SpiritHalloweenReviews 403

Online ordering is absolutely horrible! Good luck trying to get ahold of anyone to help you as well. I called to change one thing RIGHT after I made my order and then get an email addressing me as some random person and said my order was cancel which I never did that and then of course I couldn't get ahold of anyone (I've been trying for a WEEK) so I said whatever I don't care about it anymore but then I got an email saying my order was shipped! No refund In the account. Also no package arrived. Again I can't get ahold of them. Their customer support is a JOKE and it will randomly hang up on you saying "number has been recorded you will receive a call back" and you NEVER GET A CALL BACK. Do not order from this company

Payed for express shipping and S Halloween sent it ground with the excuse it should have still made it in 2-4 day express timeframe. Well it came one day after Halloween. They could care less when I called that I payed extra for more rapid shipping and they sent it ground, just pocketed the money and left me a chump. Horrible to have a sad kid Halloween day because the people operate with greed and could care less about the customer. DO NOT EVER BUY ANYTHING FROM SPIRIT HALLOWEEN.

My mom bought a costume for my son the 30th in the afternoon, but did not buy the one he wanted. Went back the 31st in the morning and they would only exchange it for something else. The did not have the costume my son wanted so I did not wanted an exchange. I am keeping a costume as a reminder not to buy from them in the futures. These pop up kiosks are not to be trusted. I will use party city and amazon not these fishy stores that pop up in Halloween just to make profit and con customers

I'm so extremely upset I ordered on a sat 10/26/19 and paid for two day shipping to guarantee it would be here before Halloween. It shipped out on Monday 10/28/19 I was suppose to get it 10/30/19 and it's now Halloween day and now my order says it will ship out tmrw! I paid an extra 20 bucks to guarantee I would receive my order like the website stated I'm so upset now we don't have Halloween costumes all because they didn't honor the one thing their website clearly stated! Never trusting this site again. Wish I would have read the reviews.

Spirit Halloween is by far the worst Halloween costume store EVER. If you order near Halloween then they'll charge you an extra $20 for shipping, which I guess is fair, but then the costume ends up coming in on Halloween day or after! It's ridiculous. Their costumes aren't even that good! I've also heard their return policy is horrible, which I don't find surprising. This store needs to get their priorities straight if they're going to charge so much for shipping. They need to guarantee that it will be in on time, but they don't. Just go to Party City, it's much easier and they have better policies. I'm shocked at how they run their business.

I ordered a costume for my son a week and a half before Halloween. I paid the extra $20 for expedited shipping to make sure I got his costume in time. When it was not delivered on time I tried to reach their customer service and had to spend a half hour on the phone before I got a live person to talk to. They said the costume was in transit and would arrive 2 days after Halloween! No apologies, just said they would refund my shipping charge. I was not happy to say the least, and in the middle of confirming the credit back to my account their "customer service" rep hung up. NEVER AGAIN WILL I PURCHASE A PRODUCT FROM THIS COMPANY, AND I ADVISE ANY ONE READING THIS TO STEER CLEAR OF SPIRIT HALLOWEEN!

Worse service ever. If you order from Canada there is no way to track your package even though you get emails saying to "click on the links below" which are non existent-IE there were no links. I was diverted to live chat which was never on or does not work in Canada. So I phoned where the wait was so long they said they would call back but never did. Halloween is in two days-I paid a rush order and no costume for my young son even though it was suppose to be here yesterday. DO NOT ORDER FROM THIS COMPANY. I ordered other costumes from Halloweencostumes.ca which arrived early and easy to track online without help.

I was out shopping on the 29th (today) with my dad for a killer clown costume, I got it, for 75$ we later fount out there was a much better quality cheaper costume in hot topic, we went back asked a return and the people flat out were like *chewing gum pops looking at phone* no sorry so then we looked on the website only exchanges after the 18th this is ridiculous returns should be offered at all times not for part of the month

Bought some items on October 25th. Wasn't told that my sale would be final. The store didn't even have a policy posted by the checkout. I went to the store to make a return and they told me I was stuck with it. Super sketchy policy and lack of transparency. The only way I would've known about the policy would have been if I had looked at the website before buying anything. When I pointed out that a sign wasn't posted at check out, I was met with shoulder shrugs. Won't be shopping there again.

The girl in the pumpkin suit on 10/29 was extremely rude. I asked if there was someone who could help me find a costume - she said there is no one on the floor that she is the ONLY one there and can help me once she is finished with the line. OK fine. I walked away - when she was finished with her line its like she forgot about me - I had to interrupt her texting and ask AGAIN for help. She was continuously on her phone even while checking out customers. How do the only have one person on staff for a store that size at Halloween? Also with being shocked at how rude this girl was I forgot to use my 20% discount and she never asked if I had any so I walked out spending 100.00 and no discount. Thanks Pumpkin Girl

Horrible customer service and predatory return policy. Employees are rude, especially on social media; merchandise is expensive especially for cheap quality. They use predatory return policy to trap and screw customers, similar to a credit card company. The sad part is they screw the parents who want to make a good Halloween day for their kids, so really they don't care about the kids since their return policies screw over families. I got screw big time and so did my son. He can't get the costume he wants in the end, since I can't return unopened accessories that cause more than the actual costume. I went in to the store as the exact predatory profiled customer, too tired to think and only cared about the happiness of my son. Didn't see the small black sign that I was supposed to read to know that the return policy is now exchanged only. There were no other signs anywhere in the store. They obviously want to catch anyone in the trap who didn't know. Like me. And I shopped there all the time, but usually wayy before the deadline. Sad that they had any deadline before halloween is here.

I purchased the ER Surgeon costume in sm/med size. When I got home and tried it on, I found that the top was sm/med, but the pants were lg/xlg. I tried calling corporate, was on hold for 30 minutes, then a recording that they would call me back. I did receive a call, at 2:36 AM! As if I was awake for that call!

I truly tried to reach out to see if they would try to make this right for me, to no avail. Very disappointed in this company!

If by chance they reach out to me to make this right, I will update this review. Otherwise, be extremely vigilant when buying from Spirit.

I got a pig mask for my son. When I got it from delievery which took very long.
I experienced the mask beying really cheap so i decided to go to the store and get my money back. They said thre not giving money back but you can get another cheap product from thir store wth the same value.

I bought a costume online in September. It didn't fit my son so I promptly returned the costume 5 days after receiving the costume. Per the online return policy I was entitled to my full refund for returning the item on time. Well its almost November and I have yet to see my refund. First they said the refund would show up in 7 to 10 business days. Never showed up. Then they informed me that they were sending me a check out for the inconvenience which still has yet come. I will never see that $40 back and will never give another penny to Spirit Halloween.

THE WORST online shopping experience I've had EVER. I have had to call the 1-866 number over 9 times in the last two days trying to track down my Canadian order before the weekend of Halloween and I've had to deal with insane wait times, calls dropping and not getting a call back after hours of waiting, promises of an email follow-up to my order status, incorrect tracking details, and a "mix up" with my address - all over a $200 order that I made well in advance of the time I was supposed to receive it. I will never shop with Spirit Halloween again.