Ha sido muy rápido todo elproceso.
I booked through Spotahome in May 2025, paying service fees for a "Verified Landlord" (Daphne Friedrichs / Valencia City Roof Terrazas S. L.) and a property in Valencia (Av. Burjassot 228). What I got was an illegal subdivision without habitability certificates, no running water for days, and eventually criminal threats (48-hour extrajudicial eviction notice, threats to dispose of my belongings).
The situation escalated to the Policía Nacional (atestado 1821/26) and is now before a Juzgado de Instrucción (investigating judge) for coacciones (criminal coercion).
Spotahome's response? They silently delisted the landlord (profile now shows "0 properties"), proving they knew something was wrong, but never notified me as the affected tenant, violating DSA transparency obligations. When I contacted them, they ignored my emails for weeks. When I posted on Trustpilot, they replied within hours asking for my booking details "to help", I provided them, and then their corporate team claimed they "couldn't locate my reservation." Classic reputation theatre: act concerned in public, stonewall in private.
The market has already corrected this: The same landlord has been expelled from 7+ platforms (Flatio, Erasmusplay, Uniplaces, Rentberry, Listanza, Listedbuy) after independent verification of violations. But Spotahome? They refuse to refund service fees or admit wrongdoing, hiding behind "intermediary" excuses while profiting from illegal listings.
This isn't poor customer service, t's facilitation of acoso inmobiliario (tenant harassment). Spotahome verified a slumlord, took my money, and abandoned me when criminality emerged. Avoid at all costs.
Spotahome’s “verified landlord” badge and deposit guarantee are worthless paper promises. When their verification fails and you face criminal threats, they disappear—no refund, no accountability, no support. I regret ever trusting them and am now pursuing this through the courts and consumer protection agencies.
Spotahome rental booking platform (intermediary service for mid-to-long-term apartment rentals).
Very convenient for students and professionals
Good process but a little expensive
Quick reaction and fast response to my questions.
I HAD A RESERVATION WITH SPOTAHOME AND I CAN SAY THEY ARE PROFESSIONALS, WITH GOOD INSTRUCTIONS
The Spotahome Team was helpful. They respond very quickly
The experience was easy and smooth
Marta responded professionally
Todo perfecto. Me atendio Nacho!