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SpoiledChild Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality of products and the personalized assistance available during the ordering process. Many express satisfaction with the effectiveness of the products, particularly regarding collagen and hair growth supplements. However, concerns frequently arise regarding the complexity of the ordering process, including aggressive upselling tactics, unexpected charges, and difficulties in canceling subscriptions. Additionally, customers have reported frustrations with the lack of immediate support and communication during issues. Overall, while product quality is highlighted, the customer service approach requires improvement to enhance trust and satisfaction.
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I signed up for the subscription, then it asks would I like another bottle. I said okay. Didn't see my complete order until after I was charged, then I have 3 bottles...wtf. There is nowhere to cancel the order. Absolutely terrible for consumers. Will report to the better business bureau for shady selling practices.
Cancelled my order, I couldn't even get the order placed, without going through 6 different add on pop ups. NO THANK
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out
I write this with the caveat that I have not yet received or used my products. So I am basing this solely on the ordering process, which easy. I liked the AI suggestions for products as well.
Hi Melissa! Thank you for your review! We're glad to hear that you found the ordering process easy and that our AI suggestions were helpful. We hope you love your products when they arrive! If you have any questions or need assistance, feel free to reach out.
Thank you for your wonderful feedback! We're so happy to hear that you're loving the results and the flavor. Enjoy, and let us know if you ever need anything!
I was really happy with my Internet experience so far everything is good. I can't wait to receive my product so I can give you a five star if it is that good
Thank you for your kind words! We're so glad you're happy with your experience so far. We can’t wait for you to receive your product, and we hope it exceeds your expectations! Let us know if you need anything in the meantime.
Thank you for giving us a try! We hope you have a great experience. Let us know if you need any help - we’re happy to assist!
Great. Results amazing!
My nails have never bern better.
That’s fantastic to hear! 🎉 We're so glad you're loving the results. Clear skin and healthy nails—sounds like a perfect combo! 💅✨ Thanks for sharing your experience!
My skin is so clear now within one week, Also my face is now so clear from pimples. Am happy 😊
We're so happy to hear that your skin has cleared up in just one week! 😊✨ Thank you for sharing your experience. Keep glowing, and if you ever need any skincare tips or recommendations, we're here for you!
Service seems great with the ability to ask questions in real time. However, I am still not sure if I am buying in Canadian or USD, and that is important to me as it can change the price significantly. That is the only thing I would say could be improved.
Thank you for your feedback! We're glad you’re enjoying the real-time support. We understand how important currency clarity is, and we want to assure you that all prices are charged in Canadian dollars. If you have any further questions, feel free to reach out—we’re happy to help!
After going through multiple choice questions, it selects the right product for you. It then recommends other ones that can help. Less than 3 minutes to get my recommendations and purchase them.
Thank you for your feedback! We're so glad you found the process quick and easy. Our goal is to recommend the best products for your needs - can’t wait for you to try them! Let us know how you like them!
The website was very quick to move between selection and cart - almost too quick. I had to delete and reorder to make sure it was correct..
Thank you for your feedback! We appreciate you sharing your experience. We’ll take a closer look at the checkout process to ensure it’s smooth and user-friendly. Your input helps us improve, and we’re grateful for it!
I'll keep it simple and just say that it's truly not worth it. I purchased for months on and off through the years. 2 months ago, I decided to come back. I still had my bottle from last month and the alert that my order was going to ship in 5 days popped up for the current one so I cancelled. 2 weeks later, in the dead of night, I got an email solely from PayPal stating that Spoiled child charged my account... I thought it was a phishing email at 1st! Like, how shiesty would it'd be if they charged me for an subscription I cancelled ON TIME. I emailed them about it and Melissa emailed back. They tried to gaslight me as well and claimed that I didn't cancel it but "changed the date of my auto-fill." Strange how I "changed the date" but it was charged on time without any notice from them. They don't send confirmations when you halt subscriptions to them, then they bs and stonewall when you hold them accountable -- if they wanted a problem then they've got one with me. It's not stopping with one review on this website.
Update: Melissa in particular didn't help in the slightest. She answered like a bad AI and did not provide clarity/ responses that correlated to my queries, frustration, and concerns. I finally got help from a Miranda ( I can't recall her name but I know it also started with an M.) Within 2 emails, she shed light on the situation and resolved my concern. I'm done with Spoiled Child because of staff like Melissa and it's reflected throughout this site that she only seems to escalate issues rather than resolving them -- who really deserves that treatment when they fork over their money to a company? I still never received a receipt from Spoiled Child which is fishy af but I'm returning what was purchased and closing out connection to my accounts.
Thanks a million again Miranda! If they were all as straightforward as you were there would be a lot more people sticking to the company.
I am only on my first week, but my gut has felt so much better, going to order my second just so I can make sure it is working
That’s amazing to hear! We’re so glad you’re already feeling a difference in just your first week. Consistency is key, and we’re excited for you to continue your journey. Thanks for your support, and we appreciate you ordering again!
Your ad is confusing. I signed up for renting I did not mean to order. The auto renew and the collagen serum. I know I can stop auto renew. But can I stop the order of the serum?
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
When I order anything online I don't want to be bombarded with "buy these" items at the end. Had I received one more ad of items I have no interest in I would have cancelled my order, gone to Costco and purchase the Collegen.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
There is no way to order 2 bottles at the same time without going and adding another bottle completely to the order. Need to make that available. I would never do auto renew of any product.
Hi Sheila! Thank you for sharing your feedback with us. We understand your concern about ordering multiple bottles and will definitely consider this as we work to improve the shopping experience. We also respect your preference regarding auto-renewal and will ensure that you have full control over your subscriptions. If you ever need help with placing an order, feel free to reach out to our customer service team. We appreciate your input and hope to make your next experience even better!
Ordering the product was very easy. I'll let you know how the product worked later on.
Thank you for your feedback! We’re so happy to hear that the ordering process was smooth. We hope you love the product and look forward to hearing how it works for you. If you need any assistance, feel free to reach out!
I need to cancel one of my orders because the website kept asking me to purchase more items that I by passed. The came to my email late and by that time I went in and pl laced the same order. Please snd thank you.
Hi! We reached out to you via PM but haven't heard back. Please get back to us and we’ll be happy to sort it out
This was my first time ordering from Spoiled Child and I am thoroughly impressed by their customer service. I received personal emails regarding my order and delivery. When my delivery was delayed, through no fault of their own, they sent me a coupon code for future use. I love the products I ordered and will absolutely be a repeat customer.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that you're loving your products. We always strive to go the extra mile for our customers, and your support means the world to us. We can't wait to have you as a repeat customer! 💙✨
This site is amazing, not only do you get matched for products you also reward you with deals and free gifts!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our site and the rewards we offer. We love connecting customers with great products and special perks! If there's anything we can do to make your experience even better, let us know. Happy shopping! 😊🎉
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! We reached out to you via PM but haven't heard back. Please get back to us, and we’ll be happy to sort it out