SpinLifeReviews 269

Spinlife is a deeply dishonest company.

I purchased a new Flex a Bed mattress for my Hi-Low Flex-A-Bed adjustable bed frame. The product page said it was compatible with my frame. This page showed the correct model in the photos.

I received a different Flex a Bed mattress model than what was in the photos. I put it on the bed and confirmed it does not work. It barely bends and looks like it's going to fall off. You can't really lay down on it safely.

Spinlife says: "The Memory Foam Mattress comes in a variety of sizes, allowing it to fit your current Premier or Hi-Low Flex-A-Bed adjustable bed frame."

Customer service first admitted the manufacturer sent the wrong thing. Now they're pretending otherwise and will not refund an unused (and unusable) $1850 with tax mattress for a person suffering from muscular dystrophy.

Sent proof and customer service just lies and gaslights. Sent pictures of the mattress on the bed literally proving it's the wrong item. It does not bend and practically falls off the base yet the customer service manager says it's fine.

Disputing charges, contacting relevant state government authorities, and filing a small claims lawsuit if necessary.

Do not support Spinlife.

Terrible customer service. I purchased a wheelchair, it showed delivered, but I did not get it.
I called them on Monday and was told that everything was fine, and that the technician will call me for a "white Glove" delivery in 24 to 48 hours.
Today (Thursday), 3 days later, I called again, and they told me to expect a call before next Monday. I told them that that was not acceptable and only after that the representative placed me on hold an called the technician.
Now the story is that they did not receive one of the three boxes needed for the chair... So, they are waiting to see if the third show up... until now my Dad is waiting with a broken chair...

Purchased scooter 2 months ago and it needs repair. Warranty only covers parts, so I need to pay for service call and labor for a scooter that was purchased only 2 months ago. Very unsatisfied with the warranty.

First I bought a defective Victory LX mobility scooter with defective electrical issues. Then I reported the second one was defective, won't start. And they have not responded. This all began in March and it is now August and I have yet to receive an appointment to either fix or replace it, after sending a requested video to the service department. Once they get your money, they ghost you.

Update: Someone from spinlife reached out to me in a timely matter and sorted everything out. Thank you.

Earlier this year my mother bought me an expensive Jazzy Air 2 wheelchair. I have MS and the chair was supposed to help give me more independence and security. There were problems from the very start. The chair was listed as in stock and ready to ship, yet that was a lie and it took months to even get it. Not to mention all the phone calls and emails about it. When I finally got it, it beeped like crazy every time I turned it on. I'd have to stop, raise it a bit, lower it, turn it off, then back on. We called and were told it's normal (!). After weeks of being annoyed and distracted by this, we called again and insisted someone come look at it. He said it was a an issue with a sensor and fixed it.

Not long after the return window closed, I was on my way into the bathroom. I stopped the chair in the hall as usual. I got up and the button hadn't pressed so when I was standing and went to make sure the chair was as low as it goes so I could get back in easily when I came out of the bathroom, I pushed "up" to lower it and it went forward into the back of my weak legs and over my left foot! I couldn't pull my foot out and had to back over it! At which point my legs gave out and I reached behind me to grab the arm of the chair, but only reached the flimsy joystick area which bend down and gave zero support! I then fell onto the floor.

I had to have paramedics come and left me off the floor and take me to the hospital. It was hours of lying there in triage before getting to a room and having xaprays of my legs and foot. Luckily nothing was broken but it destroyed my legs to the point I can no longer get into the bathroom or even shower! I am in a hospital bed in my living room 24/7, I have to use a walker to take a couple steps to a bedside commode and shower using a pan of water from my bed!

What annoys me the most is the fact that the controls aren't even accurate! Anyone who has played video games of any kind knows that FORWARD on a joystick is also used for UP and BACKWARD is for DOWN. If I had pressed DOWN to lower the chair, it would have accidentally went BACKWARD and NOT forward against my legs and over my foot! You press the joystick on any other control forward to go up a ladder! You don't press forward to go DOWN!

Also, if you use a scooter in a store, if you stand up from it, the scooter stops working! It's a safety feature! This chair keeps going when you're out of it and that is NOT safe! The joystick is already too easy to bump as it is, but dangerous when there's no safety feature.

So now I'm stuck with a chair that cost thousands of dollars (because I'm not losing more money by paying a return and restocking fee!) and I could have used the money to get a ramp so I could leave my house in a manual chair. I was supposed to feel safer with this chair and be able to move around on my own. Now I'm confined to a bed and have to have my mother (in her 70s) here at all times to help me to the commode! I'm now a prisoner in my bed and terrified of the wheelchair and won't even look at it because of the damage it did to my legs.

People need to know about the backwards joystick and the dangers of this chair. I'm traumatized by the thought of it and am stuck with it now!

Last week I called and ordered a $2,000 lift recliner from Spinlife, was to be delivered this next week with full white glove install.
I am disabled, and was informed today via email that the White glove service had been cancelled.
I had to call for a full refund.
I highly suggest you stay away from using this company.

I ordered a $3500 Helio 6 wheelchair from spinlife. I spent over 90 minutes on the phone giving my representative Darrel my measurements. The chair was a week late shipping to me. I opened up the box and could clearly see that the chair was set on all of the the lowest settings for every component. I am 5'10 and it was too small for my 5'2" wife when she got in it. When i sat in it, it felt like i was on the floor and my knees were up in my face. I contacted Daryl at spinlife and he said he could do nothing for me. I then was put in touch with his boss and told the same thing. They gave me absolutely no help or advice. On my own i contacted the maker of the chair motion composites and they have been great. With several adjustments and a purchase of an ergonomic seat cushion the chair now is workable. I was give Spinlife a ZERO rating on their customer service. I would never recommend anyone to buy anything from them because if it doesnt fit or put together incorrectly you are on your own!

Placed an order and told an option could easily be added in the future. When I tried to add the option customer service did not respond after 4 attempts. When they finally responded they said the cost to add the option was more than 10x if it was included in the original order.

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After this review I heard back from someone at SpinLife with more knowledge. They apologized for the poor service and explained how I had "fallen through the cracks." They addressed all my problems directly and turned me into a happy customer...

Suffice to say the chair is very well engineered and I would purchase again.

I made the mistake of purchasing an E-Z-Go deluxe from these people two months after I got it the joystick started sticking not sticking as far as the the the joystick itself but the joystick would keep creeping you along also adding no breaks to the situation so that when you pull up to a table or to a counter smash goes your knees into it they tell me that this isn't covered even and first they tell me that I'll have to call the manufacturer then they tell me that it's not covered under warranty and that these are wearing part the seat base had these stuffings fall out of the leading edge so that there is a 3 in by 3 in by 21 in Long piece of foam that just crumbled off of the leading edge of this of the seat cushion and fell out underneath the seat cover and so now I keep getting dumped forward out of the chair when I try and sit in it again no warranty.the armrests had the cushions crumble from the sides, again only a few months after purchase, and the spinlife bunch are nothing but smartmouthed no-account, junk peddlers, that RELISH in telling you "tuff $#*!, that joystick costs 588.00" and then you keep sending me brochures to buy more scooters, you junk peddlers can keep your $#*!...

I ordered a grip Seat, simply a grip pad that is placed on a wheelchair cushion to help keep someone from sliding out of the wheelchair. I placed the order on June 27,2023 and was told the expected ship date is October 31,2023. Obviously they do not make it or stock it. The item was ordered for my father who is a hospice patient and won't live to see the product ordered. Ridiculous wait time for such a simply and relatively inexpensive item. I am calling to cancel the order and truly hope they do not charge a "restocking" fee for something that obviously is not stocked.

SpinLife does not make it easy to purchase replacement consumable parts, like batteries. The owner's manual that came with my wife's Jazzy Air 2 lists the batteries as, "12 volt, deep-cycle U-1 batteries", which is not a sufficient description, as I have discovered. I called either Spinlife, (they claim I didn't call them) or Pride the manufacturer, ( who should know what batteries fit in their product) to find out what battery to purchase as a replacement. I was told a12V, 40 amp hour, sealed gel cell. So I ordered a pair from Spinlife. When they arrived I discovered they were too large to fit.
Spinlife charges a 20% restocking fee and you have to pay return shipping to send them back!
I'm going to lose a couple hundred dollars even after the promised refund.

Do not buy replacement batteries from Spinlife unless you know exactly what you need by taking the chair apart to see what batteries are in it.

I paid for white glove and the 1 year in home service when I ordered the scooter. The next day I was told there is no service area near me and was told that my bank debit card would be refunded. That was on March 24. Today I called about the email that customer service said they would send me when the rear basket for my scooter was shipped. I learned today, the 28th that they have just sent the $274.00 refund and they are sending the basket today also and they will send me emails on both items. I got the scooter quickly and got it put together except the front basket doesn't fit. That's not a problem. I just hope I'm not getting the run around about getting my refund sent to my bank. I tried to send a picture of the proof of purchase but I don't know how to make the picture smaller so you would accept it.

The chair came over a week earlier than predicted.
The quickie is a great rigid, minimalist chair.
Well built. Feels very solid. Not prone to tipping either on the roll axis nor backwards.
My sales representative, Phil, was very helpful, went through explaining all the variables to be certain I got exactly what I wanted.
When next I need a chair, Spinlife it is
Kudos

Whatever you do don't buy the Drive Medical Spitfire Scout 4 Extended Range. I have owned 4 of these and every single one the battery case underneath burns. Plastic melts so bad the contacts don't connect. This company sells these and obviously doesn't care that there not up to par. They replaced one for me in February 2022 and now its November 2022 and the battery case burned again. There telling me the warranty ran out April 2022, A 2-month warranty? Since when? Trust me... don't do it.

I purchased a travel pro last year for my disabled son. The price was terrific. The decision to buy was a no brainer. It arrived within 4 days. I figured it would take a week or more. Put it together in twenty minutes myself. Showed my son how to operate it and we've had no issues. This scooter has ridden allover the streets of Boston and even Tel Aviv and Jerusalem. The only negative is battery life. They degrade rapidly. I have switched to lithium batteries which has increased range by 4x, unfortunately I have yet to get charging the batteries figured out. I have had no reason to call the company and that's a blessing. All companies are short on old fashioned customer service. Click and buy, then you're on your own. If you want and expect the service of yesteryear, go to a brick and mortar store and pay a higher price.

Ordered and paid for in-home service on a wheelchair 8 days later and still haven't heard anything so I called they had no answer two days later received an e-mail stating that the service has been canceled per my request. I NEVER REQUESTED TO CANCEL

Purchased a mobility scooter for near $3000 with the information that it would be delivered in two weeks. After two weeks I checked and it actually is going to be delivered over two months from the time that they proposed they took my money and I'm going to wait three months for my product instead of two weeks I looked at their website and the information on their website still says two weeks availability.

Beware of Drive scooters bought from Spinlife, first 6 months had new batteries, new charger, tech come to house and did not fix. They replaced the scooter. During cargo backup so did not arrive for 6 months which was fall. Used from March thru June. Does not work again. $400 new batteries, $300 new charger and nothing. Advised to call Tech Services. Could not or would not give advice as to other things to check. Service call is $250.00. Be sure to do due diligence before buying.

They have a 217$ restocking fee on a return, no exceptions. Plus you have to pay return shipping which for me was an additional 158$. 375$ is the cost of the return and then if they dont like anything they send it back to you at your cost.

I bought a scooter back in April. Didn't get delivered til July. I paid for additional 2year warranty. After 2nd used it started on week 1 it started making a loud noise. Contacted spinlife and they wanted me to pay $250 for someone to come out and look at it. Or the guy Josh I spoke with told me to spray wd40 on a brand new $1800 scooter. I've now had to Contact the BBB for assistance since the company won't help me