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SpoiledChild

3.5

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SpoiledChild Reviews Summary

The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Minnesota
1 review
2 helpful votes
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Summers my hair feels so dry and damaged kinda like straw. Winter weather is same way. Spoiled child conditioning mask is just the correction hopefully that will make a positive difference for me. I would definitely recommend it to my friends.

Date of experience: October 14, 2023
Melissa M. SpoiledChild Rep
over a year old

It’s the best of the best!

Florida
1 review
0 helpful votes
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Not what I hoped
October 13, 2023

I just got the liquid collagen and the gummies. So far neither is what I expected. I will need a little more time to see any results.

Date of experience: October 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Natalie - depending on the product you had in your order, results can take time! We create products that are meant to be consistently used daily to help you look and feel your best. All of our products are designed to simply fit into your morning and night routine to keep you always feeling spoiled.
Please don’t hesitate to reach out to our customer support at [email protected] if you have any other questions or concerns!

New York
1 review
0 helpful votes
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A22 BIOTIN BOOST HAIR + SCALP SERUM
October 13, 2023

AMAZING! My hair normally thin.flat and dry had life again! I was afraid my hair would get greasy … nope! I put it on at night woke up with almost a dry shampoo effect. Really loved this product!

Date of experience: October 13, 2023
Melissa M. SpoiledChild Rep
over a year old

The love is mutual!

Texas
1 review
0 helpful votes
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Everything went smooth
October 13, 2023

Didn't take very long to get it ordered. I problem finding the web site

Date of experience: October 13, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi Robbin - I am happy to hear that the order process was fast. Here is the link to our website for your future orders https://www.spoiledchild.com/

Pennsylvania
1 review
3 helpful votes
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Customer service, product
October 13, 2023

Fantastic customer service. Very very quick to respond explaining everything and how to use the product. I have very long curly hair so it took about two of the hair masks so about four weeks to really see the most amazing difference in my hair. I have now signed up for the one month option and I'm happy I did because if I have any issues this company and the customer support in Melissa you are fantastic.

Date of experience: October 12, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! This made our day.

Pennsylvania
1 review
0 helpful votes
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Amazed
October 12, 2023

I wrote a review a couple weeks ago because I wasn't happy at all with the collagen, I wasn't expecting them to reaching out to be more specific (Melissa), she was emailing me all this week to make sure I was happy and I'm now! And I will definitely try another product for sure.
Thanks.

Date of experience: October 12, 2023
Melissa M. SpoiledChild Rep
over a year old

So happy we were able to make the situation right!

Indiana
1 review
0 helpful votes
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Every time I have contacted Spoiled Child, their customer service has been awesome! They have contacted me quickly, and resolved my issues immediately. The product works great too. My hair is actually growing back! I'm a customer for life.

Date of experience: October 12, 2023
Melissa M. SpoiledChild Rep
over a year old

We’re so happy to hear that

Texas
1 review
0 helpful votes
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So far so good!
October 12, 2023

So far I've gotten to browse all the products available from SpoiledChild. I got to read how their products can help me. From skin care to hair care to dietary supplements, all the products explained what they were how they could help me and even other people who have tried their products and their experience using them. There are alot of good products, what I didn't like is that there wasn't really a percentage or an amount of each ingredients in their products that was used. And they do use fillers as some of their main ingredients in their skin care products which i didn't like.(This is on skin care products that I was looking into). To me that's like watering down some key ingredients that make the product work just enough to make you keep trying it hoping you'll get better results if you keep using it for longer periods of time. I haven't tried their products yet but I'm starting off with their skin care products and will try other products if im satisfied and actually do see results from using SpoiledChild. It was easy to pick a product put my payment info in and complete the order. Fingers crossed I get good results. Thanks guys!

Date of experience: October 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Can’t wait for you to try our products!

Maine
1 review
0 helpful votes
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Awesomeness
October 12, 2023

Put a smile in my heart. I was able to get a discount which allowed me to afford another order. If we are patient and persistent, the results will come. I have faith in the folks behind it.

Date of experience: October 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Consistency is key!

Pennsylvania
1 review
0 helpful votes
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Still haven't received order
November 12, 2023

Kinda says it all above. Haven't received it yet. What's with delivery companies today?

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

New Jersey
1 review
0 helpful votes
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Excellent Customer Service
October 11, 2023

Melissa the customer service representative went above and beyond to be sure I was receiving the best customer care and support.

Date of experience: October 11, 2023
Melissa M. SpoiledChild Rep
over a year old

Thanks so much for the love! This made our day!

New Mexico
1 review
0 helpful votes
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Best Collagen Ever!
October 10, 2023

Taste so good & it makes a huge difference! I'm a forever customer

Date of experience: October 10, 2023
Melissa M. SpoiledChild Rep
over a year old

We’re honored to be a part of your routine

Texas
1 review
0 helpful votes
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Awesome Experience thus far!
October 10, 2023

Can't wait to try my products! Super excited! I cut my hair, to keep it from tangling and losing more hair and since my hair is curly, it's now super short. Would love to start seeing it grow again.

Date of experience: October 10, 2023
Melissa M. SpoiledChild Rep
over a year old

You’ll be obsessed!

Canada
1 review
0 helpful votes
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No thanks
November 10, 2023

No thanks, i'm trying to cancel my order and it is the hardest thing to do. A lot of shopping sites has a cancel my order button but this doesn't so i will not be coming back. Fix your site.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 10, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Oklahoma
1 review
0 helpful votes
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Great customer guidance
October 10, 2023

Being unsure what to purchase and being able to get help based on a selection was helpful

Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Great to hear!

Canada
1 review
0 helpful votes
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Very disappointed
November 9, 2023

Three emails saying I do not want renewals but the charges are still being charged. Very poor public relations and disorganized
Products not so great.

SpoiledChild attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out

Missouri
1 review
1 helpful vote
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Wow
October 9, 2023

Absolutely adore this product. I have hair past my butt and was considering chopping it all off due to split ends and damage. This brought it back to life.

Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

The love is mutual

Arizona
1 review
0 helpful votes
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Excited!
October 9, 2023

I'm so excited to try out the liquid gold as I've heard this collagen being called...the liquid gold collagen!

Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

It’s the best of the best!

Washington
1 review
0 helpful votes
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Good experience. Easy ordering
October 9, 2023

Quiz to help determine what you need.
Good reviews
Easy ordering

Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Only the best for you.

Pennsylvania
1 review
0 helpful votes
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Easy Peezy
October 9, 2023

Everything was so simple and laid out. If I had no idea what I needed or curious about what else I could benefit from I could always take the quiz for both hair or skin, which is awesome! They gave me plenty of options and I'm waiting for my liquid collagen to come and I'm so excited!

Date of experience: October 9, 2023
Melissa M. SpoiledChild Rep
over a year old

Can’t wait for you to try it!