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SpoiledChild

3.5

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SpoiledChild Reviews Summary

The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Excellent
September 22, 2023

It was a good experience.I had no problems at all answering the questions.

Date of experience: September 22, 2023
Melissa M. SpoiledChild Rep
over a year old

Great to hear

New Jersey
1 review
0 helpful votes
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Fun and Fast!
September 22, 2023

Answer a few quick questions-
Get your customized order!

Date of experience: September 21, 2023
Melissa M. SpoiledChild Rep
over a year old

Can’t wait for you to try our products!

Illinois
1 review
0 helpful votes
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New Customer
September 21, 2023

I had heard about SpoiledChild on Facebook & Instagram for a hair product. I looked into it briefly but was not able to pursue it further. I actually saw an ad on TV for the liquid collagen so did a little shopping around and all other similar products are powders and I have not been a fan of those as they don't always mix well. When I saw that yours was a liquid, I had to try it and Mango is my favorite flavor. I can't wait to get my first bottle. I hope it meets and exceeds my expectations.

Date of experience: September 21, 2023
Melissa M. SpoiledChild Rep
over a year old

You’re going to love it! ✨

North Carolina
1 review
0 helpful votes
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Kstukes
September 21, 2023

They taste amazing. My gut bothers me often but I experienced less discomfort while taking. I want to take more consistently and see if I can tighten my gut up some.

Date of experience: September 21, 2023
Melissa M. SpoiledChild Rep
over a year old

Consistency is key

Colorado
1 review
3 helpful votes
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First time
October 21, 2023

First time on your site. Very easy. The only thing I would have rather done is been able to just pay for my order now instead of the try before you buy. This should be completely optional. Not very happy about that, but hoping the product will live up to its claims.

Date of experience: September 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Jennifer! Our TBYB program is optional. You can also place a one-time purchase or purchase with a subscription and pay for the order in full at checkout.

Texas
1 review
0 helpful votes
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Wrong msg from payment app
October 20, 2023

At checkout after i had put my card details, the response was that my card number does not exist. I was just about to call my bank to cancel before i got an email confirmation. You need to check it out and correct that error for future transactions

Date of experience: September 20, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Ngozi! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our financial team

GB
1 review
0 helpful votes
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Disgusting
October 19, 2023

Never heard of this company nor used them but woke up this morning to find they've taken money out of my account and allowed a fraudster to use my card and place an order

Date of experience: September 19, 2023
California
1 review
15 helpful votes
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I purchased the product, the summary at the checkout displayed $5, after checking my bank account, I was charged $5 + additional $165 even though the offer said - TRY AND PAY LATER. It's said it's Pre- authorization and it will be sent back in 1-4 days. And im like - WTF? - Where and how, did they assume that I'm letting them keep my money for 4 days for no reason without me authorizing. I wrote an email to customer suport and no answer. Total BS.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Texas
1 review
14 helpful votes
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No contact number
October 16, 2023

Hi, after reading the reviews just now I want to say thank you for warning me. I almost put my information in to purchase. Spoiled child you seem to respond pretty quickly to customers on the reviews. It's clear you have plenty of representatives to field phone calls yet you don't have a phone number for Cust to contact should there be an issue! As a result of these reviews and your response to those negative reviews I'm definitely not buying anything from your company. I want to try the products but your business practices by making it difficult to contact customer service has scared me off and I will definitely not even bother with the product and especially would never give up my banking information.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 16, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Texas
1 review
0 helpful votes
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E27 Pineapple
September 2, 2023

Love the results, going to try the mango next. I like how you can just mix it with smoothies or almost any type of beverage.

Date of experience: September 2, 2023
Melissa M. SpoiledChild Rep
over a year old

Results never get old ⚡️

Florida
1 review
0 helpful votes
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Trial
September 30, 2023

They tease you with a trial for 5.00+ then get your credit card and keep charging it. I have a charge for $100 and have not received anything,

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Illinois
1 review
5 helpful votes
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They clone orders
September 28, 2023

Becareful with this company!
They clone my subscription and they sent me 2 order of 2 bottles in the same month!
I asked them to cancel until they fix it in their system, buy the agent said...We can't cancel order when is processing. Ohhh, but they can sent it and charge twice a month for that?!?!
This feels like a real shameless action.
I like the product, but since they broke the trust, I want nothing to do with this shameless company spoiledchild. ‍

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 29, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Oklahoma
1 review
1 helpful vote
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Waste of money and time
September 27, 2023

I was charged for a trial for a product I never received. I did the Try Before You Buy, but never received the product and was only offered $100 credit instead of a refund. The thing is, they OVERCHARGED my card that could not be overcharged. Customer service seemed more like marketing bots, suggesting to me what to buy with the fake $100 they gave. NEVER AGAIN.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Hawaii
1 review
0 helpful votes
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Very happy with results
August 27, 2023

More energy, skin feels good, hair feels thicker and growth is fast. I feel great all around

Date of experience: August 27, 2023
Melissa M. SpoiledChild Rep
over a year old

LOVE to hear it!

California
2 reviews
4 helpful votes
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Nothing "amazing"
September 26, 2023

I bought the S24 Rapid Recovery Hair Mask after seeing the ads on Instagram and taking the "quiz". I made sure to keep an eye on my credit card so I didn't have any charges I didn't authorize. I didn't need to contact customer service so no problem there either.

This product was not the amazing miracle it was advertised to be, and the product packaging was quite deceiving, yes I read the content amount on the website, which says 4.4oz/125ml but the capsule inside the outer jar is so tiny.! I don't even know how that amount is correct (photo attached of jar containing 50ml of something else for comparison)? It was absolutely NOT worth $45! My hair wasn't any less frizzier than store brand conditioners I've tried.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Mexico
1 review
0 helpful votes
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Best results ever
August 26, 2023

I never had so many hair in my life, love the product

Date of experience: August 26, 2023
Melissa M. SpoiledChild Rep
over a year old

The love is mutual

Canada
1 review
0 helpful votes
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Great stuff
August 26, 2023

I have gotten compliments about my skin glowing and my joints feel less stiff and achy when I take it.

Date of experience: August 26, 2023
Melissa M. SpoiledChild Rep
over a year old

Results never get old ⚡️

Alabama
1 review
0 helpful votes
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Bottle top malfunction
September 25, 2023

I had a bottle top break which prevented me from using the product correctly. I emailed the company and described what my situation was. Your response was to provide me a 50% off of an item, but my situation was not fixed.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Texas
1 review
0 helpful votes
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Very bad product
September 25, 2023

Never use the product.If you use it, it will spoil your hair.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Massachusetts
1 review
0 helpful votes
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Subscription & flavor problems
September 24, 2023

Had to call & insist only ordered one bottle and insisted I ordered pineapple which they advertised! They insisted that was a sponsor not them they did not have that flavor. Ended up with same flavor from my previous order!

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out