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From the business
Spotahome is a secure online booking platform that makes it easy to find and rent a home entirely online, without the need for in-person visits. Every listing and landlord is thoroughly verified by our team, and all bookings are processed through our safe payment system, so you can rent with complete confidence from anywhere in the world.
Spotahome Reviews Summary
Spotahome has a rating of 3.3 stars from 158 reviews, indicating that most customers are generally satisfied with their purchases. Spotahome ranks 2nd among Apartment Rental sites.
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As an international student, one of my biggest concerns was dealing with the Italian bureaucracy and paperwork, and I really appreciated that Spotahome simplified the process significantly.
The booking process was clear and efficient, and I am hoping for a smooth move-in process as well. Overall, I am happy with the service so far and would recommend the platform to other students or expats looking for accommodation abroad.
Spotahome offered better options than the other platforms I consulted (such as Wunderflats, Housing Anywhere, Flatio, and ImmoScout24). The overall process was rather complex, but this was mostly due to the requirements of the real estate company for my flat.
Thank you so much for your thoughtful feedback, Nicolas. We’re glad our platform provided good options for your search, and we appreciate your understanding regarding the complex process—it means a lot that you recognize it stems from external requirements. Your insights help us continue improving, and we truly value your support.
To me, the fee of the services is worth it, since it protects me from landlords falsely advertising or having to search on unsafe sites.
Thank you, Petra, for highlighting the peace of mind and security our service provides – it means a lot to know we’re making the process smoother and safer for you. We look forward to continuing to support you every step of the way!
Ho trovato in pochi minuti l'alloggio che cercavo nella mia zona di interesse. Le informazioni sulle procedure per l'affitto sono precise e complete.
Thank you, Alessia, for your kind words and for highlighting how smoothly the process went for you. We're glad the information provided met your needs precisely—don’t hesitate to reach out if there’s anything else we can assist you with during your stay.
Helio, thank you so much for your kind words and for highlighting the support you received. We're delighted to know the process was swift and that our team made a positive difference—your satisfaction truly means a lot to us!
Tuve unos cuantos problemas para realizar el pago, al inicio fue por declinación pero después la plataforma se trabó, recibí ayuda rápida y en unas horas quedó el pago de mi reserva, en todo momento me iban preguntando si todo estaba en orden, Sofia, Trini y Sia me ayudaron!
Antoinette, thank you so much for sharing your experience! We're glad Sofia, Trini, and Sia were there to support you quickly and keep everything on track—making this process easier means the world to us. We truly appreciate your kind words and look forward to welcoming you again.
I was looking for easy and safe renting options. I had a couple of inquiries and the customer services responded promptly and suggested options that were a better fit for what I was looking for.
Arleen, thank you so much for sharing your experience. Knowing that our team provided prompt and helpful options that fit your needs means a great deal to us—we’re here anytime you need support!
The customer service team and the agent asigned to me have been very kind and answer all of my questions very quickly. The process has been very smooth and I haven't had any problems so far.
Thank you so much, Andrea, for sharing your outstanding experience with our team. We're delighted to hear the process was smooth and that your questions were answered promptly—your kind words truly inspire us to maintain that level of care. We appreciate your trust and look forward to continuing to support you moving forward.
Hello I have contacted spotahome fire my room booking. Though I haven't got contacted but the landlord the services off spotahome was really good. Though it's online spotahome responded pretty fast. Thanks spotahome!
Hi Alok! Thank you so much for your kind words—we’re really glad to hear that Spotahome was quick to respond and able to provide helpful service. It means a lot to our team, and we're always here if you need anything further!
The process was fast and easy to follow, the feedback from the host was also quick. However, after booking, I experienced some issues and could not see my reservation data temporarily.
Thank you for sharing your experience, Yasmmin! We’re glad the reservation process was smooth and appreciate your patience during the brief glitch with your reservation details; we're here to make everything seamless for you moving forward.
It is the first time I'm booking with the platform and apart from the slow reponces when I arrived at the final steps and paid, I must say it was a lot easier than I thought.
Hi Aikaterini, thank you so much for your honest feedback and kind words! We're glad to hear the booking was easier than expected, and we'll definitely work on speeding up our responses moving forward to make things even smoother for you. Looking forward to serving you again soon!
Spotahome was very helpful in finding an apartment to rent for an extended stay. Their assistance was courteous, supportive, and prompt. Thank you Spotahome.
John, thank you for sharing your positive experience with us during your Florence stay. We’re delighted our team could provide prompt and supportive assistance, and look forward to helping you find the perfect place on your next adventure. Please don’t hesitate to reach out anytime!
Trini was amazing! So very patient, informative, and kind. Thank you Trini for helping us get into our new home.
We’re delighted to hear that Trini provided such attentive and helpful service. Thank you so much for sharing your experience, Natty — we look forward to supporting you in your new home whenever you need us in the future!
Merci pour l'aide et le soin que vous avez apporté à notre dossier. Les procedures sont simples et on se sent bien accompagné
Merci beaucoup pour votre retour si positif, Kareen. Nous sommes ravis que le suivi et la simplicité des démarches vous aient séduite, votre confort est toujours notre priorité. À très bientôt!
They have always been attentive and have helped me as much as possible when it came to finding a rental.
Angel Francisco, thank you for trusting us to support you every step of the way. Knowing we’ve been attentive and helpful means the world to us, and we’re always here whenever you need us. Your kind words truly brighten our day!
I just rented a place and everything was so quick ill give further feedback once i move into the place and see it
Hi Gaelle, thank you for sharing your positive experience with the quick process—we're glad everything went smoothly! When you move in, don’t hesitate to reach out if you have any questions or need assistance.
Thank you so much, Oscar, for your kind words! We're thrilled to hear that everything went smoothly and that our team was attentive throughout the process. It really means a lot to know we helped make things simple and easy for you.
Fue fácil buscar opciones para rentar un departamento a mi hijo que estudiara en el extranjero. Muchas Felicidades!
Alejandro, thank you for sharing your positive experience — it means a lot to us that the search for your son’s new place went smoothly. We’re always here to support you and are glad we could be part of such an important step. Wishing him all the best studying abroad!
Ca était un peu compliqué car plein de paramètres rentraient en jeu mais ca va
Merci beaucoup, Marie France, pour votre patience et votre compréhension tout au long du processus. Nous attachons vraiment de l’importance à vos retours et sommes ravis que tout se soit bien déroulé pour vous. Au plaisir de continuer à vous accompagner!
Very prompt to get back to you, they know the information so multiple back and forth with emails as not always explained the first time. This was my first time booking for a foreign destination so not familiar with terms and conditions.
Otherwise the respones were friendly and helpful.
Elizabeth, thank you for sharing your experience. We’re glad our team was able to assist you promptly and address your questions as thoroughly as possible. We appreciate your trust and look forward to supporting you in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Kubra, thank you so much for your great feedback! We're thrilled to hear the booking process eased your worries and we look forward to making your move-in just as smooth. Your recommendation means a lot to us!