SpiritHalloweenReviews 403

We usually shop here yearly. I purchased an item two days ago. I just tried to exchange with receipt at the Birmingham Pinnacle location and was told that there were no returns on tights. First of all, the package is still sealed and obviously never even opened. No one told me anything about no returns for tights when i purchased these or I would've not bought. And let me add, this was after i was ignored by two employees while the one cashier working was helping someone. Won't be back to Spirit Halloween again.

I was hollered at by someone e who I thougt was a customer that I saw in the store. The female approached and wanted to see inside my bag/purse. I asked who she was and why. She said she was security-never gave a name- the store associate/manager watched from the door but didn't come out to speak to me. I showed what was inside my bag and that I hadn't taken anything- she proceeded to sayi had been identified as I there stealing that week by her manager. I told her that I had never been in the store and will never go back. She said I was lying and had been identified. IhAve never been treated so rudely

Was told due to covid no changing rooms to try on costumes so buy it take it home if it doesn't
Fit Bring it back for refund or exchange so I took it home didn't fit brought it back now they have no costumes in my size and they will not refund my money because it's past there refund date I bought it after there refund date. Poor management and rude to costumes when you try to return items my family and I will not be buying form spirt Halloween again.

Said I never picked up order when it was to be shipped. When I told them that the order was to be shipped because I paid shipping they told me no I wasa to pick up? Then why was I charged shippiong you liars?

Don't take their free shipping, I bought on October 2nd it's the 21st still don't have my items. Never let them just ship however they want to because they'll use the cheapest worst option available, no communication whatsoever very poor service won't be doing business again. I didn't think it got worse than Walmart, just buy from walmart I never thought I'd say this but they're better.

I have never seen worse customer service in my life. They billed my credit card twice when I bought an item. I caught it when looking at my credit card account. It was near impossible to get ahold of anyone by phone and when I did, they called my back at 11:30PM at night! They would not do anything to fix it. I physically went to the store and they would not give me a refund, even though they charged me for an item I'd never bought. An employee says that their system charges people twice sometimes and there is nothing they can do about it. They proceeded to have me talk to another manager, who was supposed to help, but did nothing. Said they could not refund me, even though THEY had charged me twice for the same item. They do not respect their customers and this seems like some kind of scam. I have never seen any customer service this appalling in my whole life. I will never shop this store again and would tell everyone else to avoid them as well. They basically stole from me, admitted it, but said they couldn't do anything to fix it. NEVER shop at this store. They have dishonest business practices.

My only complaint is that your stores are not open all year long. Please fix that! We need the in-store experience all the time!

I ordered a boy's costume and received some weird zombie statue, and NOBODY can be reached for a refund! Honestly, I don't think they have a real customer service department. My only recourse now is to file a fraud claim with my bank and have the charge reversed. I will never do business with them again, and I will warn everyone I know not to do business with them.

Bought a Wacky Mole and it worked for 2 days. Been trying to get in touch with the tech support at Zombie Squad. First talked to Michael J and he didn't do anything just lied and said he processed my return. Then called 2 days later and talked to Rolinda. Still haven't heard anything from them. Talked to Anna in Guest Services chat and she said can't help me either. Today 10/18, when you call them, their phone lines are closed.

Took my daughter in looking for a halloween costume and was pleasantly surprised by the great customer service and friendly workers. Ash was welcoming and went above and beyond to help us find what we were looking for.

Ordered the costume on 10/13/21. Paid for overnight delivery. It is now 10/15/21. Received no tracking and still no costume.

I have bought several animitroncs from Spirit Halloween. They have progressively gotten cheaper. This year I bought a Mr. Howel and he did not cycle correctly and the mouth did not move. After not being able to reach anyone and waiting a half an hour (30 min.) to talk to tech support, I was told to take a video and email them that is how I may get some help. Before I could say anything I was hung up on.
I really hate to say it but I will not recommend them and highly suggest just staying away.

As a former employee customers need to know that no cleaning or sanitizing happens in this store. Not even in the bathroom or employee work areas. This worries me as with the covid and delta variant out there. I feel we have a responsibility to keep customers and employees safe. I would hate to see anyone get sick be of this. In spite of employees begging the DM Nathan Porter and manager Sarah to fix the issues. The company refuses to do anything. Then there's the issue of Sarah's temper even becoming violent and screaming in the face of employees. Yet it was unprovoked and unnecessary. Management refuses to address this also. We are constantly having costumes returned as pieces are missing from the bags.

Honestly, if I could give them a zero star rating I would. This happened almost a year ago from today. Right on Halloween when the store was about to close for the year. So an actual store location. Right on Skibo Rd in Fayetteville, NC in 2020. I went into the store with my mom to buy an outfit my little sister said she wanted. The outfit was sold out, but it didn't matter because I think we might of been in that store a total of 5 minutes before the store owner came out, took me an my mom aside and told us we are thieves and trouble makers and she wanted us to leave. Yes we were singled out for doing absolutely nothing at all. We literally just walked in and started looking for what we were going to BUY. Yes we both had plenty of money on us, otherwise we wouldn't of bothered walking in. I even tried telling the owner multiple times that she had the wrong people. Because I know I've never stolen from that store before. But she insisted that she was right, because she remembered my mom's red handbag. As if nobody else in the entire city would use a red handbag you get from ALDI's (I think that's where mom got it from). So eventually we did leave, and I attempted to report her to everyone I could think of. The Spirit of Halloween Store corporate didn't care. They never even bothered getting back to me on the matter. The Better Business Bureau made it known that they don't handle these situations. I tried finding a lawyer but found that the only lawyers in Fayetteville, NC are divorce lawyers. The only thing I did not do that I really should of done is reported the to the new station "5 is on your side". I have really never been treated so very horribly from anywhere else in my life. And it became obvious that nobody cares, but at the very least I can give them a negative rating and warn others who intend to shop at one of their locations in the future. And I'm only uploading a photo of something I bought from one of the store locations so that this review doesn't get lost in the algorithms.

The 25-year-old manager they have running the place at Brazos Mall was rude and will not let you try on the costume stated take them home try them on then bring them back if they don't fit... so what's the point of that?... And it does State online come in Try on your costumes in the fitting rooms... they're liars..

Placed an order 6 weeks ago. Got a Fed Ex notice 2 weeks ago that order was awaiting being sent to Fed ex. Tracking gives no updates or location. Contacted Customer Service by email 3 times with no response. Halloween is getting close and I am concerned this order will not arrive in time. I wish they could at least respond with some kind of update. Customer Service needs improving.

I ordered my sons Halloween costume September 9th it is now October 5th I only received the knife to go with the chuckie costume. So I reached out to customer service via their chat option online yesterday to ensure my sons costume is still on its way since my order was appearing as delivered in full. The individual I spoke to stated the costume was coming from another warehouse and would be shipped in the next three days. I woke up this morning to an email stating per my request my order has been canceled and I have been refunded my money. Horrible customer service I never canceled my order and waited almost a month for it to arrive luckily as always Amazon has a similar costume which I just went ahead and ordered. Long story short stick to Amazon or party city and avoid spirit Halloween.

I would like to know where I can leave a review about your burns park ca, store. I was there 30 mins ago spent good money in that store. And I hadn't even left the parking lot yet and I bought a knife to go with costume and my son was showing his dad what he got my husband realized the knife was broken so I went in to exchange it. The pig said I can't exchange what your kid broke. EXCUSE ME FIRST OFF MY KID DIDNT BREAK $#*!. Then asked clueless at the register did you sell her a broken sword it's a knife smart one the girl says no we would have noticed well I took it in without the cardboard attached to it but it was connected to the cardboard so no you wouldn't have then she basically called me a liar it was 7.99 she said nope that wasn't 7.99 I know cause I looked it up. I don't know what she looked up it clearly had 7.99 price she looked high to begin with so do you drug test your employees she shouldn't be working where children shop I want to exchange my broken knife that I bought broken. I got nothing but time on my hands I will post reviews all day and not because she wouldn't exchange it because she blamed my child for breaking it bad move on her asd

I ordered a presale item (which they make you pay then) which stated the item would arrive in 30 days. I waited 40 days before calling and was told the item was pushed back for 15 days, so I would receive it in 6 to 8 days. I then waited 10 days and still no item so I called back and was told it was pushed back again and would be deliver by the end of the month. It is now the end of the month and still no item so I called back and again told it would be 10 more days. I hope this helps not buy here. They lie and tell you they would email updates and call you back but that was a lie to. They just tell you anything to get you off the phone. I will report fraud to the credit card. Worst customer service.

So every review is talking about how horrible their experience is with this store, but every year since I was born, I've come to Spirit and never been dissatisfied. I got a costume last week, it was great, got the Killer Klown Cotton Candy Gun, works perfectly, And I love coming back every once and a while to see what's new. My favourite store for Halloween stuff. I guess my location is just a really good one.

EDIT: So I think it's that the online stuff isn't the best. If you shop in-person, you know what you're getting. But I think if so many people are having trouble, they should improve their online quality.