SpoiledChildReviews 1,070

After posting a review, I got multiple ads, offers & company credit! Lol & messages through this site. Unwanted. I want my money back. I'm reporting to Attorney General for Consumer Protection. Don't be surprised by future Class Action Lawsuit. ADS claim FREE trial: they put you on subscription service & say they take you off- I had to manually report to bank! This company has multiple ads on Facebook and InstaGram claiming a FREE trial. Melissa won't let me return the product or give me my double charged cost. She CLAIMS it just FALLS off. They refuse to provide their business address. SCAM ALERT
NOW, their callout is I'M NOT responding because I told them multiple times to stop sending messages of LIES- they already gave me my money BACK!

I've used the collagen for about a year now. Last month my order never came. Now same thing this month. First they told me it was FedEx which I didn't understand because after 1 month it still hadn't shipped. They finally refunded me after a month of back and forth hearing the same FedEx excuse. Now this month same thing. Money pulled off on the 30th and I'm still not seeing it shipped. I've reached out to customer service twice now with no response and I've just cancelled my subscription at this point. It's ridiculous I don't know what's going on but I'm not buying the shipping story.

I'm rewriting my review to match my experience. I'm a tad confused because after I reached out they responded within 24 hours. They wanted a screenshot of what I was seeing, and they eventually were able to charge my card. Not sure what happened, but after a day of hassle and reaching out, without updating, they were able to charge my card. Not sure what changed but communication should have been sent to me once they were able to complete the purchase.

Companies like these should really be taken to court for fraud like seriously we are in 2024 and company's are still able to scam people like this. I've been getting lots of ads from this brand and me personally I'm not one for shopping and all that but my hair is going through it and it said try now for $10 and if your not satisfied return it. If I don't by the end of the trial than I'd get charged so why is it that as soon as I placed my order I got charged $165. Also what company in this day and age doesn't have order cancellation the same day u order. I want a refund!

After I purchased the 30 day free trial I was checked in with a few times. I told them I hadn't noticed any difference and was encouraged that it would take up to 90 days to see a real difference. Of course this means the 30 day free trial is useless. I continued with the spray and all of a sudden my hair is worse than it was before. It was a little thin before I started the spray and now I have very visible bald spots. I'm worried to continue the spray.

Firstly, you guys charge me 160 dollars! Without a WARNING. Secondly, you can't refund it? Then why aren't you guys fulfilling your promise of 7 days delivery? Thats a false advertisement there. Thirdly, I keep contacting your support and there's no reply yet! Even though you said on the email "open 7 days and will reply within 24 hrs"
Please hurry up that dang package thats I ordered since dec 26,2023 so I can return it UNOPENED and return my dang money.

I got charged by the company when I have never once ordered anything from them or ever been on the website and they told me there was nothing they could do to refund me my money

They charged me twice I sent the product back because it was garbage and never got a refund
They sent me a fake refund receipt and the 4 digits card on it is not mine.
I tried to read out to them no one responded back
I tried from a different email someone reached out instantly and when I told them about my refund, they goshted my emails.

I unsubscribed from your company two months ago and I received a gold colored product today?Why don't you honor your word? How can I even know my order number when you don't send the confirmation information with the product?

I ordered the product and didn't like it. I sent back in two weeks. Never got paid back for my return. They pretended to post to my checking account and never did. I sent back their product per their guidelines but never got my $100 plus tax. They have a terrible product and they are crooked.

Haven't even had a chance to use product and already found a new charge on my card without permission. No reorder! I want this charge refunded immediately!

I just order then canceled within less that 10 mins. I received an email stating my order can't be cancelled! Why is that when I did the 30 days free trial but I'm seeing pending charges to my account. Then I get an email stating I can't cancel. I need someone to explain to me why?

DONT WASTE YOUR MONEY! I tried to send it back and cancel the trial and was told I couldn't and to try it for 20 more days. After the original 30 days was up I canceled my subscription but was charged anyway. Horrible customer service, if you use the chat service they say to email them and if you email them they say to use the chat service. There isn't ant number to call. I tried for 30 days every single day to get ahold of someone real and never did. The only time I was answered was by the chat bot when trying to cancel the trial and it responded with "sorry you don't like the product at this time we'd like to offer you 20 more days to try it instead of canceling" I said that I didn't want 20 more days I wanted to return it and get my money back and it didn't respond. I tried emailing and got no response. Absolutely horrible product. I saw zero results and ended up spending over $100 with the 30 day trial and the second refill they charged me with after I had already canceled.

They have taken monies out of my niece checking account every month. She has tried to cancel / emailed every month since June. We get no response - not to mention no product sent. Though she didnt like it anyway - worst cust service - worst product. Dont recommend!

I feel like more of my hair falls out when using this product I thought it was just me until I tried a different product and less hair fell out. I am half black and half white. So my hair is frizzy and kinky. I don't think this product is good for hair like that. It makes it soft but my goal is to help my hair grow and keep it from breaking. I blow dry my hair a when I use the spray for hair roots it makes my hair roots poof out to much. Massaging it in tangles my hair and my grandmother who does my hair has had to pull out knots. All in all not for curly unmanageable hair.

SpoiledChild ads everywhere. Thought I'd give it a try for the "trial" which charges $10. If you decide to keep the product after use, then there will be a $49 charge on top of that as well as the $9 shipping and handling fee.

It's been over a month and I have not yet received my product. They offered an auto-refill option for extra goodies, but I had canceled this and it had automatically charged me the full $65 for everything even though I had not yet used or received the trial product. Terrible user experience. Terrible business model that is borderline scamming and this product better work if I'm paying $65 for it!

First of all, I had ordered before and had not done auto refill, but I still had my capsules. I wish there was an option to buy just the product and not the capsule, it's wasteful and more expensive. Also I LOVE my hair mask, so I decided to try the other two, shine and damage repair. REGRETTED IT. I feel like there is WAY less product, and it just doesn't go as far when applied. I wish I had purchased 3 of the signature hair masks instead of one of each. Very sad about that. Love the main hair mask though! :( don't think I will order again just because I spent a lot and I'm disappointed. Thank you for your time!