT proof of payment. Yet, on my move-in day, the landlord refused to let me in, falsely claiming she had not received the funds—even though my bank confirmed she received the deposit a day before I was due to move in. Here's what happened: Emergency Support? Not Really: I called on January 30th, well before my move-in date on February 1st, and was assured that if I sent proof of payment, they would resolve the issue. I promptly emailed them the SWIFT confirmation. However, their so-called "emergency" lines only operate Monday to Friday, leaving me stranded over the weekend. On Saturday, February 1st, with their phones closed, I had no choice but to scramble for last-minute accommodation, using my savings to cover the extra costs. Complete Lack of Accountability: Throughout this ordeal, Spotahome's responses have been vague and unhelpful. All I ever heard was "someone is handling the case," with no further communication or updates. They continually deflected responsibility by claiming that the deposit issue is solely between me and the landlord—even though I booked through their platform and trusted them to provide a legitimate service. Forced to Incur Extra Expenses: Their negligence left me with no accommodation on my move-in day, forcing me to incur significant emergency accommodation expenses. I was not only robbed of my deposit but also put under extreme emotional and financial stress. Evidence of Double Booking: Adding insult to injury, the landlord's property is still listed on Spotahome's website, showing it's booked from February to mid-June. This strongly suggests that the property was likely double-booked, revealing systemic issues in their operations. Delayed and Partial Refunds: After threatening to escalate the matter to Action Fraud, I eventually received a partial refund of only £592 from the booking fee. My £1,000 deposit remains unreturned, and despite clear evidence of payment, Spotahome continues to avoid accountability. If you value your money and peace of mind, do not use Spotahome. Their negligence, deceit, and utter disregard for consumer rights have not only cost me financially but have also caused immense emotional distress. This experience has been nothing short of a scam, and I warn others to steer clear of this unreliable platform.

Service clientele qui vous fais tourner en rond pendant des jours, pas de numéro de telephone. J'ai réservé un logement et je l'ai annulée 7 minutes plus tard, et ils m'ont tout de même facturé des frais de plus de 250 euros. Maintenant j'essaie en vain d'annuler cette reservation mais cela ne fonctionne toujours pas. Ils m'ont demandé si je voulais modifier ma réservation, mais je ne veux plus rien avoir à faire avec eux, car je suis complètement dégoûté de ce site. C'est dommage, car j'avais vu un autre appartement intéressant, mais je ne leur fais pas suffisamment confiance pour recommencer la procédure. Je loue des appartements depuis plusieurs années et c'est la premiere fois que j'ai une experience aussi mauvaise avec un site... FUYEZ!

I had a terrible experience with SpotaHome. They approved and charged my account before reviewing or requesting any necessary documentation. Only after debiting the money did they ask for documents, which were then not approved — even though I complied and submitted everything promptly. Later, they informed me that the only way to proceed would be by paying the full amount upfront, which I did not agree with. After many follow-ups and delays, I finally received an email saying the booking had been canceled — but with no refund of the service fee. Let me be clear:
🔹 I did not cancel the booking.
🔹 The landlord declined my application.
🔹 I was never obligated to choose another apartment on the platform.
🔹 The cancellation was not my choice, so I should not be penalized. SpotaHome failed to provide the minimum level of protection and reliability that any housing platform should offer. Instead of support, I only experienced stress, unanswered messages, and unreasonable delays. Their service caused me to lose time, money, and the chance to secure alternative housing. I demand a full refund of the platform fee. It is completely unacceptable to keep this fee under these circumstances. I will continue to share this experience on every consumer platform available until this is resolved properly.

The situation is as follows: in March, I applied for an apartment in Dublin when I was looking at a house on spotahome platform, and the moving out time was not adjusted, so it was in the same month. Then I filled in my credit card information and applied normally, and the fee was automatically deducted when the landlord confirmed according to the description on his interface, the rent was 1,950 plus the agency fee of 639 euros. And then I tried to reschedule, and this $#*! platform wouldn't let me submit, and then I wanted to cancel and reschedule. As a result, on the cancellation page, he said that he would cancel the rent two months in advance to give a full refund, but the agency fee is not refundable!? His platform does not even provide the service of changing the time of residence, charging an intermediary fee of more than 600 euros is to give you the landlord information so that you can contact yourself, and the application page never mentions how much the intermediary fee is, deliberately counting it together with the rent in the remarks part of the line of sight, and he will never mention the reservation fee is not refundable, you read it right! He says the reservation fee is non-refundable and you're told it after the application is successful. It's a bully clause. This broken platform belongs to the money spent on Google, and then hard to earn user money, but gives you no security or even false comfort. Continue to avoid lightning, spotahome and the landlord's City Break Apartments are very unprofessional and perfunctory. I have been sending emails every day since March 4th, but they refused to solve my problems and kicked the ball back and forth. The landlord said to change the time to find the platform, and the platform asked me to apply from the website. Your web page can apply, the system does not do $#*!. Then there is a big speechless thing, the platform can book time is 10 months to New Year, the landlord held a week to tell me that our policy is up to 6 months, I said that it will be changed

I recommend to avoid Spotahome; they do not protect tenants and use unfair practices. The rating on Trustpilot is manipulated to remain steady at 3.9 (great), because negative (genuine) reviews are counterbalanced, using an algorithm or AI, by a number of fake or bought positive reviews.
Bookings are based only on pictures and videos, which often misrepresent the state of the property, there is no preliminary contact with the landlord. There is no way to read reviews about the landlords, because there isn't any feedback system, which is very important on platforms like Airbnb and Booking, and listings from unscrupulous or fraudulent landlords remain online.
Once the booking is confirmed, the commission and the first month's rent are immediately charged, with no possibility of a refund, even when the contract contains illegitimate clauses.
In my case, the apartment in Brussels was different from how it appeared online. The landlord included illegitimate clauses, such as requiring the deposit to be paid into his personal bank account (which is illegal in Belgium, although I was not aware). After the contract ended, he did not return my deposit for a full two months, continually postponing it.
Spotahome's customer support simply sent a request to the owner and then just disappeared.
In the end, I sent a formal notice threatening legal action and reporting the issue to the tax authorities. He finally returned my money, but without any support of Spotahome, which continues to keep his listings online, potentially deceiving other tenants.

**Beware of Spotahome – Our Terrible Rental Experience**

My boyfriend and I rented an apartment in central Lisbon at the end of July, planning to stay until November 30. As soon as our booking was accepted, Spotahome immediately charged us a €651 service fee—whose purpose remains unclear since they provided no assistance—plus €1,292 for the first month's rent. We assumed everything was set for our move, but little did we know that once a booking is accepted, you still need to go through a separate approval process with the landlord, who can reject the rental.

This process turned out to be incredibly stressful, something we hadn't anticipated since we had already paid Spotahome's fee. Nowhere does the platform clearly explain that even after deducting these charges, the landlord can still refuse the lease.

After this exhausting ordeal, and since we had already paid, we decided to proceed with the rental. We then had to pay an additional €1,335 deposit, bringing our total upfront payment to €3,278 just to move in. Throughout our stay, we paid rent in advance and had no issues with the landlord.

Our contract stated that if utility bills exceeded €30 per month, we would be responsible for the excess. Near the end of our lease, the landlord sent us a spreadsheet with supposed charges, claiming we owed €194 for utilities, plus the November bills that hadn't yet been accounted for. However, he provided no proof or official invoices. To avoid confusion, I requested that he send the final total in December so we could make a single payment. Despite this, he insisted that I pay immediately, which I refused—thankfully.

When we moved in, we signed a contract stating that the landlord had up to 30 days to return our deposit. Since he confirmed he would transfer the amount by the end of December, we weren't too worried.

On December 31, I messaged him to confirm the refund, but he didn't reply. I continued reaching out daily, and on January 6, I finally received this dismissive message: *"Good afternoon, Giulia. I have been out of the office. I will be in touch in the coming days. Happy New Year."* Since then, we have sent countless messages, all ignored.

I then contacted Spotahome, which prominently advertises that if a landlord fails to return a deposit, they will step in and reimburse the tenant. However, when we reached out, a representative named Frederica informed us that this policy only applies to bookings made from August 1,2024, onward—while ours was finalized on July 27. What a joke.

Now, we are left in a frustrating situation, unable to reach the landlord and exchanging endless emails with Spotahome, which refuses to provide a solution. This makes us wonder why we even paid their €651 service fee when we received zero support at every stage and are now dealing with this alone.

This is why I strongly urge you **NOT** to rent through Spotahome. Instead, deal directly with landlords whenever possible. If anything goes wrong, you will receive no protection, be out nearly €700 in fees, and may even lose your deposit.

We are filing a police report against both the landlord and Spotahome. If we don't get a resolution, we will pursue legal action.

Thieves for both landlords and tenants. As a landlord, I chose the Plus Plan to have tenants with reduced risks (deposit, insurance, etc etc).
However, as a landlord, if they cannot themselves do the due diligence necessary for Plus Plan, they propose you to go ahead with the booking but taking all the risks yourself (Standard Plan), and if you refuse, they don't give you anything for the inconvenience of losing the booking you accepted (Plus Plan).
On the other side, as a tenant, they still charge you if you didn't cancel within the given time or if you don't give all the information for the due diligence.
So, they keep the money of both landlords and tenants.

I rented a room in Warsaw for my son through Spotahome, and the experience has been extremely disappointing. After the checkout, the landlord refused to return the security deposit, and despite repeated attempts to resolve the issue, Spotahome has failed to take meaningful action.
Their responses have been generic, repetitive, and unhelpful, with no clear resolution or accountability. Even though the landlord still lists multiple properties on their platform, Spotahome has not suspended their listings or enforced any consequences.
This shows a lack of responsibility in ensuring fair practices among their landlords. Their platform feels unsafe for tenants, and I would not recommend it to anyone. My advice: DO NOT USE their services.

I was almost mugged upon checking in. Reported the incident within 24 hours but told that there's nothing they can do! Stay away from this company!

Booked a stay for 2 months in a supposedly very nice and clean shared apartment, move in date was supposed to be on the 1. No, 1 week before arrival they said 2. Bc they had to clean, had to book a night in a hotel because already booked my ticket. Apartment was super dirty, bathroom full of mold, kitchen a biohazard with a fly-infestation. They told that the landlord will take care if it, but they didn't. They only thing they did was removing the moldy shower curtains.
Anyways, was supposed to get the deposit back end of October, after several reminders and waiting for over two months, nothing. Only after hiring a lawyer they finally transferred the money. So if don't have any legal back-up don't even bother!

I had an unpleasant experience with this awful company. I rented a room from them and they took a deposit of €800, promising to return it as soon as I moved out. When I arrived at the apartment, coming from the airport by taxi, I couldn't get close to the house because I had four heavy bags. I had to drag these bags across the entire area as the owner did not provide the exact address, making it very difficult to find the house with my luggage.

Once I finally found the house, I saw a large staircase leading to my room on the second floor. I had to carry my heavy bags up alone, which was not mentioned on the website, and taxi services could not access the house. It was very unpleasant and exhausting since I was by myself.

During my stay, the apartment was only cleaned once every three weeks, and it was very dirty in all rooms, including the bathroom and kitchen. I had to clean my own room since there was no cleaning service. Additionally, I was allowed to bring my pet, a small 12-year-old cat, but they complained when I cleaned up after her in the toilet. My neighbors, who were Latin Americans, made a mess in the shared bathroom, yet they had issues with me disposing of my cat's waste.

There were supposed to be only three people in the apartment, but there ended up being four, and the Latin couple insisted I not use their bathroom, which forced me to use the bathroom on the first floor. The owner threatened to terminate our agreement because I was cleaning after my pet, and she was very rude and unpleasant.

When I finally moved out to go to my boyfriend's place, they refused to return my deposit and started demanding more money from me, claiming I lived there for two months instead of less than a month. The owner threatened me to leave immediately and spoke to me very rudely. I have screenshots of the messages she sent me.

When I left, I told her the keys were under the mattress. She later claimed she couldn't find them and would use my deposit to make new keys, not returning the €800. She won't let me back in the house. I do not recommend renting a room at this address: Carrer de la Química, 7, Sants-Montjuïc, ******* Barcelona, Spain.
Double bed in Rooms for rent in 3-bedroom
Apartment in Sants-Montjuïc
Name: Maria Farré

I strongly advise against dealing with this agency; they are true scammers who steal money from bank accounts, lie, and provide false information on their website. You will never know who your neighbors are or the condition of the housing. Please do not engage with this company.

Hello, this might be the worst customer support that anyone could deal with. They take days to answer your emails and messages on whatsapp. I have delayed my flight twice because of how unreliable this company is. They promised me a credit of their service fee so I can make another reservation, and they sent an official email stating that, but after one week of endless attempts and sending 30+ emails, they do not give you any answer. My advice to everyone is to try avoiding renting with Spotahome as they take ages to reply, and their reply is never effective, rather robotic and unnecessary.

I made the mistake of booking an apartment with this company. After whipping the 1st month rent and service charge out of my bank immediately they failed to confirm the booking. Relentless emails and spam texts but zero response when I was trying to find out what's happening. After several weeks I cancelled the booking and had to raise a claim with my bank (Nationwide) for fraud as they refused to refund the 'service charge' for the non-existent service. It wasn't hard to prove fraud and the bank agreed and upheld my claim refunding me in full.

My Spotahome experience starts smoothly, two months before a work trip. After supposedly everything is checked and approved, payments made and booking agreed, the Landlord (supposedly approved by Spotahome) ghosts me. After several attempts, he reaches back saying that he is a bit unsure about how the service works through Spotahome - that this was his first time doing it (note: the listing shows he had rented it out 6 times before. This was a lie). After that, and one day before my departure, he cancels. Leaving me basically homeless in one of the hardest cities to find housing.
Spotahome response (despite all the "warranties" in their website) was to send me a listing of housing options (that I had find myself before) that are both more expensive and worst located than the one I've booked.
After this, and having to find housing by my own while staying in a cheap hostel that I had to pay myself (despite the fact that they are supposed to cover it by their own "Warranty"), they took forever and to refund where I had to cover the costs of refund and banking fees. It took sending them an email EVERY DAY for them to do it though, because they just kept "making an error in the process". Every time I contacted them, they would take several days to respond. Them keeping my money made difficult to pay for the alternative options I had found.
Not only this wouldn't have happened with a proper check of the landlord and the property; but the fact that the listing lied about the landlord's experience is just outrageous.

Alert to all spotahome users. I booked a room on August 29,2024 for 550 euros and they took 309 euros as service fees. But the landlord delayed the check in I couldn't check in on September 1st. So I had to find another flat in emergency I booked another apartment with another reputable site the same day and checked in. So as I did not check in I deserve at least the refund of the 550 euros representing the first month payment rent paid in advance. Spotahome the scammers refuse to refund the monthly rent and the service fees. First there is no service granted because I didn't check in. Second I never signed the contract with the landlord as he postponed the check in so there is no engagement I even have never ever put my feet my feet in the room. Bit despite these scammers refused to refund and decided to keep the money. I contacted them and their customer support named Daniela said we keep both 550 and 309 euros I lose all with no service granted no room rented. Be away from the scammers and please pass the message to help others protect themselves against these money vampires, stealers, frauders, layers. Join the reddit r/scamcompaniesreports to view scam companies like spotahome and share to protect others.

Me cancelaron la reserva 5 días antes de mi viaje y las opciones que me ofrecian eran unos 500 euros mas caros al mes y ellos no se hacían cargo de la diferencia cuando ellos me han cancelado mi reserva original