On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SpoiledChild Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You tricked me into buying something I didn't want…. I only wanted the collagen
But your website wouldn't let me checkout unless I clicked this 20% off link which I thought was a discount for being a new customer. I want my money back for the xtra $#*! you charged me for
I just signed up and am looking forward to the experience of this product. I am new to collagen & kern to benefit. I tried to find information about how this product relates to men's health too. I saw only women advertising & women reviewing & in the info & FAQ there was no reference to whether it is a unisex product or geared towards women. In the end I took advantage of the try before you buy and I will let you know how I go.
Thank you for sharing your thoughts! Our collagen product is designed for everyone, including men, and we’re excited for you to try it. We appreciate your feedback about the information on our site and will work to make it more inclusive. Let us know how it works for you!
I'm confused as to how I'm supposed to see results when each bottle contains 450mls. If I'm required to take 30mls a day, then each bottle only last 15 days and then I have to wait for my second $50 bottle that will again last only two weeks. This is a rip off and I'm cancelling asap
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I never ordered from them but was charged nearly $60. Was getting constant texts & emails, now they've gone silent. There are warnings all over the Better Business Bureau about this company. Do NOT trust them! Don't even LOOK at their site or you'll be charged.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
Not sure why I would get a survey request 20 minutes after placing my order considering I have not received or tried the product yet, but I'll give some feedback of my ordering experience if that's helpful. I don't mind the subscription option BUT I think you need to provide the customer with THEIR subscription of choice: example, I ordered 2 bottles, I wanted this as a monthly subscription as more than one person in my house uses the product, however, for 2 bottles you only give the option for every 2 months, 3 bottles 3 months, etc.
Excellent and efficient process. Just take the quiz and it does the rest for you! Love it.
Hi Rebekah! Thank you so much for your kind words! We're thrilled to hear that you found the process excellent and efficient. Making things easy and seamless for our users is always our goal. If you ever need any assistance or have feedback, we're here to help!
It kept saying I had a card issue after I hit the purchase button. I received an email thanking me for my purchase, so, I checked my account the the money was withdrawn. Not sure what the issue was but glad to know I will be getting my purchase.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
Hi Ashley! Thank you for your kind words! We’re so excited for you to try the product and hope it exceeds your expectations. If you have any questions or need assistance, we’re here to help. Enjoy!
I tried the mango collagen and it's not for me (though I am still taking it and it is tasting better each time), but they kindly gave me an option to try something else. Just ordered the powder version to add to my coffee in the mornings. We'll see! Really appreciate that option.
Hi Eloisa! Thank you for sharing your experience! We’re sorry the mango collagen wasn’t quite to your taste, but we’re glad to hear it’s growing on you and that you took advantage of the option to try something else. We hope the powder version works perfectly in your morning coffee! If there’s anything else we can do to make your experience even better, please don’t hesitate to reach out.
As I was signing up for the deal, there was an offer of a reduced price from $55 to $44 so I clicked that button but then when the total came up at the end of the process, it said they would charge me $55. Feels a bit bait & switch to me, but we shall see
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
The add on order offers ruined the experience for me. There were too many offers and i ended up clicking on an order I don't need. Worst of all is there's no option to cancel orders
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I opted for the "try before you buy" just pay shipping. That's not what happened, I was charged full price so please cancel this order. Thank you
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I wasn't able to change the amount of my order. I only wanted one bottle, accidentally hit the another bottle and it doesn't give you the the option to edit your purchase
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
The website was easy to navigate and integrated very well with email.
Hi Danyelle! Thank you so much for your kind words! We’re thrilled to hear that you found the website easy to navigate and that it integrates well with email. We work hard to make sure our platform is seamless and user-friendly, and it’s great to see that reflected in your experience. If you have any additional feedback or suggestions, please don’t hesitate to let us know—we’re always here to help!
Going through the quiz to calculate which one was best for me was easy.
I have not tried the product as of yet, not sure I will like the flavor as I didn't have a choice and will be getting mango. I am hoping future deliveries, if I chose to continue will allow me to chose a flavor I like.
Hi Catherine! Thank you for your feedback! We're glad to hear you found the quiz easy to complete. We understand flavor preferences are important, and we hope you enjoy the mango. For future deliveries, please feel free to reach out to us—we’d be happy to assist in customizing your order to ensure you get a flavor you love!
I've been eyeing this collagen having taken the same one for the past 4 years! The reviews are BEYOND amazing and looking forward to seeing my results after my first 30 days! The authentic results has me sold!
Hi Audrey! Thank you for sharing your excitement! We’re so glad you’ve chosen to try our collagen and appreciate your trust in the amazing reviews. We can’t wait to hear about your results after the first 30 days—welcome to the family!
Great experience I would love more information and future studies like this again
Hi Shanita! Thank you for your feedback! We're so glad you had a great experience. We'll be sure to share more information and keep you updated on future studies
Didn't get what was promised. Was tricked into more than what I wanted only wanted the collagen. Questions indicate all was includef
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
Just bought the product not sure if it's any good there's a lot of advertisement behind it will see when I try it and time will tell… 🌟😊
Hi Terri! Thank you for giving our product a try! We’re excited for you to experience it firsthand and see the results over time. If you have any questions or need tips while using it, feel free to reach out. We appreciate your trust and look forward to hearing your thoughts! 🌟😊
LOVE the taste of this collagen. Amazing
I'm so excited to see how my hair, skin, and gut health is after a few more months of taking this.
Hi Kelly! Thank you so much for your kind words! We're thrilled to hear you're loving the taste of our collagen. We can't wait for you to see the amazing results for your hair, skin, and gut health in the coming months. Your excitement means the world to us—thank you for choosing our product!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out