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SpoiledChild Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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I placed an order for one bottle of collagen to try before you buy. I was charged 6.99 for that. Somehow now you have me in for having 3 orders and charged me for all of them. I tried to cancel as soon as I got the confirmation email but there is no option. Worse experience I've ever had with ordering something online and I order all of the time. It's manipulative that there is no option to cancel BEFORE it's even shipped. You think people will won't want to deal with the return so they'll keep it. Now I have to go through the process of returning things I didn't order. Horrible site
It went quite Smooth I was able to pay in full instead of try before you buy. Looking forward to receiving confirmation email and receiving product to see if I want to join the Family
Thank you for your kind words! We're thrilled to hear the process went smoothly for you. Your order is on its way, and we can't wait for you to receive it! We hope you love it and look forward to welcoming you to the family. If you have any questions in the meantime, feel free to reach out.
Super easy to browse, products are well described. I love the fact that there are several discounts for subscribing to a monthly subscription.
Thank you for your kind words! 😊 We're thrilled that you found our site easy to browse and enjoyed the subscription discounts. Hope you love your products!
It was very easy to order. Now I'm excited to receive & begin using it.
Glad to hear that! 😊 Thanks for your order - we hope you love it! Let us know if you need anything. Enjoy!
Excited to get my first order I the next few days. Hoping the tariffs don't make it too expensive!
We're so excited for you to receive your order! We hope you love it.
I message customer service to cancel my order they found not reply me
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
The upselling started the minute I signed up. I do think the product might work; it isn't going to with in 30 days… with any collagen. The bottle totally sucks. There is syrup drips within a few uses and requires a wet paper towel after each use. I was given a free travel size code, which didn't work.
This is my first time ordering, so I can only review that and not yet the product. In placing my order I got the opportunity to place another order for additional products at 20% off, which I said yes to. Unfortunately my bank saw this as a scam and the transaction did not go through. Got a pop up on the site that said "ops" could not complete. I then got a text from spoiled child offering the 20% off but the offer was only good for 5 minutes, as I tried to order from link and got offer no longer available message. A little disappointing, but am hopeful the product stands up to the great reviews and really is legit.
Thank you for sharing your experience! We’re sorry to hear about the payment issue and the timing of the discount offer - bank security measures can sometimes be tricky. We truly appreciate your order and are excited for you to try our products! If you need any assistance or have any questions, feel free to reach out to our support team. We hope you love your purchase!
Everything went fine, but I was using a pre-paid credit card and it would not let me only pay the shipping to try for 14 days. Not a big deal, but a bit difficult to navigate the numerous attempts to "upsell" with offering another bottle or to autoship. I hope I love the product :)
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
Ordered and then a 20% box popped up but it added another product that I didn't want!
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I don't kn why a moisturizer was added to my order and the money was cut from my card without my knowledge am not happy and that and I want that order for moisturizer cancelled I have been trying to cancel I cant please get back to me for that
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
So far pleased with what I see so far. Love how you recycle the products.
We're so glad you're pleased so far! ♻️💖 Sustainability is important to us, and we’re happy you love our recycling efforts. Thank you for your support! 😊
Order was good, just get product here, will review again when I take product
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
I had issues w my hair being so dry and there products helped a lot
We're so happy to hear that our products have helped with your hair! 💖✨ Thank you for sharing your experience - we love hearing success stories like yours! 😊
Ordering was simple and I was charged just the shipping on a 14 day trail. Excited to receive product and get started.
We're so glad to hear the ordering process was easy for you! 🎉 We hope you love the product and can't wait for you to get started. Let us know how it goes! 💖😊
Realmente pongo Fé a lo que compro sea de utilidad a mi salud!Son mis espectativas.
Thank you for your trust! We hope our product meets your expectations and supports your health. Let us know how your experience goes! 💖😊
Very easy nice site been wanting to try this product for a long time can't wait to get my product
Thank you for your kind words! We're so excited for you to try the product - hope you love it! Let us know how it goes! 💖😊
E27 collagen is 5 star. For some reason my last review only noted a one star. It's definitely 5 star.
Thank you so much for your 5-star support! We appreciate your kind words about E27 Collagen. If there’s anything we can assist you with regarding your review, feel free to reach out. Thanks again for being a valued customer!
I have been taking the e27 collagen for 2 weeks now. Already I had a friend notice the difference in wrinkles on my face. He said they were smoothing out. My gut is transforming which is great. I love this stuff. It really works.
I'm still trying to finish out the whole bottle but the flavor is overwhelming and overly sweet. It hits my stomach very hard in the morning. Not seeing any difference between this product and the non-flavor powder I used to use in my morning coffee.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
The check out process went well I am now waiting on my product and I will review that after a couple of weeks
Thank you for your feedback! We're glad to hear the checkout process went smoothly. We hope you love your product once it arrives! Looking forward to your update in a few weeks - let us know if you need anything in the meantime.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out