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SpoiledChild Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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Easy to order. Everything was easy to understand. The explanation of the the purchase and extras was very clear.
Just received it and have only used it for 3 days now. My complaint is the smell! While I love Rosemary in my cooking and grow it…I don't want to walk around smelling like I'm baking chicken or pork on my head. The odor is just too much! Is there an unscented?
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
All went well until I hit "place order"- then the "do you want this?" started "Or this?", or "how about this?" Over and over! Annoying upselling! If I hadn't already ordered, I might have stopped my order right there! Horrible business practice! Makes your company seem very shady.
Hi Laura! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our marketing team.
I'm about to start my third bottle of the collagen. My hair is thicker and my nails are longer and stronger. I have recommended this products to friends and family members to improve their hair, nails and skin. I will use this product for the rest of my life. As we age, we loose the ability to produce enough collagen to keep us young looking. So using SpoilChild can help with that. A good diet also helps. I love the collagen and I truly love my results!
Results never get old!
I got my extra strength collagen super fast and they have been so awesome to check in on how it's going so far for me which I love! I got the mango flavor and love love it I have been putting it in my juice or just taking it straight and both are great! 10/10 recommend!
The love is mutual
The purchasing process was easy to follow and it's nice to receive some gifts with my purchase, however, it may be beneficial to give gifts that everyone can enjoy. I was given a tinted lip plumper and a scrunchy, which are two things that some people, myself included, wouldn't really use. Looking forward to trying the product, though!
Hi Kevin - thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our product and packaging team.
I have been using spoiled child for a couple of months. I have received results as advertised. I will continue to use product for another couple of months and I see positive results. I will renew my subscription.
Consistency is key
Being asked to write a review about my experience with SpoiledChild before I receive the product was a bit odd to me, but here we are. The ordering process was simple enough, like most online stores they have it set up as foolproof, they want you to spend money with them so they ensure all goes well in that area. I was able to get what I needed. I thought the products were a bit high in price but again I have not tried them yet to determine if they are worth the nearly $160 I spent. We shall see. I am giving a 4 star rating based on shopping experience and the request for a review without trying the product.
Hi Tammy! Thank you for your feedback. As a recently launched brand, we really value the feedback of our customers and will use it to improve moving forward. The price of our products reflects the high-quality ingredients and packaging (which is sustainable too!). Please don’t hesitate to reach out to our customer support at [email protected] if you have any other questions or concerns!
Wonderful experience. Easy site to use and very clear
LOVE to hear it!
Excited for the purchase to come, but trust that the consumer did their homework and doesn't want the upsell on every product this company makes.
Hi! Thanks so much for the review and for your feedback - we really do value your opinion and I'll be sure to pass it along to our marketing team.
Well when I first trying to make up my mind you offer me the 3 products for $167 and every time I went back to the site it kept going up in prices for the same products that was not good I thought but I finally decided to buy it and still was higher than I wanted to pay but will see how I like the products thank you
You’re going to love our products!
Do not like the idea of automatically putting auto refill on my recent first order. I like making my own choices and not having it automatically done for me. Had a few major problems with auto refill with other companies in the past and it became a real headache and not something I care to repeat.
Hi Lorraine - our auto-refill program is optional. You can also place a one-time order. Please reach out to us if there is anything else we can assist you with
I've been using my spoiled child hair serum for about two months now, and I love it. I have fine blonde hair, and with previous serums, they weighed me down and made my hair look greasy. Not the case with this one at all! I can put it on shortly after I take a shower and have no problem going to work because it sinks in so seamlessly. I definitely see new growth already, too.
I also had an issue where my pump stopped working. After a few days of trying to fix it, I emailed customer service and the representative gave me a few suggestions for how to get it working again. I let her know that unfortunately it still wasn't working and she has already sent out a replacement so that I will have it within a few days. Amazing!
The love is mutual
You all taken 2 payments out of my account. It was suppose yo only come out of card ending with 6892.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out.
I love these gummies, not only do they taste good, I'm noticing a difference in my digestive. I've only been taking them for a week now so I'm super excited to see results in a month. Thank you Spoiled Child!
You’ll be obsessed with the results!
Your products came with good reviews and heard you offered a trial. I attempted to try out your services, took the survey and went to order the trial. Before I could complete my order, you charged my card $112.19 and the "$5" trial. I'm disappointed that you falsely advertised test trial products. It's unfortunate because I work as a marketer in the wellness field.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I had a small issue and Kevin J was so kind and helped me a lot, He made my week.
Will for sure order more.
So happy we were able to make the situation right!
My neck doesn't look like a turkey neck lol. Around my eye are lighter, skin rashes even out some. Joints aren't sore as much.
Results never get old!
I never received the product. I couldn't call CS to see what may have happened, so I had to email. I contacted them on four different occasions and never received a response. I never received an email with an order number, never received information about the product being shipped with a tracking number. I had to file a complaint with PayPal, and they gave Spoiled Child 7 days to respond; they didn't respond to PayPal either, so they gave me my money back. I forgot I signed up for auto-refills, and now I am waiting to see if I receive this shipment so I can send it back and cancel this BS along with it. I do not want to do business with any company that does not answer emails or doesn't have a phone number for things like this. Very deceptive.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I love the natural ingredients in these products, but my pet peeve is that the containers are small for the price. Excellent customer service response time.
Hi Shelley - Thanks so much for the love! Our product size goes off of the amount of product in the capsule, not off the size of the capsule. This means your product may not be filled right up to the top, but it's still okay! As a recently launched brand, we really value the feedback of our customers and will use it to improve moving forward. The price of our products reflects the high-quality ingredients and packaging (which is sustainable too!).
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Great to hear